Differenze tra le versioni di "AdminGuide:Service:RingGroups/en"

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==Description==
The Call Group service is a call reception service that offers the caller an ordered sequence of extension priorities. The call will be distributed to one or more extensions in parallel.
The call group is a grouping of extensions, distributed on different priorities with simultaneous ringing, which identifies the departments of an office.


==Configuration==
[[File:Menu, code.png|destra|300px]]
[[File:Schema gruppi.png|miniatura]]
[[File:Schema gruppi.png|miniatura]]
===Description===
We can click on "PBX > Queues and callgroups".<br>
This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.
If we click on "Call groups list" we find the list of already configured groups.
 
To move on to the configuration, we click on "Add new callgroup".
For each inbound call, this service can sequentially consult multiple ring groups (in order of priority). The length of time a call is allowed to ring is configurable for each group.
[[File:Aggiungi nuovo gruppo chiamata.png|centro|270px]]
 
The configuration includes the following fields:
During the search for an available extension, the caller will hear either the ringing tone, or a customizable class of hold music (see Music on Hold).
 
After all groups have been consulted, it is possible to specify a failover action (e.g. send the call to [[AdminGuide:Service:Voicemail/en|voicemail]]).
 
You can also assign to each group an identifier that will be shown before the calling number on the phone display so that the user can tell between a direct call and a group call.


Each group can also be associated to a [[AdminGuide:GUI:OperatingMenu:Checktime/en|time check]] (as well as one or more switches if necessary) in order to establish on/off hours for the group.
* '''Abilitato''': checkbox per abilitare o meno il gruppo
* '''Nome''': inserire il nome che si preferisce
* '''Prefisso aggiunto al CLID''': prefisso che viene aggiunto all’identificativo del chiamante (CLID) e consente di indicare sul display del terminale telefonico il codice personalizzabile di provenienza di quel determinato gruppo di chiamata (es. “ASS” per “Assistenza”)  
* '''Controllo orario''': è possibile definire per ciascun gruppo di chiamata un proprio controllo orario per differenziare i comportamenti a seconda dei giorni, mesi ecc.
* '''Classe di musica d’attesa''': si può scegliere se presentare al chiamante il tono di squillo o una delle classi di musica d’attesa configurate sulla centrale
* '''Trabocco''': al termine della consultazione di tutti i gruppi di priorità è possibile definire un’azione di trabocco, quindi in caso di assenza di risposta di qualsiasi interno appartenente a questo gruppo, è possibile eseguire uno dei file audio che avremo impostato e successivamente effettuare una delle azioni riportate nel menù a tendina


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In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en|time check]].
In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en|time check]].
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'''N.B.:'''
* Failover actions for individual extensions will NOT be executed.
* Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded.
* Activation call forward on one of the terminals of an extension will cause the call to be forwarded.
* The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group.


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===Configuration===
===Configuration===
The service can be enabled/disabled in the PBX -> [[AdminGuide:GUI:OperatingMenu:ACD&RingGroups/en|ACD and ring groups]] -> [[AdminGuide:GUI:OperatingMenu:RingGroups/en|Ring groups]] page.
The service can be enabled/disabled in the PBX -> [[AdminGuide:GUI:OperatingMenu:ACD&RingGroups/en|ACD and ring groups]] -> [[AdminGuide:GUI:OperatingMenu:RingGroups/en|Ring groups]] page.
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[[File:Ring groups1.png|centro|950x95px]]
[[File:Ring groups1.png|centro|950x95px]]
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* specify a numbering range in in the VoIP domain or gateway with the ring group as a destination.
* specify a numbering range in in the VoIP domain or gateway with the ring group as a destination.
   
   
[[File:Ring group2.png|centro|1000x100px]]
[[File:Ring group2.png|centro|1000x100px]]
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Return to [[AdminGuide:Service/en|AdminGuide:Service]]
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'''N.B.:'''
* Failover actions for individual extensions will NOT be executed.
* Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded.
* Activation call forward on one of the terminals of an extension will cause the call to be forwarded.
* The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group.
</div>

Versione delle 09:07, 23 mar 2022

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Torna a AdminGuide:Service

Description

The Call Group service is a call reception service that offers the caller an ordered sequence of extension priorities. The call will be distributed to one or more extensions in parallel. The call group is a grouping of extensions, distributed on different priorities with simultaneous ringing, which identifies the departments of an office.

Configuration

Menu, code.png
Schema gruppi.png

We can click on "PBX > Queues and callgroups".
If we click on "Call groups list" we find the list of already configured groups. To move on to the configuration, we click on "Add new callgroup".

Aggiungi nuovo gruppo chiamata.png

The configuration includes the following fields:

  • Abilitato: checkbox per abilitare o meno il gruppo
  • Nome: inserire il nome che si preferisce
  • Prefisso aggiunto al CLID: prefisso che viene aggiunto all’identificativo del chiamante (CLID) e consente di indicare sul display del terminale telefonico il codice personalizzabile di provenienza di quel determinato gruppo di chiamata (es. “ASS” per “Assistenza”)
  • Controllo orario: è possibile definire per ciascun gruppo di chiamata un proprio controllo orario per differenziare i comportamenti a seconda dei giorni, mesi ecc.
  • Classe di musica d’attesa: si può scegliere se presentare al chiamante il tono di squillo o una delle classi di musica d’attesa configurate sulla centrale
  • Trabocco: al termine della consultazione di tutti i gruppi di priorità è possibile definire un’azione di trabocco, quindi in caso di assenza di risposta di qualsiasi interno appartenente a questo gruppo, è possibile eseguire uno dei file audio che avremo impostato e successivamente effettuare una delle azioni riportate nel menù a tendina

In this case, when the grouppd is closed the failover action will be the one associated with the time check.


Configuration

The service can be enabled/disabled in the PBX -> ACD and ring groups -> Ring groups page.

An inbound call can be forwarded to the ring group in two ways:

  • specify a custom selection associated to the ring group in the numbering plan;
Ring groups1.png


  • specify a numbering range in in the VoIP domain or gateway with the ring group as a destination.
Ring group2.png

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N.B.:

  • Failover actions for individual extensions will NOT be executed.
  • Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded.
  • Activation call forward on one of the terminals of an extension will cause the call to be forwarded.
  • The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group.
Estratto da "https://www.kalliope.com/wiki/index.php?title=AdminGuide:Service:RingGroups/en&oldid=15411"