Differenze tra le versioni di "AdminGuide:Service:IVR/en"
(Creata pagina con "IVR (Interactive Voice Response) manages inbound calls and routes them to a certain service depending on the selection dialed by the user.") |
(Creata pagina con "After listening to the response, the caller can dial a selection corresponding the to service they require. You can select the executed action, such as playing an audio file a...") |
||
| Riga 7: | Riga 7: | ||
After listening to the response, the caller can dial a selection corresponding the to service they require. You can select the executed action, such as playing an audio file and forwarding the call to the selection. You can also allow the caller to dial the selection number so that they can select the number without having to listen to the list of selections. | |||
Versione delle 09:40, 26 feb 2019
Return to AdminGuide:Service
Description
IVR (Interactive Voice Response) manages inbound calls and routes them to a certain service depending on the selection dialed by the user.
After listening to the response, the caller can dial a selection corresponding the to service they require. You can select the executed action, such as playing an audio file and forwarding the call to the selection. You can also allow the caller to dial the selection number so that they can select the number without having to listen to the list of selections.
Se non avviene nessuna selezione da parte dell’utente dopo il timeout, viene eseguita l’azione associata.
Possiamo anche associare ad una selezione un altro Menù IVR: a seguito della digitazione si viene inoltrati ad un nuovo elenco.
Questa organizzazione multilivello è visibile dall’utente in modo esplicito tramite la Vista ad Albero.
Per la configurazione del servizio è possibile consultare la pagina relativa ai paramentri del Menu IVR.