AdminGuide:Service:NumberingPlan
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Description
The internal numbering plan rules the routing of a call internally to the KalliopePBX
The Numbering Plan is committed by calls generated by an extension, and also by calls coming from outside.
To discriminate the different permissions associated with these two types of calls, the Numbering Plan has two columns, one with the enabled selections for calls originating from extensions (local and remote) and one for those originating from an outside line.
The selection is matched on the numbering plan according to the displayed order, routing the call according to the following matching priority:
- Services
- Custom selections
- List of extensions
- Remote extensions
- Other selections
Services
By clicking on the pencil icon, you can access the page for editing codes and enabling/disabling various services. If a service is enabled but has no assigned code, it will remain inactive.
These are the available services:
- Group call pickup
- Call pickup
- Completion of calls to busy subscriber
- Echo service
- Voicemail
- Audioconference
- Electronic lock
- Unconditional forward
- Fork to Mobile
- Switches
- Passive listening (SPY service)
- Work code
- Queue pause
- Call parking
We report below the default values of the services that can be activated at numbering plan level.
| Description | Selection (default) |
|---|---|
| Call pickup | *9 |
| Direct pickup | **<num.interno> |
| Group call pickup with invite | #9 |
| Direct call pickup with invite | #*<num.interno> |
| CLIR (Set) | *671 |
| CLIR (Remove) | *670 |
| Call reservation - CCBS/CCNR (Set) | 841 |
| Call reservation - CCBS/CCNR (Remove) | 840 |
| Echo service | 800 |
| Voicemail | 801 |
| Audioconference | 802 |
| Electronick lock (Lock) | 850 |
| Electronick lock (Unlock) | 851 |
| Unconditional forward (Lock) | 811 |
| Unconditional forward (Unlock) | 810 |
| Fork to mobile (Switch) | *50* |
| Fork to mobile (Enable) | *501 |
| Fork to mobile (Disable) | *500 |
| Fork to mobile (Check status) | *509 |
| Switches (Switch) | *51*<id> |
| Switches (Abilita) | *511<id> |
| Switches (Disable) | *510<id> |
| Director-Secretary (Switch) | *52*<int.dir>[*<int.segr>] |
| Director-Secretary (Set) | *521<int.dir>[*<int.segr>] |
| Director-Secretary (Remove) | *520<int.dir>[*<int.segr>] |
| Paging groups (Login) | *53<id> |
| Hot Desking | *401 |
| Call parking (Extension) | 888 |
| Call parking (First slot) | 890 |
| Call parking (First slot) | 899 |
| Personal Speed Dial | #0<speed dial> |
| System Speed Dial | #<speed dial> |
| Pause on queue (Imposta) | *81 |
| Pause on code (Rimuovi) | *80 |
| Work code | <cod.commessa>*<dest> |
| Passive listening (SPY service) | <codice><Extension to listen> Accessible only from an extension assigned to a supervisor role and usable only on "operator" extensions When you are on a call, by dialing DTMF codes 4, 5 or 6 you can change the interaction mode (4=spy, 5=whisper, 6=barge) The default code doesn't exists. It has to be set |
Custom codes
The second part of the numbering plan lets you customize routing based on specific codes or numbering ranges.
You can edit the code (by removing a certain number of digits and adding a prefix) before forwarding it to one of the destinations selectable on the contextual drop-down menu.
You can choose one of the following destinations:
- An external number
- An extension
- A ring group (with or without considering any time checks)
- A queue (with or without considering any time checks)
- A time check
- An IVR menu
- A voicemail box
- A specific audio conference MeetMe room
- An external API
You can edit these settings by clicking on the pencil icon on the right; the page lists the defined custom forwarding rules and lets you edit, delete, and create them. Note that the rules will be automatically ordered as they are saved, with exact ones first and then prefix- or range-based ones.