Administration Guide

Setup and general information

Introduction
First time setup
- Virtual Machine license activation
- Product registration
- Firmware installation
License management
- Virtual Machines license and add-on
- Service licenses
- Additional modules and software licenses

Telephony features
- SIPv2 (UDP, TCP, TLS and WebSocket; RTP and SRTP)
- Supported audio codecs (with transcoding) : G.711 (A.law, u.law), G.726, GSM, G.722 (wideband), G.729 (transcoding license required per channel), Opus
- Supported video codecs (passthrough only, no transcoding): VP8 H.264, H.263+, H.263, H.261
- Fax support (audio or T.38 passthrough, no relay or termination)
- Busy Lamp Field
Basic concepts
- Users and user roles
- Extensions and SIP accounts
- Outbound lines
- Call Handling principles
Basic telephony services
- Call Hold
- Attended and unattended Call Transfer
- Unconditional Call Transfer Inoltro di chiamata incondizionato
- Call Parking
- Direct and group call pickup
- Calling Line Identification Restriction (CLIR) Service
- Call hunting and distribution groups
- Call queueing (ACD)
Advanced telephony services
- Multi-level IVR service
- Multi-room, multi-party dial-in conference service
- Call Completion to Busy Subscriber
- Boss-Secretary service
- Paging service
- Call recording
- Hot Desking
Additional services