Differenze tra le versioni di "AdminGuide:Service:UnconditionalForward/en"

Versione attuale delle 12:51, 20 set 2022

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Description

The unconditional forward service lets you divert a direct call to an extension to a different destination (local or external). This service can be used to divert calls to a colleague's number or any other selection from the numbering plan (including ring groups or queues, or you own mobile phone when you're away from your workstation).

N.B.: the service only applies to direct calls to the extension and not to calls originating from ring groups the extension belongs to or queues of which one or more accounts linked to the extension are members.

Every time a user activates the service, they must specify the number to which the call will be forwarded. KalliopePBX will forward the inbound call to this number. In case of failure, the failover action will be the one associated with the destination and not the original extension.

A call forwarded to an extension will show the original caller, while one forwarded to an external number will follow the outbound routing rules associated to the original extension, and the number displayed will be the one used by the extension when calling the public phone network.

Unconditional forwarding can be enabled/disabled in three ways:

From the phone: the service can be enabled by dialing the activation code (by default 811) followed by the number to which forwarding should be programmed. KalliopePBX will confirm the activation by playing the "Saved" audio file. If the user wishes to forward a call to an external number, the number must be preceded by the prefix for outbound calls. Similarly, the user can deactivate the service by dialing the deactivation code (by default 810). KalliopePBX will confirm the deactivation by playing the "Thank you" audio file. These codes can only be used on a device linked to the extension on which the service is to be enabled/disabled.
From KalliopeCTI Desktop (all modes): you can find the unconditional forward icon () under the number dialing box. Clicking the icon will enable the service, shown by the icon changing to . Clicking on the icon again will disable the service. Hovering the cursor on the icon will display the number to which calls will be forwarded.

From KalliopeCTI Mobile: tap the icon on the lower right, then the icon. When the service is enabled, the icon will change and show the number to which calls will be forwarded: . Tapping the icon again will disable the service.

When this service is enabled, the extension on which it is active will not receive the call; only the destination of the forward will ring. Other forwards associated to the extension will therefore not be applied.

Configuration

The unconditional forward service is always globally enabled.

Activation/deactivation codes are managed from the numbering plan.

Interoperability

When enabling/disabling this service through a phone, it can be useful to have a key (with Busy Lamp Field) that lets you check the state of the service.

For monitoring, KalliopePBX sends SIP NOTIFY messages to communicate changes of state. The phone must send a SIP SUBSCRIBE message to request this information.

This operation is normally executed by configuring a BLF-type function key. The object that needs to be monitored is ufwd<extension>.

Examples

On SNOM

Through the web GUI, you can configure function keys with:

Account: select the account from the drop-down (if only one account is configured on the phone, it will be the first in the list)

Type: BLF

value: ufwd<extension>

Or you can directly edit the configuration file or the template:

<fkey idx="%%id%%" context="%%line_id%%" label="" perm="">blf sip:ufwd<extension>@%%KPBX_IP_ADDRESS%%;user=phone</fkey>

where %%id%% is the ID of the key to configure and %%line_id%% is the ID of the corresponding account (1 if the account is the only one on the phone).

Example:

<fkey idx="0" context="1" label="Forward state 105" perm="">blf sip:ufwd105@192.168.23.112</fkey>

On YEALINK

Through the web GUI, you can configure DSS keys with:

Type BLF

Value: ufwd<extension>

Line: The line associated with the account (Line 1 if the account is the only one on the phone)

Or you can directly edit the configuration file or the template:

memorykey.%%id%%.line=%%line_id%%>

memorykey.%%id%%.value=ufwd<extension>

memorykey.%%id%%.type=16

where %%id%% is the ID of the key to configure

and %%line_id%% is the ID of the corresponding account (1 if the account is the only one on the phone)

Example:

memorykey.1.line = 1

memorykey.1.value = ufwd105

memorykey.1.type = 16

memorykey.1.pickup_value = %NULL%

memorykey.1.xml_phonebook = %NULL%

@@ Riga 1: / Riga 1: @@
 <languages />
+Return to [[AdminGuide:Service/en|AdminGuide:Service]]
 <div class="noutonum" style="float: right">__TOC__</div>
 [[en:AdminGuide:Service:UnconditionalCallForward]]
@@ Riga 6: / Riga 9: @@
 The unconditional forward service lets you divert a direct call to an extension to a different destination (local or external). This service can be used to divert calls to a colleague's number or any other selection from the numbering plan (including ring groups or queues, or you own mobile phone when you're away from your workstation).
-'''N.B.''': the service is only applied to direct calls to the extension and not to ring groups the extension belongs to or queues of which one or more accounts linked to the extension are members.
+'''N.B.''': the service only applies to direct calls to the extension and not to calls originating from ring groups the extension belongs to or queues of which one or more accounts linked to the extension are members.
 Every time a user activates the service, they must specify the number to which the call will be forwarded. KalliopePBX will forward the inbound call to this number. In case of failure, the failover action will be the one associated with the destination and not the original extension.
@@ Riga 12: / Riga 15: @@
 A call forwarded to an extension will show the original caller, while one forwarded to an external number will follow the outbound routing rules associated to the original extension, and the number displayed will be the one used by the extension when calling the public phone network.
-Operativamente l’attivazione/disattivazione del servizio Inoltro Incondizionato può essere effettuata in 3 modalità:
+Unconditional forwarding can be enabled/disabled in three ways:
-* '''Da telefono''': il servizio viene attivato digitando il codice di attivazione (default 811) seguito dal numero verso il quale si vuole programmare l’inoltro. Il KalliopePBX conferma l’attivazione del servizio riproducendo il file audio “Salvato”. Nel caso in cui si voglia trasferire la chiamata verso un numero esterno deve essere anteposto il prefisso per le chiamate in uscita. Analogamente la disattivazione avviene digitando il codice relativo (default 810). In questo caso il KalliopePBX conferma la disattivazione con il messaggio “Grazie”. Questi codici possono essere utilizzati esclusivamente da un dispositivo associato all’interno su cui deve essere effettuata l’attivazione / disattivazione.
+* '''From the phone''': the service can be enabled by dialing the activation code (by default 811) followed by the number to which forwarding should be programmed. KalliopePBX will confirm the activation by playing the "Saved" audio file. If the user wishes to forward a call to an external number, the number must be preceded by the prefix for outbound calls. Similarly, the user can deactivate the service by dialing the deactivation code (by default 810). KalliopePBX will confirm the deactivation by playing the "Thank you" audio file. These codes can only be used on a device linked to the extension on which the service is to be enabled/disabled.
-* '''Da KalliopeCTI Desktop (in tutte le modalità)''': sotto la casella di composizione del numero appare l’icona [[File:Inoltro disattivato.png]] che identifica il Servizio Inoltro Incondizionato. Cliccando sull’icona il servizio viene attivato e l’icona diventa [[File:Inoltro attivo.png]] . La disattivazione viene effettuata cliccando nuovamente sull’icona. Posizionando il puntatore del mouse sull’icona è anche possibile visualizzare il numero verso il quale è configurato l’inoltro.
+* '''From KalliopeCTI Desktop (all modes)''': you can find the unconditional forward icon ([[File:Inoltro disattivato.png]]) under the number dialing box. Clicking the icon will enable the service, shown by the icon changing to [[File:Inoltro attivo.png]]. Clicking on the icon again will disable the service. Hovering the cursor on the icon will display the number to which calls will be forwarded.
 [[File:Inoltro tooltip.png]]
-* '''Da KalliopeCTI Mobile''': l’attivazione viene effettuata cliccando sul simbolo della ruota dentata [[File:Mobile tools.png|30x30px]] nell’angolo in basso a destra e quindi cliccando sull’icona [[File:Mobile ufrwd off.png|30x30px]] che identifica il Servizio Inoltro Incondizionato. Quando il servizio è attivo l’icona si modifica e accanto all’icona compare il numero verso il quale è stato programmato l’inoltro. [[File:Mobile ufrwd on.png|87px]] Per disattivare il servizio è sufficiente cliccare nuovamente sull’icona.
+* '''From KalliopeCTI Mobile''': tap the [[File:Mobile tools.png|30x30px]] icon on the lower right, then the [[File:Mobile ufrwd off.png|30x30px]] icon. When the service is enabled, the icon will change and show the number to which calls will be forwarded: [[File:Mobile ufrwd on.png|87px]] . Tapping the icon again will disable the service.
-Quando è attivo il servizio l’interno sui è abilitato l’inoltro non riceve la chiamata ma squilla unicamente il destinatario della deviazione. Tutti gli inoltri associati all’interno non sono pertanto applicati.
+When this service is enabled, the extension on which it is active will not receive the call; only the destination of the forward will ring. Other forwards associated to the extension will therefore not be applied.
-== Configurazione ==
+== Configuration ==
-Il servizio Inoltro Incondizionato è sempre attivo a livello globale.
+The unconditional forward service is always globally enabled.
-L’abilitazione dei codici di attivazione / disattivazione da telefono e l’eventuale modifica sono gestiti nel [[AdminGuide:GUI:OperatingMenu:NumberingPlan|Piano di Numerazione]].
+Activation/deactivation codes are managed from the [[AdminGuide:Service:NumberingPlan/en|numbering plan]].
-== Interoperabilità con dispositivi di terze parti ==
+== Interoperability ==
-Quando l’attivazione / disattivazione del servizio viene effettuata da telefono può essere molto utile avere a disposizione un tasto (con campo lampade) che consenta di verificare lo stato del servizio.
+When enabling/disabling this service through a phone, it can be useful to have a key (with Busy Lamp Field) that lets you check the state of the service.
-Per quanto riguarda il monitoraggio, il KalliopePBX invia dei messaggi SIP NOTIFY per comunicare i cambi di stato del servizio. Il telefono dovrà inviare una SIP SUBSCRIBE per richiedere l’invio delle informazioni di stato.
+For monitoring, KalliopePBX sends SIP NOTIFY messages to communicate changes of state. The phone must send a SIP SUBSCRIBE message to request this information.
-Questa operazione è normalmente effettuata configurando un tasto funzione di tipo BLF. L’oggetto da monitorare è ufwd<interno>.
+This operation is normally executed by configuring a BLF-type function key. The object that needs to be monitored is ufwd<extension>.
-=== Esempi di configurazione ===
+=== Examples ===
-==== Su SNOM ====
+==== On SNOM ====
 [[File:Snom ufwd.png|miniatura]]
-* Operando tramite la web gui di configurazione configurare Function keys con
+*Through the web GUI, you can configure function keys with:
 <code>
-Account: ''selezionare dalla tendina l’account che stiamo utilizzando (se c’è un solo account configurato sul telefono è il primo della lista)''
+Account: ''select the account from the drop-down (if only one account is configured on the phone, it will be the first in the list)''
 Type: BLF
-value: ufwd<interno>
+value: ufwd<extension>
 </code>
-* Oppure modificando direttamente il file di configurazione o il template in questo modo:
+* Or you can directly edit the configuration file or the template:
 <code>
-<fkey idx="%%id%%" context="%%line_id%%" label="" perm="">blf sip:ufwd<interno>@%%KPBX_IP_ADDRESS%%;user=phone</fkey>
+<fkey idx="%%id%%" context="%%line_id%%" label="" perm="">blf sip:ufwd<extension>@%%KPBX_IP_ADDRESS%%;user=phone</fkey>
 </code>
-Dove  ''%%id%%''  è l’identificativo del tasto da configurare
+where ''%%id%%'' is the ID of the key to configure and ''%%line_id%%'' is the ID of the corresponding account (1 if the account is the only one on the phone).
-E  ''%%line_id%%''  è l’identificativo dell’account associato (il valore è 1 se sul telefono è presente un solo account)
-Esempio:
+Example:
-<code><fkey idx="0" context="1" label="Stato Inoltro 105" perm="">blf sip:ufwd105@192.168.23.112</fkey></code>
+<code><fkey idx="0" context="1" label="Forward state 105" perm="">blf sip:ufwd105@192.168.23.112</fkey></code>
-==== Su YEALINK ====
+==== On YEALINK ====
 [[File:Yealink screenshot.png|miniatura]]
-* Operando tramite la web gui di configurazione configurare DSS Key con
+* Through the web GUI, you can configure DSS keys with:
 <code>
 Type BLF
-Value: ufwd<interno>
+Value: ufwd<extension>
-Line: La linea associata all’account che stiamo utilizzando (Line 1 se sul telefono è presente un solo account)
+Line: The line associated with the account (Line 1 if the account is the only one on the phone)
 </code>
-* Oppure modificando direttamente il file di configurazione o il template in questo modo:
+* Or you can directly edit the configuration file or the template:
 <code>
 memorykey.%%id%%.line=%%line_id%%>
-memorykey.%%id%%.value=ufwd<interno>
+memorykey.%%id%%.value=ufwd<extension>
 memorykey.%%id%%.type=16
@@ Riga 81: / Riga 84: @@
 </code>
-Dove ''%%id%%'' è l’identificativo del tasto da configurare
+where ''%%id%%'' is the ID of the key to configure
-e ''%%line_id%%'' è l’identificativo dell’account associato il valore è 1 se sul telefono è presente un solo account)
+and ''%%line_id%%'' is the ID of the corresponding account (1 if the account is the only one on the phone)
-Esempio:
+Example:
 <code>