AdminGuide:GUI:UserMenu/en

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When accessing Kalliope as a user, you can view in the operating menu, on the left side of the the Kalliope interface, information on the logged-in user and access the configuration pages that the user has permissions to access.

As a tenant user, you can always view the phonebook and CDR pages. If the tenant admin assigns you further permissions, you can also view from this menu the other configuration pages.

You can also customize your dashboard with the information relevant to you.

Select the pencil icon on the top left to view all widgets: CDR statistics, user information, account status, ring groups, queues, services, function keys. By clicking and dragging a widget to the space below you can make them visible, as shown in the picture below.

CDR statistics

This widget displays a graph that summarizes the information in the CDR. You can set which information to display in the statistics.

You can:

• select the type of filter (outcome or direction);
• insert a time span by inserting the number and selecting year, months, weeks, days, hours, or minutes;
• insert the span with which the information will be grouped;
• insert the number of minutes between updates;

Click on "Save" to save and apply the settings.

User information

This widget displays information on the logged-in user:

• displayed name
• extension number
• extension status: green dot is available, red dot if unavailable, gray dot if suspended
• status of the associated CTI: green dot is available, red dot if unavailable

Account status

This widget displays the accounts associated with the extension and their status (green if active, red if not active).

Ring groups

This widget displays the groups the user belongs to. IF the user does not belong to any groups, the widget will remain empty.

Queues

This widget displays the queues the user belong to:

• user role (operator or supervisor)
• status of the user on the queue (available or paused)

By clicking on the user status, you can change it.

Services

This widget lets you enable or disable certain services:

• Unconditional Forward
• Forward when not answering
• Forward when busy
• Forward when not available
• Fork to Mobile

Forwarding services can be enabled by clicking on the red button and inserting the number to which you wish to forward calls and disabled by clicking on the green button.

If you have an associated mobile number, you can view the Fork to Mobile status and enable or disable it by clicking the corresponding button.

Function key configuration

From this widget you can access the function key configuration pages if your extension is associated with a device.

You can set each function key to a service by clicking on the link.

To add a function key, select the "+" button, inset the name of label that will be displayed on you device, select the type of service (BLF, boss/secretary, speed dial, do not disturb, unconditional forward, fork to mobile, switch, or parking slot), insert the corresponding value if required, and save.

After saving the settings, you can enable or disable the service with the phone buttons.

Since unconditional forward requires an extension number to be inserted, you can only disable and not enable it from you device.