AdminGuide:Service:ElectronicLock

Return to AdminGuide:Service

Description

The Electronic Lock service lets a user block calls from a device to certain external numbers. Calls to other extensions (including remote extensions) or PBX services are always accessible even from locked extensions.

A locked phone can only make calls enabled in the "restricted" routing class, while an unlocked one can make any call enabled in the "standard" routing class.

There are different unlock modes, and the duration the hone remains unlocked depends on the selected policy.

The electronic lock is configured per extension, so all accounts (devices) linked to the user will share electronic lock status.

The unlock modes are:

• Open: the electronic lock is always disabled, and the standard outbound routing class is always applied.
• Code: the electronic lock can be disabled or enabled with the unlock code specified in the numbering plan (by default 850 and 851 respectively).
• Password: the electronic lock can be disabled or enabled with the unlock code specified in the numbering plan (by default 850 and 851 respectively) and the service PIN of the extension linked to the device.

The possible unlock policies are:

• Per call: the lock must be disabled before every call.
• Automatically block after the number of minutes below: The lock will be automatically enabled after the specified interval.
• Unlocked until locked by the user: Once the lock is disabled, it will remain so until enabled again by the user.

A user who wishes to make a call on a device linked to a locked extension must follow this procedure.

1. call the unlock service (by default 850);
2. if the unlock mode is set to Password, the PBX will instruct the user to input their service PIN with the "Password" audio prompt;
3. the user must now dial their PIN followed by #;
4. the PBX will confirm that the lock has been disabled by playing the "Saved" audio file;
5. if an error occurs, the PBX will play the "Login error" audio file and hang up.

To lock the extension again (if the policy does not involve automatic lock) the user must follow this procedure:

1. call the lock service (by default 851);
2. the PBX will confirm the lock by playing the "Thank you" audio file.

Configuration

To configure the electronic lock it is first necessary to define the outbound routing classes that must be applied when the lock is enabled and disabled.

Afterwards, the following parameters need to be set in the Extensions page:

• Standard outbound routing class
• Restricted outbound routing class
• Unlock mode
• Unlock policy
• Unlock duration (sec.)

Examples

• International calls can only be made with a PIN: in this scenario, the restricted class allows all calls except international ones, which are allowed by the standard class. The unlock mode is "Password" and the unlock policy is "Per call".
• Calls can only be made with a code: the restricted class only allows emergency calls while the standard class allows all calls. The unlock mode is "Code" and the unlock policy automatically re-enables the lock after 30 seconds.