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Riga 10: Riga 10:
* Send CDR (available with firmware version 4.7.0 of later)
* Send CDR (available with firmware version 4.7.0 of later)


[[File:Lista_attivita_pianificate.png|800px]]
[[File:Schedule Tasks List.JPG|800px]]


=== Defining a new scheduled task ===
=== Defining a new scheduled task ===
Riga 16: Riga 16:


To add a new scheduled task click on "Schedule new task"  
To add a new scheduled task click on "Schedule new task"  
[[File:Nuova_attivita_call_center.png|230px]]
[[File:SendCallMini.JPG|230px]]
in the top left after selecting the type of task from the drop-down menu.
in the top left after selecting the type of task from the drop-down menu.


=== How to create a new scheduled "send Call Center CDR" task ===
=== How to create a new scheduled "send Call Center CDR" task ===
'''N.B.: This ype of scheduled task requires a Call Center license to be present on the PBX.'''
'''N.B.: This type of scheduled task requires a Call Center license to be present on the PBX.'''


Select "Send Call Center CDR" from the drop-down menu and click on "New scheduled task". A form, pictured below, will appear.
Select "Send Call Center CDR" from the drop-down menu and click on "New scheduled task". A form, pictured below, will appear.


[[File:Attivita_pianificata_invio_cdr_call_center.png|800px]]
[[File:New Send Call Center CDR Scheduled Task.JPG|800px]]


The following table lists the parameters that need to be configured:
The following table lists the parameters that need to be configured:
Riga 40: Riga 40:
| Enabled|| Enable or disable the scheduled task. Disabled tasks will only be carried out manually. || Yes / No
| Enabled|| Enable or disable the scheduled task. Disabled tasks will only be carried out manually. || Yes / No
|-
|-
| Type of schedule|| Select how often the ask will be carried out || Daily / Weekly / Monthly
| Type of schedule|| Select how often the task will be carried out. || Daily / Weekly / Monthly
|-
|-
| Scheduled time|| Select the time at which the task will be carried out and and the result sent via email to the configured addresses. || Hours and minutes
| Scheduled time|| Select the time at which the task will be carried out and and the result sent via email to the configured addresses. || Hours and minutes
|-
|-
| Day of the week|| Only available if the schedule is set to ''"Weekly"''. Lets you set the day of the week on which the task will be carried out (at the time selected above) and the reult sent via email to the configured addresses. ||  Day of the week
| Day of the week|| Only available if the schedule is set to ''"Weekly"''. Lets you set the day of the week on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. ||  Day of the week
|-
|-
| Day of the mnth|| Only available if the schedule is set to ''"Monthly"''. Lets you set the day of the month on which the task will be carried out (at the time selected above) and the reult sent via email to the configured addresses. ||  Date
| Day of the month|| Only available if the schedule is set to ''"Monthly"''. Lets you set the day of the month on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. ||  Date
|-
|-
!colspan="3"| <div style = 'text-align: left> '''''Impostazioni dell'Invio CDR Call Center'''''
!colspan="3"| <div style = 'text-align: left> '''''Settings for sending the Call Center CDR'''''
|-
|-
| Time span|| Select the time span based on which you wish to export the Call Center CDR.|| Current day / Previous day / Current week / Previous week / Current month / Previous month
| Time span|| Select the time span based on which you wish to export the Call Center CDR.|| Current day / Previous day / Current week / Previous week / Current month / Previous month
Riga 69: Riga 69:
Select "Send CDR" from the drop-down menu and click on "New scheduled task". A form, pictured below, will appear.
Select "Send CDR" from the drop-down menu and click on "New scheduled task". A form, pictured below, will appear.


[[File:Attivita_pianificata_invio_cdr_call_center.png|800px]]
[[File:New Send CDR Scheduled Task.JPG|800px]]


The following table lists the parameters that need to be configured:
The following table lists the parameters that need to be configured:
Riga 75: Riga 75:
{| class="wikitable"
{| class="wikitable"
|-
|-
!colspan="3"| <div style = 'text-align: left> '''''Impostazioni generali'''''
!colspan="3"| <div style = 'text-align: left> '''''General settings'''''
|-
|-
! Parametro !! Descrizione !! Valore
! Parameter !! Description !! Value
|-
|-
|colspan="3"| <div style = 'text-align: center; color: transparent> -
|colspan="3"| <div style = 'text-align: center; color: transparent> -
|-
|-
| Nome|| Il nome da assegnare all’attività pianificata. Il nome inserito comparirà nell’oggetto e corpo delle mail inviate al termine dell’esecuzione dell’attività  || Alfa-numerico
| Name|| The name assigned to the scheduled task. This name will appear in the subject line and the body of the emails sent upon completion. || Alpha-numeric
|-
|-
| Abilitato|| Abilitare o disabilitare l'esecuzione dell'attività pianificata. Le attività pianificate disabilitate possono essere eseguite solo manualmente || Si / No
| Enabled|| Enable or disable the scheduled task. Disabled tasks will only be carried out manually. || Yes / No
|-
|-
| Tipo di pianificazione|| Selezionare il periodo di esecuzione automatica dell'attività pianificata || Giornaliera / Settimanale / Mensile
| Type of schedule|| Select how often the task will be carried out. || Daily / Weekly / Monthly
|-
|-
| Orario di pianificazione|| Permette di indicare l'orario in cui ogni giorno l'attività pianificata sarà eseguita ed il risultato inviato via email ai destinatari impostati|| ora e minuti
| Scheduled time|| Select the time at which the task will be carried out and and the result sent via email to the configured addresses. || Hours and minutes
|-
|-
| Giorno della settimana|| Disponibile solo nel caso in cui il tipo di pianificazione sia ''"Settimanale"''. Permette di indicare il giorno della settimana nel quale l'attività pianificata sarà eseguita (all'ora impostata) ed il risultato inviato via email ai destinatari impostati || Giorno della settimana
| Day of the week|| Only available if the schedule is set to ''"Weekly"''. Lets you set the day of the week on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. || Day of the week
|-
|-
| Giorno del mese|| Disponibile solo nel caso in cui il tipo di pianificazione sia ''"Mensile"''. Permette di indicare il giorno del mese nel quale l'attività pianificata sarà eseguita (all'ora impostata) ed il risultato inviato via email ai destinatari impostati || Data
| Day of the month|| Only available if the schedule is set to ''"Monthly"''. Lets you set the day of the month on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. || Date
|-
|-
!colspan="3"| <div style = 'text-align: left> '''''Impostazioni dell'Invio CDR'''''
!colspan="3"| <div style = 'text-align: left> '''''Settings for sending the CDR'''''
|-
|-
| Intervallo|| Selezionare l'intervallo di tempo sulla base del quale si desidera esportare il CDR|| Giorno corrente / Giorno precedente / Settimana corrente / Settimana precedente / Mese corrente / Mese precedente
| Time span|| Select the time span based on which you wish to export the CDR.|| Current day / Previous day / Current week / Previous week / Current month / Previous month
|-
|-
| Formato del file || Selezionare il formato del file nel quale il CDR deve essere esportato || XLSX / XLSX (dettagliato) / CSV / CSV (dettagliato) / JSON / XML
| File format || Select the format of the exported CDR. || XLSX / XLSX (detailed) / CSV / CSV (detailed) / JSON / XML
|-
|-
| Comprimi se la dimensione supera questo valore in MB (0 = comprimi sempre) || Indicare una dimensione massima accettabile (in MB) del file generato dal processo di esportazione CDR, superata la quale il file verrà compresso in formato zip prima di allegarlo alla email. Se si indica il valore 0 il file viene compresso sempre, indipendentemente dalla sua dimensione. || Numerico
| Compress if file size exceeds this value in MB (0 = always compress) || Indicate a maximum acceptable file size (in MB); if the file exceeds this, it will be compressed to zip format before being sent as an attachment. If this value is set to 0, the report will always be compressed regardless of its size. || Numeric
|-
|-
| Destinatari || È possibile specificare un numero arbitrario di destinatari ai quali inviare il CDR esportato, deve però essere sempre presente almeno un destinatario || Alfanumerico
| Recipients || In conjunction with or as an alternative to notifying the supervisors, you can specify an arbitrary number of recipients to which the exported Call Center CDR will be sent. || Alphanumeric
|}
|}


=== Esecuzione manuale delle attività pianificate ===
=== Carrying out tasks manually ===
Tra le azioni disponibili per le attività pianificate definiti c'è la possibilità di eseguirle su richiesta senza dover attendere la pianificazione impostata. Per avviare l'attività in background basta fare click sul pulsante con il simbolo
Among the available actions for scheduled tasks there is the option to carry them out on demand without waiting for the set schedule. To start the task in the background you can click on the [[File:Play.png]] icon.  
[[File:Play.png]].  


Al termine della richiesta si viene avvisati con un messaggio che la generazione del report è stata avviata.
At the end of the request, a message will notify you that task has started.


[[File:Attivita_pianificata_avviata.png|300px]]
[[File:Attivita_pianificata_avviata.png|300px]]

Versione attuale delle 16:49, 2 mar 2022

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Scheduled task management

With this service (introduced in version 4.5.8) you can schedule tasks to be automatically carried out by KalliopePBX following a user-defined planning policy.

The types of tasks that can be scheduled are:

  • Send Call Center CDR
  • Send CDR (available with firmware version 4.7.0 of later)

Schedule Tasks List.JPG

Defining a new scheduled task

You can set scheduled tasks on the Operating menu -> Monitoring -> Scheduled tasks page.

To add a new scheduled task click on "Schedule new task" SendCallMini.JPG in the top left after selecting the type of task from the drop-down menu.

How to create a new scheduled "send Call Center CDR" task

N.B.: This type of scheduled task requires a Call Center license to be present on the PBX.

Select "Send Call Center CDR" from the drop-down menu and click on "New scheduled task". A form, pictured below, will appear.

New Send Call Center CDR Scheduled Task.JPG

The following table lists the parameters that need to be configured:

General settings
Parameter Description Value
-
Name The name assigned to the scheduled task. This name will appear in the subject line and the body of the emails sent upon completion. Alpha-numeric
Enabled Enable or disable the scheduled task. Disabled tasks will only be carried out manually. Yes / No
Type of schedule Select how often the task will be carried out. Daily / Weekly / Monthly
Scheduled time Select the time at which the task will be carried out and and the result sent via email to the configured addresses. Hours and minutes
Day of the week Only available if the schedule is set to "Weekly". Lets you set the day of the week on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. Day of the week
Day of the month Only available if the schedule is set to "Monthly". Lets you set the day of the month on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. Date
Settings for sending the Call Center CDR
Time span Select the time span based on which you wish to export the Call Center CDR. Current day / Previous day / Current week / Previous week / Current month / Previous month
File format Select the format of the exported Call Center CDR. XLSX / XLSX (detailed) / CSV / CSV (detailed) / JSON / XML
Export operator events If selected, this will add all operator events to the exported Call Center CDR. This setting can only be enabled if a "detailed" file type has been selected. Yes / No
Compress if file size exceeds this value in MB (0 = always compress) Indicate a maximum acceptable file size (in MB); if the file exceeds this, it will be compressed to zip format before being sent as an attachment. If this value is set to 0, the report will always be compressed regardless of its size. Numeric
Notify all supervisors Select whether or not the exported Call Center CDR will be sent via email to all users with a supervisor role who have a configured email address. Yes / No
Recipients In conjunction with or as an alternative to notifying the supervisors, you can specify an arbitrary number of recipients to which the exported Call Center CDR will be sent. Alphanumeric

N.B.: Either one or more recipients must be set or notifications to supervisors must be enabled, otherwise the form will display an error message and the scheduled task settings will not be saved.

How to create a new scheduled "send CDR" task

Select "Send CDR" from the drop-down menu and click on "New scheduled task". A form, pictured below, will appear.

New Send CDR Scheduled Task.JPG

The following table lists the parameters that need to be configured:

General settings
Parameter Description Value
-
Name The name assigned to the scheduled task. This name will appear in the subject line and the body of the emails sent upon completion. Alpha-numeric
Enabled Enable or disable the scheduled task. Disabled tasks will only be carried out manually. Yes / No
Type of schedule Select how often the task will be carried out. Daily / Weekly / Monthly
Scheduled time Select the time at which the task will be carried out and and the result sent via email to the configured addresses. Hours and minutes
Day of the week Only available if the schedule is set to "Weekly". Lets you set the day of the week on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. Day of the week
Day of the month Only available if the schedule is set to "Monthly". Lets you set the day of the month on which the task will be carried out (at the time selected above) and the result sent via email to the configured addresses. Date
Settings for sending the CDR
Time span Select the time span based on which you wish to export the CDR. Current day / Previous day / Current week / Previous week / Current month / Previous month
File format Select the format of the exported CDR. XLSX / XLSX (detailed) / CSV / CSV (detailed) / JSON / XML
Compress if file size exceeds this value in MB (0 = always compress) Indicate a maximum acceptable file size (in MB); if the file exceeds this, it will be compressed to zip format before being sent as an attachment. If this value is set to 0, the report will always be compressed regardless of its size. Numeric
Recipients In conjunction with or as an alternative to notifying the supervisors, you can specify an arbitrary number of recipients to which the exported Call Center CDR will be sent. Alphanumeric

Carrying out tasks manually

Among the available actions for scheduled tasks there is the option to carry them out on demand without waiting for the set schedule. To start the task in the background you can click on the Play.png icon.

At the end of the request, a message will notify you that task has started.

Attivita pianificata avviata.png

Estratto da "https://www.kalliope.com/wiki/index.php?title=AdminGuide:Service:ScheduledTasks/en&oldid=14860"