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Fax service

Description

The fax service lets Kalliope users send and receive faxes from their user portal on the web GUI or via email.

The service requires the purchase of a KPBX-V4-FAX license. Each license channel allows the configuration of one fax entity. A fax entity is conceptually equivalent to a physical fax machine that can be accessed by one or more users.

Configuration

To configure the service, you must define the settings for simultaneity and archival of sent and received files (including reports). You can do this on the Fax -> Fax settings page.

You will then need to configure the fax entity in the Fax -> Fax entities page.

For each entity you will need to set the following parameters:

Name.
Numeric selection (extension) associated with the entity; this selection will be automatically inserted in the numbering plan
Users enabled to use the entity (specifying send and/or receive permissions)
Configuration template for the fax settings for sending/reception and archival

To configure the MAIL2FAX, go to the Fax -> Fax entities page and select the list of Mail2Fax boxes and add a new one.

You must then fill the following fields:

Name
Email address
Mailbox settings
Username
Password
Private PGP key (insert only if sending encrypted faxes ).

Save the settings and apply the changes.

Using the service

Fax module

Every user with send/receive permissions for a fax entity can view the Fax -> Fax module page.

In this module, you can:

view the status of all received faxes and download the received file
view the status of all sent faxes and download the sent file and the sending report

Sending a fax

Each user with send permissions for one or more fax entities can view the Fax -> Send fax page.

From this page, you can set the options for sending faxes:

origin line (corresponds to the created entity)
time of sending if required (otherwise the fax will be sent immediately)
addressee
pdf file to be sent

Click on Send fax to send the fax.

You will be notified via email for each sent fax with the report attached.

MAIL2FAX

Each fax entity must have an associated Mail2Fax box. in the ax entity settings page, select the Mail2Fax settings:

Mail2FAX box: name of the previously created mailbox
Authentication method:
- None: the fax will be sent and received with no authentication
- PIN: the fax is authenticated with a PIN that must he inserted in the text of the mail
- PGP signature: the fax is authenticated with a private key
Request message encryption: enable or disable.

You must insert the email from which faxes will be sent so that the addressee can be recognized and not discarded. From the Users and roles page, select Edit user and insert the email.

It is now possible to send an email with the fax attached from the email box. The email must have:

in the Subject field, the phone number to which to send the fax (you can also write the entity to which to send the fax by entering PnoeNumber@entity)
in the To: field, the email to which to send the fax, i.e. the one associated with the entity
in the body, the fax PIN if PIN authentication was selected
as an attachment, the PDF file to be sent

Se l’invio va a buon fine, nel pannello Registro Fax sarà visibile l’esito della transizione ed una mail di ricevuta verrà inviata al mittente.

Ricezione FAX

Ogni utente a cui è stato assegnato il permesso di ricezione su una istanza FAX riceverà la notifica di ricezione del fax con il documento in allegato.

Inoltre è possibile visualizzare lo stato di avanzamento di tutti i fax ricevuti e scaricare il documento ricevuto nel registro FAX.

AdminGuide:Service:FaxModule

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