AdminGuide:Service:ForwardOnAllUnreachable
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Information
- Firmware: 4.5.9 or later
- Available in single-tenant and multi-tenant (tenant admin level) systems
Description
This service lets you specify a destination to which inbound calls to the PBX (or the tenant in multi-tenant systems) should be forwarded when all SIP accound linked to the extensions are unreachable.
This service is particularly useful when the PBX is remotely installed with respect to the terminals (for example, when it is installed in a remote deta center while the telephones are located in the client's offices); should the client's offices be cut off from the from the PBX, all inbound calls can be forwarded to a backup destination, such as a mobile number or a courtesy message.
In multi-tenant systems, the service and its destination can be activated independently for each tenant by the tenant admin.
Configuration
The service can be configured in the PBX -> General Settings page, under the "Behavior when all accounts are not registered" section.
Other than the checkbox for activating the system, there is a form in which you can select the forward action, as well as specify an audio file to play to the caller if desired and the action to perform on the inbound call (selectable from a drop-down menu). If you wich to forward calls to an extrernal number (to reach during an emergency), you will nedd to specify the destination number, without any external line selection prefix, the identity (which will determine the calling number), and the class that KalliopePBX will use to make the call.