AdminGuide:Service:IVR

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Description

IVR (Interactive Voice Response) manages inbound calls and routes them to a certain service depending on the code dialed by the user.

After listening to the response, the caller can dial a selection corresponding the to service they require. You can select the executed action, such as playing an audio file and forwarding the call to the selection. You can also allow the caller to dial the selection number so that they can select the number without having to listen to the list of selections.

If the user does not make any selections after a configured time, the associated action will be executed.

You can also associate a selection to another IVR menu: after dialing the selection, the caller will be forwarded to another list.

This multi-level structure can be explicitly viewed in Tree View.

The service can be configured in the IVR menu page.