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The following table lists the features available with each mode.
The following table lists the features available with each mode.


<div class="mw-translate-fuzzy">
{| class="wikitable"
{| class="wikitable"
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! <div style = 'text-align: left; color: transparent> - !! '''KCTI 4 Free''' !! <div style = 'text-align: left> '''KCTI 4 Pro''' !! <div style = 'text-align: left> '''KCTI 4 Phone'''
! <div style = 'text-align: left; color: transparent> - !! '''KCTI 4 Free''' !! <div style = 'text-align: left> '''KCTI 4 Pro''' !! <div style = 'text-align: left> '''KCTI 4 Phone'''!! <div style = 'text-align: left> '''KCTI 4 Mobile'''
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|colspan="4"| <div style = 'text-align: center; color: transparent> -
|colspan="4"| <div style = 'text-align: center; color: transparent> -
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| Extension phonebook||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Extension phonebook||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Shared phonebook||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Shared phonebook||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| CDR||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| CDR||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Click-to-call ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Click-to-call ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Inbound call notification||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Inbound call notification||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Instant messaging|| <div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Instant Messaging|| <div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| CTI presence|| <div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Presence || <div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Automatic actions||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Opening custom URLs||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> -
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| Voicemail access||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Voicemail access ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Copy-to-call||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Copy-to-call||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> -
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| Drop-to-call||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| Synchronization with Outlook contact||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> -
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| BLF||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
| BLF||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Queue statistics||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup>
| Number dialing||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Supervisor panel||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup>
| Blind transfer||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓
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| Blind transfer||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Attended transfer||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓  
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| Attended transfer||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Do not Disturb||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'>  -
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| Do Not Disturb||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Call recording||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'>  -
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| Call recording||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Unconditional forward||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'>  -
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| Unconditional forward||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Call parking||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'>  -
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| Call parking||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Call pickup||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'>  -
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| Call pickup||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Forking to Mobile||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓ ||<div style = 'text-align: center'> ✓  
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| Pickup with invite||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Queue statistics||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> -
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| Fork to Mobile||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓<sup><small>1</small></sup> ||<div style = 'text-align: center'> ✓
| Supervisor mode||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> -
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| Selective pause||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> ✓<sup><small>2</small></sup> ||<div style = 'text-align: center'> -
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| Touchscreen support||<div style = 'text-align: center'>  - ||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓
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| Mobile phonebook integration||<div style = 'text-align: center'>  - ||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> - ||<div style = 'text-align: center'> ✓  
|}
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</div>


<sup><small>1</small></sup>Available only when paired with a Snom or Yealink phone<br>
<sup><small>1</small></sup>Available only when paired with a Snom or Yealink phone<br>

Versione delle 10:48, 3 dic 2019

Altre lingue:


N.B.: The KalliopeCTI 4 manual for version 4.5.6 and the installation and configuration of the cient is available here.

Introduction

KalliopeCTI 4 (or KCTI 4) is an accessory application of the KalliopePBX V4 VoIP PBX that helps you use its services and access information.

KCTI 4 (available in Free, Pro, and Phone modes) is a cross-platform application on Windows, Mac OS X, and Ubuntu. A KCTI 4 Pro or Phone license includes a license for the KCTI Mobile app for Android and iOS.

The KalliopeCTI Mobile user manual can be found here.

The following table lists the features available with each mode.

-
 KCTI 4 Free
KCTI 4 Pro
KCTI 4 Phone
KCTI 4 Mobile
-
Extension phonebook
✓
✓
✓
✓
Shared phonebook
✓
✓
✓
✓
CDR
✓
✓
✓
✓
Click-to-call
✓
✓
✓
✓
Inbound call notification
✓
✓
✓
✓
Instant Messaging
✓
✓
✓
✓
Presence
✓
✓
✓
✓
Opening custom URLs
✓
✓
✓
-
Voicemail access
✓
✓
✓
✓
Copy-to-call
✓
✓
✓
-
Synchronization with Outlook contact
-
✓
✓
-
BLF
-
✓
✓
✓
Number dialing
-
✓
✓
✓
Blind transfer
-
✓2
✓
✓
Attended transfer
-
✓2
✓
✓
Do not Disturb
-
✓2
✓
-
Call recording
-
✓2
✓
-
Unconditional forward
-
✓2
✓
-
Call parking
-
✓2
✓
-
Call pickup
-
✓2
✓
-
Forking to Mobile
-
✓2
✓
✓
Queue statistics
✓2
✓2
✓2
-
Supervisor mode
✓2
✓2
✓2
-
Selective pause
✓2
✓2
✓2
-
Touchscreen support
-
-
-
✓
Mobile phonebook integration
-
-
-
✓

1Available only when paired with a Snom or Yealink phone
2Available only when paired with Kalliope Call Center

Download and installation

KCTI 4 can be downloaded for free from the download page of the official KalliopePBX website.

The user can then go to the configuration page to select which version to open each time (as long as the corresponding license has been activated on KalliopePBX V4). KCTI Free, Pro, or Phone are different modes of the same software.


N.B.: Installation does not prompt for any activation keys. Instead, the application will automatically check for the correct license on KalliopePBX every time it is opened.


Unlike KCTI 4 Free, KCTI 4 Pro and Phone require a specific license to be activated on KalliopePBX V4 for each workstation. The KCTI 4 Phone license also includes KCTI 4 Pro. The user can choose their desired mode from the configuration page.

For instructions on how to activate the KCTI 4 Pro or KCTI 4 Phone licenses, see the licenses page.

System requirements:

  • Windows 7 or later
  • Sound card (for KCTI Phone)
  • 2 GB of RAM
  • 100 MB of free disk space

To install the application on Windows, simply open the executable file and follow the instructions.

User Manual

The KalliopeCTI 4 manual for version 4.5.6 and the installation and configuration of the cient is available here.

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