KalliopeCTI/en

N.B.: The KalliopeCTI 4 manual for version 4.5.6 and the installation and configuration of the cient is available here.

Introduction

KalliopeCTI 4 (or KCTI 4) is an accessory application of the KalliopePBX V4 VoIP PBX that helps you use its services and access information.

KCTI 4 (available in Free, Pro, and Phone modes) is a cross-platform application on Windows, Mac OS X, and Ubuntu. A KCTI 4 Pro or Phone license includes a license for the KCTI Mobile app for Android and iOS.

The KalliopeCTI Mobile user manual can be found here.

The following table lists the features available with each mode.

-	KCTI 4 Free	KCTI 4 Pro	KCTI 4 Phone	KCTI 4 Mobile
-
Extension phonebook	✓	✓	✓	✓
Shared phonebook	✓	✓	✓	✓
CDR	✓	✓	✓	✓
Click-to-call	✓	✓	✓	✓
Inbound call notification	✓	✓	✓	✓
Instant Messaging	✓	✓	✓	✓
Presence	✓	✓	✓	✓
Opening custom URLs	✓	✓	✓	-
Voicemail access	✓	✓	✓	✓
Copy-to-call	✓	✓	✓	-
Synchronization with Outlook contact	-	✓	✓	-
BLF	-	✓	✓	✓
Number dialing	-	✓	✓	✓
Blind transfer	-	✓2	✓	✓
Attended transfer	-	✓2	✓	✓
Do not Disturb	-	✓2	✓	-
Call recording	-	✓2	✓	-
Unconditional forward	-	✓2	✓	-
Call parking	-	✓2	✓	-
Call pickup	-	✓2	✓	-
Forking to Mobile	-	✓2	✓	✓
Queue statistics	✓2	✓2	✓2	-
Supervisor mode	✓2	✓2	✓2	-
Selective pause	✓2	✓2	✓2	-
Touchscreen support	-	-	-	✓
Mobile phonebook integration	-	-	-	✓

¹Available only when paired with a Snom or Yealink phone
²Available only when paired with Kalliope Call Center

Download and installation

KCTI 4 can be downloaded for free from the download page of the official KalliopePBX website.

The user can then go to the configuration page to select which version to open each time (as long as the corresponding license has been activated on KalliopePBX V4). KCTI Free, Pro, or Phone are different modes of the same software.

N.B.: Installation does not prompt for any activation keys. Instead, the application will automatically check for the correct license on KalliopePBX every time it is opened.

Unlike KCTI 4 Free, KCTI 4 Pro and Phone require a specific license to be activated on KalliopePBX V4 for each workstation. The KCTI 4 Phone license also includes KCTI 4 Pro. The user can choose their desired mode from the configuration page.

For instructions on how to activate the KCTI 4 Pro or KCTI 4 Phone licenses, see the licenses page.

System requirements:

Whindows:

• Windows 7 or later
• Sound card (for KCTI Phone)
• 2 GB RAM
• 100 MB of free disk space

Mac:

• macOS 10.15, 10.14, 10.13
• recommended: Apple hardware from 2013 or later

Linux:

• Ubuntu 16.04 64bit or Ubuntu 18.04 64bit

To install the application on Windows, simply open the executable file and follow the instructions.

User Manual

The KalliopeCTI 4 manual for version 4.5.6 and the installation and configuration of the cient is available here.