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Return to [[AdminGuide:Service/en|AdminGuide:Service]]
== Blind Transfer ==
== Blind Transfer ==


<div class="mw-translate-fuzzy">
===Description===
===Description===
This service allows a user (transferer) to direclty transfer a call with a party (transferred) to another PBX user.<br>
This service allows a user (transferer) to directly transfer a call with a third party (transferred) to another PBX user. When blind transfer is used, the transferer loses control over the call as soon as they begin the transfer.
When blind transfer is used, the transferer loses the control over the call as soon as he starts the transfer. <br>
 
If the addressee of the blind transfer does not answer the call (busy, not available, not registered), it is performed the failover action defined for that specific extension in the ''Extensions'' tab.
If the addressee of the blind transfer does not answer the call (busy, not available, not registered), the failover action set for that specific extension in the [[AdminGuide:BasicConcepts:Extensions and SIP accounts/en|Extensions]] page is executed.
</div>


La configurazione di '''default''' prevede come azione di trabocco il '''ritorno al trasferente'''. In questo caso la chiamata viene ripresentata al trasferente aggiungendo al numero chiamante il prefisso '''''R:''''' ad indicazione che si tratta di una chiamata ritornata da un trasferimento.
The default failover action for a blind transfer is '''Return to transferer''': the call is returned to transferer and the prefix '''"R:"''' is added to the CallerID to notify that it is a return of a call transfer.


Come tutti i servizi in chiamata il trasferimento diretto richiede che non sia stato attivato il Direct Media sulla chiamata in corso.<br>
As for every on-call service, blind transfer requires Direct Media to be disabled for the ongoing call. If Direct Media is enabled, a blind transfer can be executed by pressing the specific function key made available by the specific phone model.  
Nel caso in cui il Direct Media sia attivo è necessario utilizzare il tasto funzione messo a disposizione dallo specifico modello di telefono.  


Operativamente il trasferimento diretto viene effettuato digitando il relativo codice di servizio in chiamata (default ''#4''). <br>
A blind transfer is performed by dialing the configured on-call service code (by default ''#4'').<br>
Il KalliopePBX richiederà  quindi tramite prompt vocale di digitare il numero dell'interno a cui inoltrare la chiamata. <br>
KalliopePBX will play audio instructions and ask for the extension number of the addressee.<br>
L'acquisizione delle cifre dell'interno può essere terminata con il tasto ''#'' altrimenti viene automaticamente terminata dopo un timeout (2 sec). <br>
The transferer will then dial the desired extension number and press the # key or wait for default timeout (2 seconds).<br>
In questa fase il centralino riprodurrà  una musica di attesa verso il telefono del trasferito (definita dal servizio Music on Hold). <br>
In the meantime, the transferred party will hear the hold music configured in the Music on Hold page.<br>
Quando il destinatario del trasferimento risponde viene messo direttamente in comunicazione con il trasferito.<br>
When the addressee answers, they will immediately begin conversation with the transferred party, and the blind transfer will be complete.


=== Configurazione del servizio ===
===Configuration===
Il servizio può essere abilitato / disabilitato nel pannello PBX -> Servizi in chiamata
The service can be enabled/disabled in the PBX -> [[AdminGuide:Service:OnCallServices/en|On-call services]] page.


Il codice del servizio può essere modificato nel pannello PBX -> Servizi in chiamata
The blind transfer service code can be specified in the PBX -> [[AdminGuide:Service:OnCallServices/en|On-call services]] page.

Versione attuale delle 21:15, 25 set 2022

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Blind Transfer

Description

This service allows a user (transferer) to directly transfer a call with a third party (transferred) to another PBX user. When blind transfer is used, the transferer loses control over the call as soon as they begin the transfer.

If the addressee of the blind transfer does not answer the call (busy, not available, not registered), the failover action set for that specific extension in the Extensions page is executed.

The default failover action for a blind transfer is Return to transferer: the call is returned to transferer and the prefix "R:" is added to the CallerID to notify that it is a return of a call transfer.

As for every on-call service, blind transfer requires Direct Media to be disabled for the ongoing call. If Direct Media is enabled, a blind transfer can be executed by pressing the specific function key made available by the specific phone model.

A blind transfer is performed by dialing the configured on-call service code (by default #4).
KalliopePBX will play audio instructions and ask for the extension number of the addressee.
The transferer will then dial the desired extension number and press the # key or wait for default timeout (2 seconds).
In the meantime, the transferred party will hear the hold music configured in the Music on Hold page.
When the addressee answers, they will immediately begin conversation with the transferred party, and the blind transfer will be complete.

Configuration

The service can be enabled/disabled in the PBX -> On-call services page.

The blind transfer service code can be specified in the PBX -> On-call services page.

Estratto da "https://www.kalliope.com/wiki/index.php?title=AdminGuide:Service:Blind_Call_Transfer/en&oldid=17919"