AdminGuide:GUI:UserMenu

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When accessing Kalliope as a user, you can view in the operating menu, on the left side of the the Kalliope interface, information on the logged-in user and access the configuration pages that the user has permissions to access.

As a tenant user, you can always view the phonebook and CDR pages. If the tenant admin assigns you further permissions, you can also view from this menu the other configuration pages.

You can also customize your dashboard with the information relevant to you.

Select the pencil icon on the top left to view all widgets: CDR statistics, user information, account status, ring groups, queues, services, function keys. By clicking and dragging a widget to the space below you can make them visible, as shown in the picture below.

CDR statistics

This widget displays a graph that summarizes the information in the CDR. You can set which information to display in the statistics.

You can:

select the type of filter (outcome or direction);
insert a time span by inserting the number and selecting year, months, weeks, days, hours, or minutes;
insert the span with which the information will be grouped;
insert the number of minutes between updates;

Click on "Save" to save and apply the settings.

User information

This widget displays information on the logged-in user:

displayed name
extension number
extension status: green dot is available, red dot if unavailable, gray dot if suspended
status of the associated CTI: green dot is available, red dot if unavailable

Account status

This widget displays the accounts associated with the extension and their status (green if active, red if not active).

Ring groups

This widget displays the groups the user belongs to. IF the user does not belong to any groups, the widget will remain empty.

Queues

This widget displays the queues the user belong to:

user role (operator or supervisor)
status of the user on the queue (available or paused)

By clicking on the user status, you can change it.

Services

This widget lets you enable or disable certain services:

Unconditional Forward
Forward when not answering
Forward when busy
Forward when not available
Fork to Mobile

Forwarding services can be enabled by clicking on the red button and inserting the number to which you wish to forward calls and disabled by clicking on the green button.

If you have an associated mobile number, you can view the Fork to Mobile status and enable or disable it by clicking the corresponding button.

Configurazione tasti funzione

Da questo widget è possibile accedere alla pagine di configurazione dei tasti funzione,s e l’interno è associato ad un device.

Selezionando il link è quindi possibile associare ad ogni tasto funzione un tipo di servizio.

Per aggiungere il tasto funzione, è necessario selezionare il tasto “+”, inserire il nome dell’etichetta che verrà visualizzata sul device, selezionare il tipo di servizio (BLF, Direttore Segretaria, Speed Dial, Do not Disturb, Inoltro Incondizionato, Fork to mobile, interruttore e Slot di parcheggio), attribuire il corrispettivo valore se richiesto e salvare. A seguito del salvataggio della configurazione sarà possibile attivare o disattivare dai tasti del telefono I servizi indicati. L’inoltro incondizionato, poiché è necessario inserire il numero di interno a cui inoltrare la chiamata, sarà utilizzabile da device solo per la disattivazione.