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__NOTOC__
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= Welcome =
= Welcome =
Welcome to the technical wiki dedicated to '''KalliopePBX''' users and partners.
Welcome to the technical wiki dedicated to '''Kalliope''' users and partners.


Some contents of this wiki are public while others marked by the [[File:Lucchetto.png | 12x18px]] icon are restricted to registered KalliopePBX partners.  
<!--Some contents of this wiki are public, while others marked by the [[File:Lucchetto.png | 12x18px]] icon are restricted to registered KalliopePBX partners.-->


{|style="width: 70%; color: red; border: 2px solid" cellpadding="5"
{|style="width: 70%; color: red; border: 2px solid" cellpadding="5"
|-
|-
| '''ATTENZIONE''': A partire dal 05/06/2020 l'indirizzo IP corrispondente ai server di licenza ('''license.kalliopepbx.it'''), degli aggiornamenti ('''updates.kalliopepbx.it''') e di registrazione alla KalliopeTribe ('''ems.kalliopepbx.it''') è cambiato da 77.72.27.4 a '''46.44.212.245'''. Qualora nella rete di installazione della centrale siano presenti filtri ACL in uscita da Kalliope verso il vecchio IP, è necessario aggiornarli con il nuovo valore.  
| '''ATTENTION''': Starting from 05/06/2020 the IP address corresponding to the license ('''license.kalliopepbx.it'''), updates ('''updates.kalliopepbx.it''') and KalliopeTribe registration ('''ems.kalliopepbx.it''') servers has changed from 77.72.27.4 to '''46.44.212.245'''.  


Ricordiamo che le VM devono contattare periodicamente il server di licenza per la verifica di validità della stessa, e che un periodo prolungato (30 giorni) di irraggiungibilità dello stesso può causare il blocco delle funzioni telefoniche.  
All communication between the KalliopePBX and these servers is done in '''HTTPS''', using the standard port '''443'''.
If ACL filters are outgoing from Kalliope towards the old IP in the installation network of the central unit, it is necessary to update them with the new value.  


Raccomandiamo inoltre di effettuare la configurazione SMTP delle centrali in modo da poter ricevere, insieme agli altri, l'avviso quotidiano in caso di mancata raggiungibilità del server  
We remind you that the VMs must periodically contact the license server to verify its validity. A prolonged period (30 days) of unreachability of the same can cause the block of the telephone functions.
 
We also recommend that the SMTP configuration of the central units be carried out in such a way as to receive, together with the others, the daily alert in case the server is unreachable.
|}
|}


== News ==
== News ==
{|         
{|
|- style="vertical-align:top;"
! 29/08/2022 :
| released the new Release of KalliopePBX rev. '''4.15.0''', which introduces the ability to use Microsoft 365 email boxes as Mail2FAX boxes. ([[Firmware/en#Firmware_4.15.0_.2829.2F08.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 27/06/2022 :
| released the new Release of KalliopePBX rev. '''4.14.0''', which collects all the features introduced in firmware 4.13.x and adds new events related to call delivery to extensions. ([[Firmware/en#Firmware_4.14.0_.2827.2F06.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 06/05/2022 :
| released the new Release of KalliopePBX rev. '''4.13.8''', which fixes some bugs. ([[Firmware/en#Firmware_4.13.8_.2806.2F05.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 26/04/2022 :
| released the new Release of KalliopePBX rev. '''4.13.7''', which introduces the ability to include KCTI Mobile as a member of a queue by taking advantage of the wakeup mechanism when the app is a background. Also added support for optional Kalliope Enterprise licenses. ([[Firmware/en#Firmware_4.13.7_.2826.2F04.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 08/03/2022 :
| KalliopePBX update '''4.13.6''' released: introduced new APIs for integrating third-party systems. Also introduced a new automatic alert email on reaching predefined occupancy thresholds disco ([[Firmware/en#Firmware_4.11.6_.2819.2F11.2F2020.29|changelog]])        
|- style="vertical-align:top;"
! 14/12/2021 :
| KalliopePBX update '''4.13.3''' released: introduced the new panel for monitoring status deviations and settings operation ([[Firmware/en#Firmware_4.13.3_.2814.2F12.2F2021.29|changelog]])
<!--
|- style="vertical-align:top;"
! 29/09/2021 :
| KalliopePBX update '''4.13.2''' released: introduced among the various innovations, the rebranding of the module Kalliope LAM ([[Firmware/en#Firmware_4.13.2_.2829.2F09.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 06/08/2021 :
| KalliopePBX Maintenance update '''4.12.1''' released: fixed some bugs found in previous versions ([[Firmware/en#Firmware_4.12.1_.2806.2F08.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 28/06/2021 :
| KalliopePBX  update '''4.13.0''' released: introduced the new Kalliope Logger Web service ([[Firmware/en#Firmware_4.13.0_.2828.2F06.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 30/04/2021 :
| KalliopePBX Maintenance update '''4.12.0''' released: introduced a new log for the visualization of the system events of the central unit (services status / cluster HA / calls / events code) ([[Firmware/en#Firmware_4.12.0_.2830.2F04.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 19/03/2021 :
| KalliopePBX update '''4.11.12''' released: fixed two bugs found after the release of the previous 4.11.11 ([[Firmware/en#Firmware_4.11.12_.2819.2F03.2F2021.29|changelog]])
|- style="vertical-align:top;"
! 14/03/2021 :
| KalliopePBX update '''4.11.11''' released: introduced the Instant Meeting feature to the KalliopeLAM service, adds some new events related to calls and to the High Reliability service, and applies the latest recommendations in terms of validation of configurable passwords, as well as other changes and bugfixes ([[Firmware/en#Firmware_4.11.11_.2814.2F03.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 03/02/2021 :  
! 03/02/2021 :  
| rilasciata la nuova Release di KalliopePBX rev. '''4.11.10''' che introduce alcune ottimizzazioni e miglioramenti nella gestione del servizio di conference video KalliopeLAM, oltre ad alcune estensioni a servizi esistenti (registrazione di chiamata, modulo Hotel, provisioning) ed una serie di correzioni a bug ([[Firmware#Firmware_4.11.10_.2803.2F02.2F2021.29|changelog]])
| KalliopePBX update '''4.11.10''' released: introduced some optimizations and improvements in the management of the KalliopeLAM video conference service, as well as some extensions to existing services (call recording, Hotel module, provisioning) and a series of bug fixes ([[Firmware/en#Firmware_4.11.10_.2803.2F02.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 06/12/2020 :  
! 06/12/2020 :  
| rilasciata la nuova Release di KalliopePBX rev. '''4.11.7''' che migliora l'esperienza d'uso del servizio KalliopeLAM con l'introduzione della nuova finestra di creazione / modifica delle conference ([[Firmware#Firmware_4.11.7_.2806.2F12.2F2020.29|changelog]])
| KalliopePBX update '''4.11.7''' released: improved the user experience of the KalliopeLAM service with the introduction of the new conference creation/editing window ([[Firmware/en#Firmware_4.11.7_.2806.2F12.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 18/11/2020 :  
! 18/11/2020 :  
| rilasciate le nuove Release di KalliopePBX rev. '''4.10.2''' e '''4.11.6''' contenenti l'aggiornamento dei certificati per i servizi di push notification Apple, necessari al corretto funzionamento delle APP iOS ([[Firmware|changelog]])
| KalliopePBX update '''4.10.2''' and '''4.11.6''' released: update of the certificates for the Apple push notification services, necessary for the correct functioning of the iOS APPs ([[Firmware|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 09/11/2020 :  
! 09/11/2020 :  
| rilasciata la nuova Maintenance Release di KalliopePBX rev. '''4.10.1''' che risolve alcuni bug presenti nelle precedente versione 4.10.0 ([[Firmware#Firmware_4.10.1_.2829.2F07.2F2020.29|changelog]])
| KalliopePBX Maintenance update '''4.10.1''' released: fixed some bugs present in the previous version 4.10.0 ([[Firmware/en#Firmware_4.10.1_.2829.2F07.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 11/10/2020 :  
! 11/10/2020 :  
| rilasciata la nuova Technology Release della serie 4.11 di KalliopePBX; la rev. '''4.11.3''' introduce il supporto al nuovo servizio KalliopeLAM, la soluzione di videoconferencing web Kalliope, e raccoglie tutti gli sviluppi rilasciati nelle precedenti versioni di firmware 4.11.0, 4.11.1 e 4.11.2. ([[Firmware#Firmware_4.11.3_.2810.2F10.2F2020.29|changelog]])
| KalliopePBX Technology 4.11 series, update '''4.11.3''' released: introduced the support to the new KalliopeLAM service, the Kalliope web videoconferencing solution, and collects all the developments released in the previous firmware versions 4.11.0, 4.11.1 and 4.11.2.([[Firmware/en#Firmware_4.11.3_.2810.2F10.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 29/07/2020 :  
! 29/07/2020 :  
| rilasciata la nuova Maintenance Release di KalliopePBX rev. '''4.10.0''' che risolve alcuni bug presenti nelle precedenti versioni 4.9.x ([[Firmware#Firmware_4.10.0_.2829.2F07.2F2020.29|changelog]])
| KalliopePBX Maintenance update '''4.10.0''' released: fixed some bugs present in previous versions 4.9.x ([[Firmware/en#Firmware_4.10.0_.2829.2F07.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 03/07/2020 :  
! 03/07/2020 :  
| rilasciata la nuova versione di '''Bootloader 1.1.0'''; con questo aggiornamento vengono inclusi nel bootloader alcuni componenti software normalmente distribuiti all'interno di ciascun firmware, permettendo così di ridurre le dimensioni dei successivi aggiornamenti firmware. Il bootloader 1.1.0 sarà prerequisito per installare i firmware a partire dalle famiglie 4.10 e 4.11 ([[Firmware#Bootloader_1.1.0|changelog]])
| Released the new version of '''Bootloader 1.1.0'''; with this update some software components normally distributed within each firmware are included in the bootloader, allowing to reduce the size of subsequent firmware updates. Bootloader 1.1.0 will be a prerequisite to install firmware starting from 4.10 and 4.11 families ([[Firmware/en#Bootloader_1.1.0|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 10/06/2020 :  
! 10/06/2020 :  
| rilasciata la nuova release firmware pubblica rev. '''4.9.9''', che modifica la gestione delle notifiche verso le APP KalliopeCTI su iOS per ripristinare il funzionamento della chat e della modalità CTI, aggiunge funzionalità di clone/import/export relative ai profili di tariffazione e introduce le API per la gestione operativa del modulo Hotel; risolve inoltre alcuni bug e introduce modifiche minori ([[Firmware#Firmware_4.9.9_.2810.2F06.2F2020.29|changelog]])
| New public firmware release rev. '''4.9.9''', which modifies the management of notifications to KalliopeCTI APPs on iOS to restore the operation of chat and CTI mode, adds clone/import/export features related to pricing profiles and introduces the API for the operational management of the Hotel module; it also fixes some bugs and introduces minor changes ([[Firmware/en#Firmware_4.9.9_.2810.2F06.2F2020.29|changelog]])
<!--
 
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 18/05/2020 :  
! 18/05/2020 :  
| rilasciata la nuova Maintenance Release di KalliopePBX rev. '''4.8.5''' che risolve il problema sulle API REST  riscontrato nella release 4.8.4 ([[Firmware#Firmware_4.8.5_.2818.2F05.2F2020.29|changelog]])
| New Maintenance Release of KalliopePBX rev. '''4.8.5''' that fixes the problem on REST API found in the release 4.8.4 ([[Firmware/en#Firmware_4.8.5_.2818.2F05.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 30/04/2020 :  
! 30/04/2020 :  
| rilasciata la nuova Maintenance Release di KalliopePBX rev. '''4.8.4''' che modifica la gestione delle notifiche verso le APP KalliopeCTI per ripristinare il funzionamento delle chiamate in ingresso all'APP su telefoni con s.o. iOS 13 e risolve alcuni bug ([[Firmware#Firmware_4.8.4_.2830.2F04.2F2020.29|changelog]])
| New Maintenance Release of KalliopePBX rev. '''4.8.4''' that modifies the management of notifications to KalliopeCTI APPs to restore the operation of incoming calls to the APP on phones with iOS 13 s.o. and fixes some bugs ([[Firmware/en#Firmware_4.8.4_.2830.2F04.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 27/04/2020 :  
! 27/04/2020 :  
| rilasciata la nuova release firmware pubblica rev. '''4.9.8'''; Modifica la gestione delle notifiche verso le APP KalliopeCTI per ripristinare il funzionamento delle chiamate in ingresso all'APP su telefoni con s.o. iOS 13, aggiunge all'evento pbx.extension.missedcall l'attributo caller_name con il nome del chiamante e risolve alcuni bug ([[Firmware#Firmware#Firmware_4.9.8_.2826.2F04.2F2020.29|changelog]])
| New public firmware release rev. '''. 4.9.8 '''; Modifies the management of notifications to KalliopeCTI APPs to restore the operation of incoming calls to the APP on phones with s.o. iOS 13, adds to the event pbx.extension.missedcall the caller_name attribute with the name of the caller and fixes some bugs ([[Firmware/en#Firmware#Firmware_4.9.8_.2826.2F04.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 31/03/2020 :  
! 31/03/2020 :  
| rilasciata la nuova release firmware pubblica rev. '''4.9.7'''; aggiunge le API REST utili per la gestione delle funzioni di receptionst del modulo Hotel da applicazioni terze, e risolve alcuni bug ([[Firmware#Firmware_4.9.7_.2831.2F03.2F2020.29|changelog]])
| New public firmware release rev. '''4.9.7'''; it adds the REST API useful to manage the receptionst functions of the Hotel module from third party applications, and fixes some bugs ([[Firmware/en#Firmware_4.9.7_.2831.2F03.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 16/03/2020 :  
! 16/03/2020 :  
| rilasciata la nuova release firmware pubblica rev. '''4.9.6''' che estende il modulo "Kalliope Hotel" con il servizio di '''documentazione addebiti''' per le chiamate effettuate dalle camere, arricchisce i servizi di Audioconferenza e Campagne di avvisi con la funzione di aggiunta da rubrica, ed introduce altre modifiche minori e bugfix ([[Firmware#Firmware_4.9.6_.2816.2F03.2F2020.29|changelog]])
| New public firmware release rev. '''4.9.6''' that extends the module "Kalliope Hotel" with the service of '''documentation debit''' for the calls made from the rooms, enriches the services of Audioconference and Campaigns of alerts with the function of addition from address book, and introduces other minor changes and bugfixes ([[Firmware/en#Firmware_4.9.6_.2816.2F03.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 20/02/2020 :  
! 20/02/2020 :  
| rilasciata la prima release firmware pubblica rev. '''4.9.4''' della nuova serie di Technology Release 4.9.x; aggiunge numerose nuove funzionalità, quali il servizio di '''"Campagne di avviso"''', e la prima versione del modulo opzionale '''"Kalliope Hotel"''' ([[Firmware#Firmware_4.9.4_.2820.2F02.2F2020.29|changelog]])
| First public firmware release rev. '''4.9.4''' of the new series of Technology Release 4.9.x; adds several new features, such as the '''Alert Campaigns''' service, and the first version of the optional module '''Kalliope Hotel''' ([[Firmware/en#Firmware_4.9.4_.2820.2F02.2F2020.29|changelog]])
-->
-->
|}
|}
Riga 81: Riga 121:
{| style="width:100%"
{| style="width:100%"
|-
|-
! style="width: 25%" | [[File:CTI-phone.png |100x100px| link=KalliopeCTI/en]]   
! style="width: 25%" | [[File:Kalliope cti.png |100x100px| link=KalliopeCTI/en]]   
! style="width: 25%" | [[File:CTI-mobile.png |100x100px| link=Kalliope CTI Mobile/en]]
! style="width: 25%" | [[File:Kalliope cti mobile.png |100x100px| link=Kalliope CTI Mobile/en]]
! style="width: 25%" | [[File:Attendant_console.png |100x100px| link=Kalliope Attendant Console/en]]  
! style="width: 25%" | [[File:Kalliope attendant console.png |100x100px| link=Kalliope Attendant Console/en]]  
! style="width: 25%" | [[File:Supervisor-panel.png |100x100px| link=Kalliope Supervisor Panel/en]]  
! style="width: 25%" | [[File:Supervisor-panel.png |100x100px| link=Kalliope Call Center/en]]  
|-
|-
! [[KalliopeCTI/en|KalliopeCTI 4]]
! [[KalliopeCTI/en|KalliopeCTI 4]]
! [[Kalliope CTI Mobile/en|Kalliope CTI Mobile]]
! [[Kalliope CTI Mobile/en|Kalliope CTI Mobile]]
! [[Kalliope Attendant Console/en|Kalliope Attendant Console]]
! [[Kalliope Attendant Console/en|Kalliope Attendant Console]]
! [[Kalliope Supervisor Panel/en|Kalliope Supervisor Panel]]
! [[Kalliope Call Center/en|Kalliope Call Center]]
|-
|-
|}
|}


<div class="mw-translate-fuzzy">
== Complementary Products == <!--T:5-->
== Complementary Products == <!--T:5-->
{| style="width:100%"
{| style="width:100%"
|-
|-
! style="width: 25%" | [[File:Prodotti complementari.png |100x100px | link=AdminGuide:Service:FaxModule/en]]   
! style="width: 25%" | [[File:Kalliope fax.png |100x100px | link=AdminGuide:Service:FaxModule/en]]   
! style="width: 25%" | [[File:Klogger.png |100x100px]]
! style="width: 25%" | [[File:Klogger.png |100x100px]]
! style="width: 25%" |
! style="width: 25%" | [[File:icona_kalliope_hotel.png |100x100px | link=Kalliope_Hotel/en]]
! style="width: 25%" |
! style="width: 25%" | [[File:Icona klam wiki.png |100x100px | link=Kalliope_LAM/en
 
]]
|-
|-
! [[AdminGuide:Service:FaxModule/en|KalliopeFAX]]
! [[AdminGuide:Service:FaxModule/en|KalliopeFAX]]
! Kalliope Logger
! Kalliope Logger
! [[Kalliope_Hotel/en|Kalliope Hotel]]
! [[Kalliope_LAM/en|Kalliope LAM]]
!   
!   
! 
|-
|-
|}
|}
</div>
 
== Kalliope Nexus ==
{| style="width:100%"
|-
! style="width: 25%" | [[File:Kalliope analytics.png |100x100px | link=Analytics]]
! style="width: 25%" | [[File:Kalliope missed calls.png |100x100px | link=Missed Calls]]
! style="width: 25%" | [[File:Kalliope ticket.png |100x100px | link=Ticket/en]]
! style="width: 25%" | [[File:Kalliope billing.png |100x100px | link=Billing/en]]
 
|-
! [[Analytics/en|Analytics]]
! [[Missed Calls/en|Missed Calls]]
! [[Ticket/en|Ticket]]
! [[Billing/en|Billing]]
|}
 
<br>
{| style="width:50%"
|-
! style="width: 25%" | [[File:Kalliope trace.png |100x100px | link=Trace/en]]
! style="width: 25%" | [[File:Kalliope live chat.png |100x100px | link=Live Chat/en]]
 
|-
! [[Trace/en|Trace]]
! [[Live Chat/en|Live Chat]]
|}

Versione attuale delle 14:13, 12 ott 2022

Altre lingue:

Welcome

Welcome to the technical wiki dedicated to Kalliope users and partners.


ATTENTION: Starting from 05/06/2020 the IP address corresponding to the license (license.kalliopepbx.it), updates (updates.kalliopepbx.it) and KalliopeTribe registration (ems.kalliopepbx.it) servers has changed from 77.72.27.4 to 46.44.212.245.

All communication between the KalliopePBX and these servers is done in HTTPS, using the standard port 443. If ACL filters are outgoing from Kalliope towards the old IP in the installation network of the central unit, it is necessary to update them with the new value.

We remind you that the VMs must periodically contact the license server to verify its validity. A prolonged period (30 days) of unreachability of the same can cause the block of the telephone functions.

We also recommend that the SMTP configuration of the central units be carried out in such a way as to receive, together with the others, the daily alert in case the server is unreachable.

News

29/08/2022 : released the new Release of KalliopePBX rev. 4.15.0, which introduces the ability to use Microsoft 365 email boxes as Mail2FAX boxes. (changelog)
27/06/2022 : released the new Release of KalliopePBX rev. 4.14.0, which collects all the features introduced in firmware 4.13.x and adds new events related to call delivery to extensions. (changelog)
06/05/2022 : released the new Release of KalliopePBX rev. 4.13.8, which fixes some bugs. (changelog)
26/04/2022 : released the new Release of KalliopePBX rev. 4.13.7, which introduces the ability to include KCTI Mobile as a member of a queue by taking advantage of the wakeup mechanism when the app is a background. Also added support for optional Kalliope Enterprise licenses. (changelog)
08/03/2022 : KalliopePBX update 4.13.6 released: introduced new APIs for integrating third-party systems. Also introduced a new automatic alert email on reaching predefined occupancy thresholds disco (changelog)
14/12/2021 : KalliopePBX update 4.13.3 released: introduced the new panel for monitoring status deviations and settings operation (changelog)

KalliopePBX v4

Getting started icon.png Manuale di amministrazione.png Manuale utente.png Features.png
Getting Started Admin Guide User Guides Firmware Updates
Changelogs and Release Notes

Kalliope Applications

Kalliope cti.png Kalliope cti mobile.png Kalliope attendant console.png Supervisor-panel.png
KalliopeCTI 4 Kalliope CTI Mobile Kalliope Attendant Console Kalliope Call Center

Complementary Products

Kalliope fax.png Klogger.png Icona kalliope hotel.png Icona klam wiki.png
KalliopeFAX Kalliope Logger Kalliope Hotel Kalliope LAM

Kalliope Nexus

Kalliope analytics.png Kalliope missed calls.png Kalliope ticket.png Kalliope billing.png
Analytics Missed Calls Ticket Billing


Kalliope trace.png Kalliope live chat.png
Trace Live Chat
Estratto da "https://www.kalliope.com/wiki/index.php?title=Pagina_principale/en&oldid=18056"