AdminGuide:Service:IVR

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Description

IVR (Interactive Voice Response) manages inbound calls and routes them to a certain service depending on the selection dialed by the user.

After listening to the response, the caller can dial a selection corresponding the to service they require. You can select the executed action, such as playing an audio file and forwarding the call to the selection. You can also allow the caller to dial the selection number so that they can select the number without having to listen to the list of selections.

If the user does not make any selections after a configured time, the associated action will be executed.

Possiamo anche associare ad una selezione un altro Menù IVR: a seguito della digitazione si viene inoltrati ad un nuovo elenco.

Questa organizzazione multilivello è visibile dall’utente in modo esplicito tramite la Vista ad Albero.

Per la configurazione del servizio è possibile consultare la pagina relativa ai paramentri del Menu IVR.