Differenze tra le versioni di "Analytics/en"

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==Description==
==Descrizione del servizio==
Collate CDR (Call Detail Records) data to provide a detailed analysis of company telephone resource usage.
Questo modulo colleziona tutti i dati raccolti dai CDR (Call Detail Records) al fine di offrire un’analisi dettagliata dell’uso delle risorse telefoniche aziendali. I report che vengono proposti sono nati dall'esigenza di offrire un metodo semplice, veloce ed intuitivo per capire quale fosse l'andamento delle chiamate all'interno della propria azienda.
 
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Have at your disposal:
 
* Professional intuitive reports
* Effective and accurate graphics
* Clear and comprehensive dashboards
* Customizable reports
* Exportable data tables


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Questo modulo permette quindi di disporre di:
The module is structured into two main sub-modules, both of which have sections. The first sub-module collects data from the CDR and processes it, while the second does so for data from the Call Center.
* report professionali, ma intuitivi
In both cases, the structure of the sections is very similar, with an initial dashboard and then the various report sections.
* grafici precisi ed efficaci
The collected data are then processed and made available to the various reporting groups (CDR or Call Center) in the different sections into which they are divided.
* dashboard chiare e esaustive
* report personalizzabili
* tabelle dati esportabili
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Il modulo è strutturato in due sotto-moduli principali, entrambi articolati in sezioni. Il primo sotto-modulo raccoglie i dati dal CDR e li elabora, mentre il secondo lo fa per i dati dal Call Center. In entrambi i casi, la struttura delle sezioni è molto simile, con una prima dashboard e successivamente le varie sezioni di report.
The module includes:
I dati che vengono raccolti sono poi elaborati e messi a disposizione dei vari gruppi di report (CDR o Call Center) nelle diverse sezioni in cui sono articolati.
* VoIP report CDR:
** Dashboard
** Report Codes (operator, date, time, trend)
** Report Billing Codes (date, operator).
** Simultaneity report
** Groups report (date, time)
** Operators Report (account)
** Report Organizations (operator)
** Report Waiting Times for Queues (inbound)
** Conversation Times Report
** Organizational Unit Report (operator)
** Time Control Report
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Il modulo comprende:
* VoIP report Call Center
* [[Analytics:VoIP_report_CDR|VoIP report CDR]]
* [[Analytics:VoIP_report_CallCenter|VoIP report Call Center]]
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Versione attuale delle 14:16, 12 ott 2022

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Description

Collate CDR (Call Detail Records) data to provide a detailed analysis of company telephone resource usage.

Have at your disposal:

  • Professional intuitive reports
  • Effective and accurate graphics
  • Clear and comprehensive dashboards
  • Customizable reports
  • Exportable data tables

The module is structured into two main sub-modules, both of which have sections. The first sub-module collects data from the CDR and processes it, while the second does so for data from the Call Center. In both cases, the structure of the sections is very similar, with an initial dashboard and then the various report sections. The collected data are then processed and made available to the various reporting groups (CDR or Call Center) in the different sections into which they are divided.

The module includes:

  • VoIP report CDR:
    • Dashboard
    • Report Codes (operator, date, time, trend)
    • Report Billing Codes (date, operator).
    • Simultaneity report
    • Groups report (date, time)
    • Operators Report (account)
    • Report Organizations (operator)
    • Report Waiting Times for Queues (inbound)
    • Conversation Times Report
    • Organizational Unit Report (operator)
    • Time Control Report
  • VoIP report Call Center
Estratto da "https://www.kalliope.com/wiki/index.php?title=Analytics/en&oldid=18064"