AdminGuide:Service:CDR/en

Return to AdminGuide:GUI:OperatingMenu

This page lets you view the call detail record through KalliopePBX. Every month, a new tab will be automatically created for ease of viewing.

Calls are shown from most to least recent, and display the following information:

• UniqueID, a unique call identifier
• Source type (extension, inbound line, remote extension)
• Destination type (extensions, remote extension, queue, ring group, IVR, outbound line, service)
• Status (failed, busy, canceled, not answered, OK, forbidden)
• Date and time the call was made, answered, and finished
• Identifier of the user who picked up the call
• Calling umber
• Called number
• Gateway used (in case of inbound or outbound calls)
• Billing code (only with the optional Call Center module)
• Duration

For each call, the following details are also available:

• Source number
• Destination type
• Destination ID
• Destination name
• Destination number
• Starting time
• Queuing time
• Answer time
• End time
• Reason of exit
• Answered by
• Wait time
• Mapped source number
• Mapped destination number

You can order the calls according to each parameter and invert the order (increasing or decreasing) by clicking on the header of the corresponding column.

È possibile filtrare il registro delle chiamate per ciascuno di questi campi, ad esempio restringendo la visualizzazione alle chiamate effettuate da un determinato interno o verso un certo numero, o in un determinato intervallo temporale (impostabile cliccando nel riquadro in corrispondenza delle colonne data e ora).

Infine, cliccando sul pulsante Seleziona colonne visualizzate è possibile definire le voci del registro chiamate che devono essere visualizzate.