AdminGuide:Service:Group Call Pickup

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Group Call Pickup

Description

This service lets any PBX user pick up a direct call to any extension that belongs to a pickup group from which the user is authorized to pick up calls.

It is possible to configure which groups a user belongs to and which ones they are authorized to pick up calls from.

If there are multiple inbound calls, call pickup will be executed on the last one received by any of the groups from which the user is authorized to pick up calls.

Group call pickup is applied to all calls to an extension, including those received as part of a ring group or a queue.

KalliopePBX offers two ways of picking up calls:

• Direct: the user who picks up the call has no information on the calling party.
• With invite: the user who picks up the call can check who the calling party is before choosing whether to complete the transfer or not.

Direct pickup is performed by dialing the direct pickup code (by default *9). Conversation with the original calling party will begin directly.

Pickup with invite is performed by dialing the pickup with invite code (by default #9).
The user who is picking up the call will first receive a hang up signal; once they have done so, they will receive a call with the caller ID of the original calling party.
The user can now choose whether to complete the transfer (by answering the call) or not (by refusing the call).
The original extension will stop ringing only once the transfer is complete.

Configuration

The service can be enabled/disabled in the PBX -> Numbering plan page.

The service codes can be changed in the PBX -> Numbering plan page.

Ring groups and the corresponding call pickup authorization can be specified in the extensions page or though the extension templates.

Interoperability

When using this service, it can be useful to have a key that lets you make a quick call to the service code.

Examples

On SNOM

Through the web GUI, you can configure function keys with:

Account: select the account from the drop-down (if only one account is configured on the phone, it will be the first in the list)
Type: Speed Dial
Value: *9

Or you can directly edit the configuration file or the template:

<fkey idx="%%id%%" context="%%line_id%%" label="" perm="">speed *9</fkey>

where %%id%% is the ID of the key to configure and %%line_id%% is the ID of the corresponding account (1 if the account is the only one on the phone).

Example:

<fkey idx="0" context="1" label="GROUP PICKUP" perm="">speed *9</fkey>

On YEALINK

Through the web GUI, you can configure DSS keys with:

Type: Speed Dial
Value: *9
Line: The line associated with the account (Line 1 if the account is the only one on the phone)
Extension:

Or you can directly edit the configuration file or the template:

memorykey.%%id%%.line=%%line_id%%
memorykey.%%id%%.value=*9
memorykey.%%id%%.type=13

where %%id%% is the ID of the key to configure and %%line_id%% is the ID of the corresponding account (1 if the account is the only one on the phone).

Example:

memorykey.1.line = 1
memorykey.1.value = *9
memorykey.1.type = 13


For pickup with invite, you need to replace the direct pickup code (*9) with the pickup with invite code (#9).