Differenze tra le versioni di "AdminGuide:Service:Blind Call Transfer/en"
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The default failover action for a blind transfer is '''Return to transferer'': the call is returned to transferer and the prefix '''"R:"''' is added to the CallerID to notify that it is a return of a call transfer. | The default failover action for a blind transfer is '''Return to transferer'': the call is returned to transferer and the prefix '''"R:"''' is added to the CallerID to notify that it is a return of a call transfer. | ||
As for every on-call service, blind transfer requires | As for every on-call service, blind transfer requires Direct Media to be disabled for the ongoing call. If Direct Media is enabled, a blind transfer can be executed by pressing the specific function key made available by the specific phone model. | ||
If Direct Media is enabled, blind transfer can be | |||
From an operative point of view, blind transfer can be performed by dialing the configured on-call service code (by default ''#4''). <br> | From an operative point of view, blind transfer can be performed by dialing the configured on-call service code (by default ''#4''). <br> | ||
Versione delle 08:25, 21 feb 2018
Blind Transfer
Description
This service allows a user (transferer) to directly transfer a call with a third party (transferred) to another PBX user. When blind transfer is used, the transferer loses control over the call as soon as they begin the transfer.
If the addressee of the blind transfer does not answer the call (busy, not available, not registered), the failover action set for that specific extension in the Extensions page is executed.
The default failover action for a blind transfer is Return to transferer: the call is returned to transferer and the prefix "R:"' is added to the CallerID to notify that it is a return of a call transfer.
As for every on-call service, blind transfer requires Direct Media to be disabled for the ongoing call. If Direct Media is enabled, a blind transfer can be executed by pressing the specific function key made available by the specific phone model.
From an operative point of view, blind transfer can be performed by dialing the configured on-call service code (by default #4).
KalliopePBX will play audio instructions and ask for the addressee extension number.
Transferer will then dial the addressee extension number and press # key or wait for default timeout (2 seconds).
In the meanwhile the transferred party will hear an on-hold music configured in the tab Music on Hold.
When the addressee answers, he is on call with the transferred and the blind transfer is complete.
Configuration
Service can be enabled / disabled in the tab PBX -> On-call services
Blind transfer service code can be defined in the tab PBX -> On-call services