AdminGuide:Service:EventsNotification

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Notifications

This service lets you monitor the selected events by receiving notifications.

You can associate each selected event to notification actions such as email or web service call.

To enable the service you will need to set an email or web service in the Notification Action List page and the text of the email you wish to receive, then associate the event to the desired notification action in the Notification List page.

When the event occurs, you will be notified via email or web service call.

See the following example for further clarification.

For the "Unserved Call" event, if 103 calls 201, who is a member of the queue QueueTest, and after 5 seconds the caller leaves the service, we can request an email containing information on:

• the id of the event
• the name of the event
• the name of the queue and waiting time
• the reason the call was not served

by inserting the corresponding placeholders in the body of the email.

Nella Notification List indicheremo come evento “pbx.queue.unservedcall” associando la Notification Action precedentemente creata.

Riceveremo quindi una mail con le seguenti informazioni:

Unserved

1511212918.0

1

Default

103

201

5

CANCELLED

Oppure possiamo ottenere la seguente risposta inserendo il placeholder:

%call_params[<JASON>]% :

{"reason":"CANCELED","queue_id":"1","uniqueid":"1511212918.0","called_num":"201","caller_num":"103","queue_name":"QueueTest","waiting_time":"5"}

%call_params[<XML>]%

> <?xml version="1.0"?>

> <response><reason>CANCELED</reason><queue_id>1</queue_id><uniqueid>1511212918.0</uniqueid><called_num>201</called_num><caller_num>103</caller_num><queue_name>QueueTest</queue_name><waiting_time>5</waiting_time></response>

> %call_params[AVP]%:

> reason=CANCELED&queue_id=1&uniqueid=1511212918.0&called_num=201&caller_num=103&queue_name=QueueTest&waiting_time=5