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= Welcome =
Welcome to the technical wiki dedicated to '''Kalliope''' users and partners.
 
<!--Some contents of this wiki are public, while others marked by the [[File:Lucchetto.png | 12x18px]] icon are restricted to registered KalliopePBX partners.-->
 
{|style="width: 70%; color: red; border: 2px solid" cellpadding="5"
|-
| '''ATTENTION''': Starting from 05/06/2020 the IP address corresponding to the license ('''license.kalliopepbx.it'''), updates ('''updates.kalliopepbx.it''') and KalliopeTribe registration ('''ems.kalliopepbx.it''') servers has changed from 77.72.27.4 to '''46.44.212.245'''.
 
All communication between the KalliopePBX and these servers is done in '''HTTPS''', using the standard port '''443'''.
If ACL filters are outgoing from Kalliope towards the old IP in the installation network of the central unit, it is necessary to update them with the new value.


= Welcome =
We remind you that the VMs must periodically contact the license server to verify its validity. A prolonged period (30 days) of unreachability of the same can cause the block of the telephone functions.  
Welcome to the technical wiki dedicated to '''KalliopePBX''' partners and users.


Some content of this wiki are public and open to everyone, whereas others, marked with the [[File:Lucchetto.png | 12x18px]] symbol, are reserved only to registered KalliopePBX partners.
We also recommend that the SMTP configuration of the central units be carried out in such a way as to receive, together with the others, the daily alert in case the server is unreachable.
|}


== NEWS ==
== News ==
{|
{|
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 09/03/2017 :  
! 29/08/2022 :  
| rilasciata la nuova Technology Release di KalliopePBX rev. '''4.3.9''', che introduce la gestione della licenza Call Center con limitazione sul numero di utenti (operatori/supervisor) ed aggiunge numerose nuove funzionalità ([[Firmware|changelog]])
| released the new Release of KalliopePBX rev. '''4.15.0''', which introduces the ability to use Microsoft 365 email boxes as Mail2FAX boxes. ([[Firmware/en#Firmware_4.15.0_.2829.2F08.2F2022.29|changelog]])
|- style="vertical-align:top;"
! 27/06/2022 :
| released the new Release of KalliopePBX rev. '''4.14.0''', which collects all the features introduced in firmware 4.13.x and adds new events related to call delivery to extensions. ([[Firmware/en#Firmware_4.14.0_.2827.2F06.2F2022.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 16/02/2017 :  
! 06/05/2022 :  
| rilasciata la nuova Release stabile di KalliopePBX rev. '''4.2.7''' ([[Firmware#Firmware_4.2.7_.2816.2F02.2F2017.29_-_Current_stable|changelog]])  
| released the new Release of KalliopePBX rev. '''4.13.8''', which fixes some bugs. ([[Firmware/en#Firmware_4.13.8_.2806.2F05.2F2022.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 06/02/2017 :  
! 26/04/2022 :  
| rilasciata la nuova Technology Release di KalliopePBX rev. '''4.3.8''', che introduce la possibilità di salvare dei file di metadati con ciascuna registrazione di chiamata ed effettuarne l'invio opzionale via mail a più destinazioni, ed aggiunge numerose nuove funzionalità ([[Firmware|changelog]])
| released the new Release of KalliopePBX rev. '''4.13.7''', which introduces the ability to include KCTI Mobile as a member of a queue by taking advantage of the wakeup mechanism when the app is a background. Also added support for optional Kalliope Enterprise licenses. ([[Firmware/en#Firmware_4.13.7_.2826.2F04.2F2022.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 16/01/2017 :  
! 08/03/2022 :  
| rilasciata la nuova Technology Release di KalliopePBX rev. '''4.3.7''', che aggiunge il supporto alle chiamate anonime, il servizio di prenotazione di chiamata su occupato e numerose novità relative al meccanismo di provisioning degli apparati telefonici ([[Firmware|changelog]])
| KalliopePBX update '''4.13.6''' released: introduced new APIs for integrating third-party systems. Also introduced a new automatic alert email on reaching predefined occupancy thresholds disco ([[Firmware/en#Firmware_4.11.6_.2819.2F11.2F2020.29|changelog]])      
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 20/12/2016 :  
! 14/12/2021 :  
| rilasciata la nuova Release stabile di KalliopePBX rev. '''4.2.6''' ([[Firmware#Firmware_4.2.6_.2820.2F12.2F2016.29_-_Current_stable|changelog]])  
| KalliopePBX update '''4.13.3''' released: introduced the new panel for monitoring status deviations and settings operation ([[Firmware/en#Firmware_4.13.3_.2814.2F12.2F2021.29|changelog]])
<!--
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 28/11/2016 :  
! 29/09/2021 :  
| rilasciata la nuova Technology Release di KalliopePBX rev. '''4.3.6''', che estende il meccanismo di provisioning per supportare device e placeholder custom, oltre a numerose nuove funzioni ([[Firmware#Firmware_4.3.6_.2828.2F11.2F2016.29|changelog]])
| KalliopePBX update '''4.13.2''' released: introduced among the various innovations, the rebranding of the module Kalliope LAM ([[Firmware/en#Firmware_4.13.2_.2829.2F09.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 14/11/2016 :  
! 06/08/2021 :  
| rilasciata la nuova Release stabile di KalliopePBX rev. '''4.2.5''' ([[Firmware#Firmware_4.2.5_.2814.2F11.2F2016.29|changelog]])
| KalliopePBX Maintenance update '''4.12.1''' released: fixed some bugs found in previous versions ([[Firmware/en#Firmware_4.12.1_.2806.2F08.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 08/11/2016 :  
! 28/06/2021 :
| rilasciata la nuova Technology Release di KalliopePBX rev. '''4.3.5''' ([[Firmware#Firmware_4.3.5_.2808.2F11.2F2016.29|changelog]]), che introduce il supporto alla licenza Kalliope 4 Service Provider
| KalliopePBX  update '''4.13.0''' released: introduced the new Kalliope Logger Web service ([[Firmware/en#Firmware_4.13.0_.2828.2F06.2F2021.29|changelog]])
<!--
|- style="vertical-align:top;"
! 30/04/2021 :
| KalliopePBX Maintenance update '''4.12.0''' released: introduced a new log for the visualization of the system events of the central unit (services status / cluster HA / calls / events code) ([[Firmware/en#Firmware_4.12.0_.2830.2F04.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 19/03/2021 :
| KalliopePBX update '''4.11.12''' released: fixed two bugs found after the release of the previous 4.11.11 ([[Firmware/en#Firmware_4.11.12_.2819.2F03.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 14/03/2021 :  
| KalliopePBX update '''4.11.11''' released: introduced the Instant Meeting feature to the KalliopeLAM service, adds some new events related to calls and to the High Reliability service, and applies the latest recommendations in terms of validation of configurable passwords, as well as other changes and bugfixes ([[Firmware/en#Firmware_4.11.11_.2814.2F03.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 03/02/2021 :
| KalliopePBX update '''4.11.10''' released: introduced some optimizations and improvements in the management of the KalliopeLAM video conference service, as well as some extensions to existing services (call recording, Hotel module, provisioning) and a series of bug fixes ([[Firmware/en#Firmware_4.11.10_.2803.2F02.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 06/12/2020 :
| KalliopePBX update '''4.11.7''' released: improved the user experience of the KalliopeLAM service with the introduction of the new conference creation/editing window ([[Firmware/en#Firmware_4.11.7_.2806.2F12.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 18/11/2020 :
| KalliopePBX update '''4.10.2''' and '''4.11.6''' released: update of the certificates for the Apple push notification services, necessary for the correct functioning of the iOS APPs ([[Firmware|changelog]])
|- style="vertical-align:top;"
! 09/11/2020 :
| KalliopePBX Maintenance update '''4.10.1''' released: fixed some bugs present in the previous version 4.10.0 ([[Firmware/en#Firmware_4.10.1_.2829.2F07.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 17/10/2016 :  
! 11/10/2020 :  
| rilasciata la nuova Technology Release di KalliopePBX rev. '''4.3.4''' ([[Firmware#Firmware_4.3.4_.2817.2F10.2F2016.29|changelog]])
| KalliopePBX Technology 4.11 series, update '''4.11.3''' released: introduced the support to the new KalliopeLAM service, the Kalliope web videoconferencing solution, and collects all the developments released in the previous firmware versions 4.11.0, 4.11.1 and 4.11.2.([[Firmware/en#Firmware_4.11.3_.2810.2F10.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 10/10/2016 :  
! 29/07/2020 :  
| rilasciata la nuova Release stabile di KalliopePBX rev. '''4.2.4''' ([[Firmware#Firmware_4.2.4_.2810.2F10.2F2016.29|changelog]])
| KalliopePBX Maintenance update '''4.10.0''' released: fixed some bugs present in previous versions 4.9.x ([[Firmware/en#Firmware_4.10.0_.2829.2F07.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 30/09/2016 :  
! 03/07/2020 :  
| rilasciati due nuovi aggiornamenti firmware KalliopePBX: la nuova Technology Release '''4.3.3''', e la versione di mantenimento rev. '''4.2.3''' che costituisce la nuova release stabile consigliata per gli ambienti di produzione ([[Firmware|changelog]])
| Released the new version of '''Bootloader 1.1.0'''; with this update some software components normally distributed within each firmware are included in the bootloader, allowing to reduce the size of subsequent firmware updates. Bootloader 1.1.0 will be a prerequisite to install firmware starting from 4.10 and 4.11 families ([[Firmware/en#Bootloader_1.1.0|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 15/09/2016 :  
! 10/06/2020 :  
| rilasciata la nuova Technology Release KalliopePBX rev. '''4.3.2''' ([[Firmware#Firmware_4.3.2_.2815.2F09.2F2016.29|changelog]]), che aggiunge il servizio di Hot Desking all'elenco delle funzionalità di KalliopePBX
| New public firmware release rev. '''4.9.9''', which modifies the management of notifications to KalliopeCTI APPs on iOS to restore the operation of chat and CTI mode, adds clone/import/export features related to pricing profiles and introduces the API for the operational management of the Hotel module; it also fixes some bugs and introduces minor changes ([[Firmware/en#Firmware_4.9.9_.2810.2F06.2F2020.29|changelog]])
 
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 01/09/2016 :  
! 18/05/2020 :  
| è stato rilevato un '''bug''' nella release '''4.2.1''' che, nel caso di sistema multi-tenant, causa l'errato instradamento delle chiamate in ingresso da linee esterne, impedendone la ricezione e causando la chiusura della chiamata entrante con risposta "603 Declined". Per tale motivo si raccomanda di '''non effettuare l'aggiornamento in caso di utilizzo in modalità multi-tenant''', e di rimanere con la precedente MR 4.2.0 in attesa dell'uscita dell'aggiornamento 4.2.2
| New Maintenance Release of KalliopePBX rev. '''4.8.5''' that fixes the problem on REST API found in the release 4.8.4 ([[Firmware/en#Firmware_4.8.5_.2818.2F05.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 09/08/2016 :  
! 30/04/2020 :  
| è stato rilasciato il nuovo aggiornamento firmware KalliopePBX rev. '''4.3.0''' (TR - [[Firmware|changelog]])
| New Maintenance Release of KalliopePBX rev. '''4.8.4''' that modifies the management of notifications to KalliopeCTI APPs to restore the operation of incoming calls to the APP on phones with iOS 13 s.o. and fixes some bugs ([[Firmware/en#Firmware_4.8.4_.2830.2F04.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 02/08/2016 :  
! 27/04/2020 :  
| è stato rilasciato il nuovo aggiornamento firmware KalliopePBX rev. '''4.2.1''' (MR - [[Firmware|changelog]])
| New public firmware release rev. '''. 4.9.8 '''; Modifies the management of notifications to KalliopeCTI APPs to restore the operation of incoming calls to the APP on phones with s.o. iOS 13, adds to the event pbx.extension.missedcall the caller_name attribute with the name of the caller and fixes some bugs ([[Firmware/en#Firmware#Firmware_4.9.8_.2826.2F04.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 15/07/2016 :  
! 31/03/2020 :  
| è stato rilasciato il nuovo aggiornamento firmware KalliopePBX rev. '''4.2.0''' (MR - [[Firmware|changelog]])
| New public firmware release rev. '''4.9.7'''; it adds the REST API useful to manage the receptionst functions of the Hotel module from third party applications, and fixes some bugs ([[Firmware/en#Firmware_4.9.7_.2831.2F03.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 05/07/2016 :  
! 16/03/2020 :  
| è stato rilasciato il nuovo aggiornamento firmware KalliopePBX rev. '''4.1.7''' (TR - [[Firmware serie 4.1.x (TR)|changelog]])
| New public firmware release rev. '''4.9.6''' that extends the module "Kalliope Hotel" with the service of '''documentation debit''' for the calls made from the rooms, enriches the services of Audioconference and Campaigns of alerts with the function of addition from address book, and introduces other minor changes and bugfixes ([[Firmware/en#Firmware_4.9.6_.2816.2F03.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 23/06/2016 :  
! 20/02/2020 :  
| è stato rilasciato il nuovo aggiornamento firmware KalliopePBX rev. '''4.1.6''' (TR - [[Firmware serie 4.1.x (TR)|changelog]])
| First public firmware release rev. '''4.9.4''' of the new series of Technology Release 4.9.x; adds several new features, such as the '''Alert Campaigns''' service, and the first version of the optional module '''Kalliope Hotel''' ([[Firmware/en#Firmware_4.9.4_.2820.2F02.2F2020.29|changelog]])
-->
-->
|}
|}
Riga 70: Riga 106:
{| style="width:100%"
{| style="width:100%"
|-
|-
! style="width: 20%" | [[File:Interfaccia.png |100x100px| link=AdminGuide:TableOfContents]]   
! style="width: 25%" | [[File:Getting started icon.png |100x100px| link=AdminGuide:GettingStarted/en]]   
! style="width: 20%" | [[File:Prodotti complementari.png |100x100px| link=REST API]]
! style="width: 25%" | [[File:Manuale_di_amministrazione.png |100x100px| link=AdminGuide/en]]
! style="width: 20%" | [[File:Procedure guidate.png |100x100px| link=Procedure guidate]]  
! style="width: 25%" | [[File:Manuale utente.png |100x100px| link=UserGuides/en]]  
! style="width: 20%" | [[File:Prodotti complementari.png |100x100px| link=Funzionalità]]  
! style="width: 25%" | [[File:Features.png |100x100px| link=Firmware/en]]
! style="width: 20%" | [[File:Features.png |100x100px| link=Firmware]]
|-
|-
! [[AdminGuide:TableOfContents|Administration<br/>guide]]  
! [[AdminGuide:GettingStarted/en|Getting Started]]
! [[REST API|Documentation<br/>API REST]]
! [[AdminGuide/en|Admin Guide]]  
! [[How To]] [[File:Lucchetto.png | 12x18px | link=Procedure guidate]]
! [[UserGuides/en|User Guides]]   
! [[Functionalities]]   
! [[Firmware/en|Firmware Updates<br/>Changelogs and Release Notes]]
! [[Firmware|Firmware Updates<br/>Changelog e Release Notes]]
|-
|-
|}
|}


== KalliopePBX additional applications==
== Kalliope Applications ==
{| style="width:100%"
{| style="width:100%"
|-
|-
! style="width: 20%" | [[File:CTI-phone.png |100x100px| link=KalliopeCTI]]   
! style="width: 25%" | [[File:Kalliope cti.png |100x100px| link=KalliopeCTI/en]]   
! style="width: 20%" | [[File:CTI-mobile.png |100x100px| link=Kalliope CTI Mobile]]
! style="width: 25%" | [[File:Kalliope cti mobile.png |100x100px| link=Kalliope CTI Mobile/en]]
! style="width: 20%" | [[File:Attendant_console.png |100x100px| link=KalliopeATC]]  
! style="width: 25%" | [[File:Kalliope attendant console.png |100x100px| link=Kalliope Attendant Console/en]]  
! style="width: 20%" | [[File:Supervisor-panel.png |100x100px]]
! style="width: 25%" | [[File:Supervisor-panel.png |100x100px| link=Kalliope Call Center/en]]  
! style="width: 20%" | [[File:Klogger.png |100x100px]]
|-
|-
! [[KalliopeCTI|KalliopeCTI 4]]
! [[KalliopeCTI/en|KalliopeCTI 4]]
! [[Kalliope CTI Mobile]]
! [[Kalliope CTI Mobile/en|Kalliope CTI Mobile]]
! Kalliope Attendant Console  
! [[Kalliope Attendant Console/en|Kalliope Attendant Console]]
! Kalliope Supervisor Panel  
! [[Kalliope Call Center/en|Kalliope Call Center]]
|-
|}
 
== Complementary Products == <!--T:5-->
{| style="width:100%"
|-
! style="width: 25%" | [[File:Kalliope fax.png |100x100px | link=AdminGuide:Service:FaxModule/en]]  
! style="width: 25%" | [[File:Klogger.png |100x100px]]
! style="width: 25%" | [[File:icona_kalliope_hotel.png |100x100px | link=Kalliope_Hotel/en]]
! style="width: 25%" | [[File:Icona klam wiki.png |100x100px | link=Kalliope_LAM/en
 
]]
|-
! [[AdminGuide:Service:FaxModule/en|KalliopeFAX]]
! Kalliope Logger
! Kalliope Logger
! [[Kalliope_Hotel/en|Kalliope Hotel]]
! [[Kalliope_LAM/en|Kalliope LAM]]
! 
|-
|-
|}
|}


== Accessory products ==
== Kalliope Nexus ==
{| style="width:100%"
{| style="width:100%"
|-
|-
! style="width: 20%" | [[File:Prodotti complementari.png |100x100px]]
! style="width: 25%" | [[File:Kalliope analytics.png |100x100px | link=Analytics]]
! style="width: 20%" |  
! style="width: 25%" | [[File:Kalliope missed calls.png |100x100px | link=Missed Calls]]
! style="width: 20%" |
! style="width: 25%" | [[File:Kalliope ticket.png |100x100px | link=Ticket/en]]
! style="width: 20%" |
! style="width: 25%" | [[File:Kalliope billing.png |100x100px | link=Billing/en]]
! style="width: 20%" |
 
|-
! [[Analytics/en|Analytics]]
! [[Missed Calls/en|Missed Calls]]
! [[Ticket/en|Ticket]]
! [[Billing/en|Billing]]
|}
 
<br>
{| style="width:50%"
|-
|-
! KalliopeFAX
! style="width: 25%" | [[File:Kalliope trace.png |100x100px | link=Trace/en]]
!
! style="width: 25%" | [[File:Kalliope live chat.png |100x100px | link=Live Chat/en]]
! 
 
!
!
|-
|-
! [[Trace/en|Trace]]
! [[Live Chat/en|Live Chat]]
|}
|}

Versione attuale delle 14:13, 12 ott 2022

Altre lingue:

Welcome

Welcome to the technical wiki dedicated to Kalliope users and partners.


ATTENTION: Starting from 05/06/2020 the IP address corresponding to the license (license.kalliopepbx.it), updates (updates.kalliopepbx.it) and KalliopeTribe registration (ems.kalliopepbx.it) servers has changed from 77.72.27.4 to 46.44.212.245.

All communication between the KalliopePBX and these servers is done in HTTPS, using the standard port 443. If ACL filters are outgoing from Kalliope towards the old IP in the installation network of the central unit, it is necessary to update them with the new value.

We remind you that the VMs must periodically contact the license server to verify its validity. A prolonged period (30 days) of unreachability of the same can cause the block of the telephone functions.

We also recommend that the SMTP configuration of the central units be carried out in such a way as to receive, together with the others, the daily alert in case the server is unreachable.

News

29/08/2022 : released the new Release of KalliopePBX rev. 4.15.0, which introduces the ability to use Microsoft 365 email boxes as Mail2FAX boxes. (changelog)
27/06/2022 : released the new Release of KalliopePBX rev. 4.14.0, which collects all the features introduced in firmware 4.13.x and adds new events related to call delivery to extensions. (changelog)
06/05/2022 : released the new Release of KalliopePBX rev. 4.13.8, which fixes some bugs. (changelog)
26/04/2022 : released the new Release of KalliopePBX rev. 4.13.7, which introduces the ability to include KCTI Mobile as a member of a queue by taking advantage of the wakeup mechanism when the app is a background. Also added support for optional Kalliope Enterprise licenses. (changelog)
08/03/2022 : KalliopePBX update 4.13.6 released: introduced new APIs for integrating third-party systems. Also introduced a new automatic alert email on reaching predefined occupancy thresholds disco (changelog)
14/12/2021 : KalliopePBX update 4.13.3 released: introduced the new panel for monitoring status deviations and settings operation (changelog)

KalliopePBX v4

Getting started icon.png Manuale di amministrazione.png Manuale utente.png Features.png
Getting Started Admin Guide User Guides Firmware Updates
Changelogs and Release Notes

Kalliope Applications

Kalliope cti.png Kalliope cti mobile.png Kalliope attendant console.png Supervisor-panel.png
KalliopeCTI 4 Kalliope CTI Mobile Kalliope Attendant Console Kalliope Call Center

Complementary Products

Kalliope fax.png Klogger.png Icona kalliope hotel.png Icona klam wiki.png
KalliopeFAX Kalliope Logger Kalliope Hotel Kalliope LAM

Kalliope Nexus

Kalliope analytics.png Kalliope missed calls.png Kalliope ticket.png Kalliope billing.png
Analytics Missed Calls Ticket Billing


Kalliope trace.png Kalliope live chat.png
Trace Live Chat
Estratto da "https://www.kalliope.com/wiki/index.php?title=Pagina_principale/en&oldid=18056"