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Description

Collate CDR (Call Detail Records) data to provide a detailed analysis of company telephone resource usage.

Have at your disposal:

• Professional intuitive reports
• Effective and accurate graphics
• Clear and comprehensive dashboards
• Customizable reports
• Exportable data tables

The module is structured into two main sub-modules, both of which have sections. The first sub-module collects data from the CDR and processes it, while the second does so for data from the Call Center. In both cases, the structure of the sections is very similar, with an initial dashboard and then the various report sections. The collected data are then processed and made available to the various reporting groups (CDR or Call Center) in the different sections into which they are divided.

The module includes:

• VoIP report CDR:
  • Dashboard
  • Report Codes (operator, date, time, trend)
  • Report Billing Codes (date, operator).
  • Simultaneity report
  • Groups report (date, time)
  • Operators Report (account)
  • Report Organizations (operator)
  • Report Waiting Times for Queues (inbound)
  • Conversation Times Report
  • Organizational Unit Report (operator)
  • Time Control Report

• VoIP report Call Center