AdminGuide:Service:IVR/en

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Description

IVR (Interactive Voice Response) manages inbound calls and routes them to a certain service depending on the selection made by the user.

After listening to the response, the caller can dial a code corresponding the to service they require. You can select the executed action, such as playing an audio file and forwarding the call to the code. You can also allow the caller to dial the code so that they can select the number without having to listen to the list of selection.

If the user does not make a selection after a configured time, the associated action will be executed.

You can also associate a code to another IVR menu: after making the selection, the caller will be forwarded to another list.

This multi-level structure can be explicitly viewed in Tree View.

The service can be configured in the IVR menu page.