Kalliope Call Center/en - Cronologia

FuzzyBot: FuzzyBot ha spostato la pagina Kalliope Supervisor Panel/en a Kalliope Call Center/en senza lasciare redirect: Parte della pagina traducibile "Kalliope Supervisor Panel"

2022-02-02T10:47:30Z

FuzzyBot ha spostato la pagina Kalliope Supervisor Panel/en a Kalliope Call Center/en senza lasciare redirect: Parte della pagina traducibile "Kalliope Supervisor Panel"

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(Nessuna differenza)

Troccoli il 16:50, 28 gen 2022

2022-01-28T16:50:21Z

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	*Average conversation time (in the selected range): varies depending on the range of time selected in the drop-down menu;		*Average conversation time (in the selected range): varies depending on the range of time selected in the drop-down menu;

			====Operator panel====
	[[File:Pannello operatore.png\|miniatura\|destra\|Operator panel]]		[[File:Pannello operatore.png\|miniatura\|destra\|Operator panel]]
	The first column shows the registered operators on the PBX, the second the corresponding BLF state, and the remaining ones correspond to each queue, as with the statistics panel.		The first column shows the registered operators on the PBX, the second the corresponding BLF state, and the remaining ones correspond to each queue, as with the statistics panel.

Silvia il 14:50, 18 mag 2018

2018-05-18T14:50:37Z

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	The logo bar displays the following information:		The time and logo bar displays the following information:
	*The KalliopeCCenter logo or the custom logo uploaded by the user		*The KalliopeCCenter logo or the custom logo uploaded by the user
	*Date and time		*Date and time

Silvia il 14:49, 18 mag 2018

2018-05-18T14:49:10Z

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	The three sections are detailed below.		The three sections are detailed below.

	====~~Logo~~ bar====		====Time and logo bar====
	As explained above, this section can be partly customized by changing the logo from the Settings page.		As explained above, this section can be partly customized by changing the logo from the Settings page.
	[[File:Barra del logo e ora.png\|centro\|700x45px]]		[[File:Barra del logo e ora.png\|centro\|700x45px]]

Silvia il 14:42, 18 mag 2018

2018-05-18T14:42:19Z

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	====Logo bar====		====Logo bar====
	As ~~previously~~ explained, this section can be partly customized by changing the logo from the Settings page.		As explained above, this section can be partly customized by changing the logo from the Settings page.
	[[File:Barra del logo e ora.png\|centro\|700x45px]]		[[File:Barra del logo e ora.png\|centro\|700x45px]]

Silvia il 13:49, 16 mar 2018

2018-03-16T13:49:53Z

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	Kalliope Call Center is an optional KalliopePBX module that adds advanced features specially designed for call centers.		Kalliope Call Center is an optional KalliopePBX module that adds advanced features specially designed for call centers.

	The main features included in Kalliope Call Center are		The main features included in Kalliope Call Center are:
	*Kalliope Supervisor Panel		*Kalliope Supervisor Panel
	*Call Center CDR		*Call Center CDR

Silvia il 13:23, 16 mar 2018

2018-03-16T13:23:12Z

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	*Date and time		*Date and time
	*The total number of calls in every queue		*The total number of calls in every queue
	*Time range selection: from the drop-down menu you can choose the ~~interval of~~ time for which to display aggregated data in the section below		*Time range selection: from the drop-down menu you can choose the time range for which to display aggregated data in the section below

	====Statistics panel====		====Statistics panel====

Silvia il 13:22, 16 mar 2018

2018-03-16T13:22:35Z

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	Each cell also displays the following information:		Each cell also displays the following information:
	*The number of answered calls in the selected ~~interval of~~ time, on the top right;		*The number of answered calls in the selected time range, on the top right;
	*Whether the operator is static or dynamic on that queue (in the latter case, a "D" will be displayed next to the number of answered calls);		*Whether the operator is static or dynamic on that queue (in the latter case, a "D" will be displayed next to the number of answered calls);
	*Time operating on the queue: the amount of time since the status was last changed from active to pause or vice versa;		*Time operating on the queue: the amount of time since the status was last changed from active to pause or vice versa;

Silvia il 13:22, 16 mar 2018

2018-03-16T13:22:04Z

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	*Users in the queue: dynamically updates when a user enters or exits the queue		*Users in the queue: dynamically updates when a user enters or exits the queue
	*Oldest call in the queue: the time, in seconds, that the oldest call has been in the queue;		*Oldest call in the queue: the time, in seconds, that the oldest call has been in the queue;
	*Average waiting time: always refers to the last hour regardless of the selected ~~interval of~~ time and updates every 5 minutes by automatically downloading and analyzing the month's CDR;		*Average waiting time: always refers to the last hour regardless of the selected time range and updates every 5 minutes by automatically downloading and analyzing the month's CDR;
	*Active operators: reports the state of the operators in real-time; the first number is the number of active registered operators (green BLF), the second the number of busy registered operators (red BLF), the third the number of paused registered operators (orange BLF), and the fourth the number of operators whose state is unavailable (gray BLF);		*Active operators: reports the state of the operators in real-time; the first number is the number of active registered operators (green BLF), the second the number of busy registered operators (red BLF), the third the number of paused registered operators (orange BLF), and the fourth the number of operators whose state is unavailable (gray BLF);
	*Missed calls (in the selected ~~interval~~): varies depending on the ~~interval of~~ time selected in the drop-down menu;		*Missed calls (in the selected range): varies depending on the time range selected in the drop-down menu;
	*Answered calls (in the selected ~~interval~~): varies depending on the ~~interval~~ of time selected in the drop-down menu;		*Answered calls (in the selected range): varies depending on the range of time selected in the drop-down menu;
	*Average waiting time (in the selected ~~interval~~): varies depending on the ~~interval~~ of time selected in the drop-down menu;		*Average waiting time (in the selected range): varies depending on the range of time selected in the drop-down menu;
	*Average conversation time (in the selected ~~interval~~): varies depending on the ~~interval~~ of time selected in the drop-down menu;		*Average conversation time (in the selected range): varies depending on the range of time selected in the drop-down menu;

	[[File:Pannello operatore.png\|miniatura\|destra\|Operator panel]]		[[File:Pannello operatore.png\|miniatura\|destra\|Operator panel]]

Silvia il 13:21, 16 mar 2018

2018-03-16T13:21:06Z

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	*Date and time		*Date and time
	*The total number of calls in every queue		*The total number of calls in every queue
	*~~Interval of time~~ selection: from the drop-down menu you can choose the interval of time for which to display aggregated data in the section below		*Time range selection: from the drop-down menu you can choose the interval of time for which to display aggregated data in the section below

	====Statistics panel====		====Statistics panel====