KalliopeCTI/en - Cronologia

Troccoli il 10:32, 5 set 2022

2022-09-05T10:32:31Z

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	<big>'''N.B.''': The KalliopeCTI 4 version 4.5.23 manual for the client installation and configuration is available [http://www.kalliopepbx.com/it/download/manualistica?download=90:kalliopecti-4-manuale-utente here].		<big>'''N.B.''': The KalliopeCTI 4 version 4.5.23 manual for the client installation and configuration is available [http://www.kalliopepbx.com/it/download/manualistica?download=90:kalliopecti-4-manuale-utente here].

	~~<div class="mw-translate-fuzzy">~~
	To download the client for your operating system, visit www.kalliope.com, menu Support --> Downloads and then Applications </big>		To download the client for your operating system, visit www.kalliope.com, menu Support --> Downloads and then Applications </big>
	~~</div>~~

	==Introduction==		==Introduction==
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	Unlike KCTI 4 Free, KCTI 4 Pro and Phone require a specific license to be activated on KalliopePBX V4 for each workstation. The KCTI 4 Phone license also includes KCTI 4 Pro. The user can choose their desired mode from the configuration page.		Unlike KCTI 4 Free, KCTI 4 Pro and Phone require a specific license to be activated on KalliopePBX V4 for each workstation. The KCTI 4 Phone license also includes KCTI 4 Pro. The user can choose their desired mode from the configuration page.

	~~<div class="mw-translate-fuzzy">~~		For instructions on how to activate the KCTI 4 Pro or KCTI 4 Phone licenses, see the [[AdminGuide:BasicConcepts:Licenses/en\|licenses]] page.
	For instructions on how to activate the KCTI 4 Pro or KCTI 4 Phone licenses, see the [[AdminGuide:BasicConcepts:Licenses/en\|licenses]] page.
	~~</div>~~

	'''System requirements''':		'''System requirements''':

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2022-04-21T10:18:31Z

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	Unlike KCTI 4 Free, KCTI 4 Pro and Phone require a specific license to be activated on KalliopePBX V4 for each workstation. The KCTI 4 Phone license also includes KCTI 4 Pro. The user can choose their desired mode from the configuration page.		Unlike KCTI 4 Free, KCTI 4 Pro and Phone require a specific license to be activated on KalliopePBX V4 for each workstation. The KCTI 4 Phone license also includes KCTI 4 Pro. The user can choose their desired mode from the configuration page.

	For instructions on how to activate the KCTI 4 Pro or KCTI 4 Phone licenses, see the [[AdminGuide:~~GUI:OperatingMenu~~:Licenses/en\|licenses]] page.		<div class="mw-translate-fuzzy">
			For instructions on how to activate the KCTI 4 Pro or KCTI 4 Phone licenses, see the [[AdminGuide:BasicConcepts:Licenses/en\|licenses]] page.
			</div>

	'''System requirements''':		'''System requirements''':

Troccoli il 15:40, 7 apr 2022

2022-04-07T15:40:51Z

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	==Introduction==		==Introduction==
	KalliopeCTI 4 (or KCTI 4) is an accessory application of the KalliopePBX V4 VoIP ~~PBX~~ that helps you use its services and access information.		KalliopeCTI 4 (or KCTI 4) is an accessory application of the KalliopePBX V4 VoIP that helps you use its services and access information.

	KCTI 4 (available in Free, Pro, and Phone modes) is a cross-platform application on Windows, Mac OS X, and Ubuntu. A KCTI 4 Pro or Phone license includes a license for the KCTI Mobile app for Android and iOS.		KCTI 4 (available in Free, Pro, and Phone modes) is a cross-platform application on Windows, Mac OS X, and Ubuntu. A KCTI 4 Pro or Phone license includes a license for the KCTI Mobile app for Android and iOS.

Troccoli il 14:04, 28 mar 2022

2022-03-28T14:04:03Z

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	<big>'''N.B.''': The KalliopeCTI 4 version 4.5.23 manual for the client installation and configuration is available [http://www.kalliopepbx.com/it/download/manualistica?download=90:kalliopecti-4-manuale-utente here].		<big>'''N.B.''': The KalliopeCTI 4 version 4.5.23 manual for the client installation and configuration is available [http://www.kalliopepbx.com/it/download/manualistica?download=90:kalliopecti-4-manuale-utente here].

	To download the client for your operating system, visit www.~~kalliopbx~~.com ~~and go to section Download~~ --> Applications</big>		<div class="mw-translate-fuzzy">
			To download the client for your operating system, visit www.kalliope.com, menu Support --> Downloads and then Applications </big>
			</div>

	==Introduction==		==Introduction==

Troccoli il 15:52, 15 feb 2022

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	\|-		\|-
	\| <code>excludedOutlookFolders</code>		\| <code>excludedOutlookFolders</code>
	\| <code>~~Cartelle pubbliche;~~Public folders;Cache;Lync;Skype</code>		\| <code>Public folders;Cache;Lync;Skype</code>
	\| list of strings contained in the Outlook folders to be excluded. Including the relative subfolders from contacts imports. As a separetor you can use <code>;</code>		\| list of strings contained in the Outlook folders to be excluded. Including the relative subfolders from contacts imports. As a separetor you can use <code>;</code>
	\| 4.5.18		\| 4.5.18
	\|-		\|-
	\| <code>queueNames</code>		\| <code>queueNames</code>
	\| <code>~~Coda1~~;~~Coda2~~</code>		\| <code>Queue1;Queue2</code>
	\| list of the queue names to be displayed in the Supervisor panel. As a sepaetor you can use <code>;</code>		\| list of the queue names to be displayed in the Supervisor panel. As a sepaetor you can use <code>;</code>
	\| 4.5.15		\| 4.5.15

Troccoli: Creata pagina con "{|class="wikitable" ! Parameter ! Example Value ! Description ! Starting from (version KCTI Desktop) |- | `echoCanceller` | `on` | to enable (on 2022-02-15T15:46:43Z Creata pagina con "{|class="wikitable" ! Parameter ! Example Value ! Description ! Starting from (version KCTI Desktop) |- | <code>echoCanceller</code> | <code>on</code> | to enable (<code>on</c..." ← Versione meno recente Versione delle 15:46, 15 feb 2022 Riga 115: Riga 115: {|class="wikitable" {|class="wikitable" ! Parametro ! Parameter ! Valore di esempio ! Example Value ! Descrizione ! Description ! A partire da (versione KCTI Desktop) ! Starting from (version KCTI Desktop) |- |- | <code>echoCanceller</code> | <code>echoCanceller</code> | <code>on</code> | <code>on</code> | per abilitare (<code>on</code>) o meno (<code>off</code>) l'echo cancel. Default: <code>on</code> | to enable (<code>on</code>) or disable (<code>off</code>) the echo cancel. Default: <code>on</code> | 4.5.23 | 4.5.23 |- |- | <code>echoCancellerLmsFilter</code> | <code>echoCancellerLmsFilter</code> | <code>off</code> | <code>off</code> | Per abilitare (<code>on</code>) o meno (<code>off</code>) il filtro LMS sull'echo cancel. Default: <code>off</code> | To enable (<code>on</code>) or disable(<code>off</code>) the echo caneller LMS filter. Default: <code>off</code> | 4.5.23 | 4.5.23 |- |- | <code>echoSuppressor</code> | <code>echoSuppressor</code> | <code>on</code> | <code>on</code> | Per abilitare (<code>on</code>) o meno (<code>off</code>) l'echo suppression. Default: <code>on</code> | To enable (<code>on</code>) or disable (<code>off</code>) the echo suppression. Default: <code>on</code> | 4.5.23 | 4.5.23 |- |- | <code>suppressorLowerThreshold</code> | <code>suppressorLowerThreshold</code> | 10 | 10 | Per impostare la soglia minima (percentuale) dell'echo suppression. Range valori ammessi: [0, 100]. Default: 10 | To set the lower threshold (percentage) of echo suppression. Allowed value range: [0, 100]. Default: 10 | 4.5.23 | 4.5.23 |- |- | <code>suppressorUpperThreshold</code> | <code>suppressorUpperThreshold</code> | 40 | 40 | Per impostare la soglia massima (percentuale) dell'echo suppression. Range valori ammessi: [0, 100]. Default: 40 | To set the highest threshold (percentage) of echo suppression. Allowed value range: [0, 100]. Default: 40 | 4.5.23 | 4.5.23 |- |- | <code>suppressorDivider</code> | <code>suppressorDivider</code> | 15 | 15 | Per impostare il divisore dell'echo suppression. Range valori ammessi: [2, 50]. Default: 15 | To set the echo suppressor divider. Allowed value range: [2, 50]. Default: 15 | 4.5.23 | 4.5.23 |- |- | <code>suppressorConvergenceMillis</code> | <code>suppressorConvergenceMillis</code> | 4000 | 4000 | Per impostare la convergenza (millisecondi) dell'echo suppression. Range valori ammessi: [1000, 120000]. Default: 4000 | To set the echo suppressor convergence (millis). dell'echo suppression. Allowed value range: [1000, 120000]. Default: 4000 | 4.5.23 | 4.5.23 |- |- | <code>chatKeepAliveSendIntervalSecs</code> | <code>chatKeepAliveSendIntervalSecs</code> | 120 | 120 | per i messaggi di ping XMPP, default 2 minuti | To XMPP ping messages, default 2 minutes | 4.5.19 | 4.5.19 |- |- | <code>contactsRefreshTimeoutSecs</code> | <code>contactsRefreshTimeoutSecs</code> | 600 | 600 | per l'aggiornamento del phonebook, default 10 minuti | To the contacts refresh, default 10 minutes | 4.5.18 | 4.5.18 |- |- | <code>cdrRefreshTimeoutSecs</code> | <code>cdrRefreshTimeoutSecs</code> | 90 | 90 | per l'aggiornamento del cdr/voicemail, default 1 minuto e mezzo | To cdr/voicemail refresh, default 1 minutes and 30 seconds | 4.5.18 | 4.5.18 |- |- | <code>identitiesRefreshTimeoutSecs</code> | <code>identitiesRefreshTimeoutSecs</code> | 300 | 300 | per l'aggiornamento degli account, default 5 minuti | To identities refresh, default 5 minutes | 4.5.18 | 4.5.18 |- |- | <code>queueStatsRefreshTimeoutSecs</code> | <code>queueStatsRefreshTimeoutSecs</code> | 300 | 300 | per l'aggiornamento delle code, default 5 minuti | To queue stats refresh, default 5 minutes | 4.5.18 | 4.5.18 |- |- | <code>codecOrderRefreshTimeoutSecs</code> | <code>codecOrderRefreshTimeoutSecs</code> | 30 | 30 | per l'aggiornamento dei codec, default 30 secondi | To codec order refresh, default 30 seconds | 4.5.18 | 4.5.18 |- |- | <code>excludedOutlookFolders</code> | <code>excludedOutlookFolders</code> | <code>Cartelle pubbliche;Public folders;Cache;Lync;Skype</code> | <code>Cartelle pubbliche;Public folders;Cache;Lync;Skype</code> | elenco stringhe contenute nelle folders di Outlook da escludere comprese le relative subfolders dall'import dei contatti, come separatore va usato il <code>;</code> | list of strings contained in the Outlook folders to be excluded. Including the relative subfolders from contacts imports. As a separetor you can use <code>;</code> | 4.5.18 | 4.5.18 |- |- | <code>queueNames</code> | <code>queueNames</code> | <code>Coda1;Coda2</code> | <code>Coda1;Coda2</code> | elenco dei nomi esatti delle code da visualizzare nel Supervisor Panel, come separatore va usato il <code>;</code> | list of the queue names to be displayed in the Supervisor panel. As a sepaetor you can use <code>;</code> | 4.5.15 | 4.5.15 |} |}



Troccoli il 15:27, 15 feb 2022
2022-02-15T15:27:47Z


				
				
				
				
				
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==API== ==API==
Il client mette a disposizione all'utente delle API per poter effettuare delle azioni in maniera programmatica senza l'utilizzo dell'interfaccia grafica.<br> The client provides the user with APIs to perform actions without the use of the graphic interface.<br>
Le azioni disponibili sono: The available actions are:
* chiamare un numero * To call a number
* chiudere la chiamata corrente * To close the current call
* trasferire con o senza offerta di una chiamata in corso * To transfer with/without an offert the call in progress
* mettersi/togliersi dalla pausa su tutte le code * To pause/unpause on all queues
* abilitare/disabilitare il DND * To enable/disable DND
* recuperare i dati della chiamata attiva * Retrieve the data of the active call
Per le versioni dalla 4.5.0 in su è disponibile una collection [https://www.postman.com/ Postman] per testare le API del KalliopeCTI client scaricabile dal seguente link: For versions 4.5.0 and up a [https://www.postman.com/ Postman] collection is available to test the API of the KalliopeCTI client. You can download it from this link: [http://www.kalliopepbx.com/wiki/it/images/f/fb/KalliopeCTI_Client.postman_collection.zip KalliopeCTI Client (vers.4.5.x) postman collection]
[http://www.kalliopepbx.com/wiki/it/images/f/fb/KalliopeCTI_Client.postman_collection.zip KalliopeCTI Client (vers.4.5.x) postman collection] 
È possibile inoltre scaricare in formato pdf un manuale operativo delle API del Kalliope CTI client dal questo [http://www.kalliopepbx.com/wiki/kcti4_client_api_4.5.pdf link]. È possibile inoltre scaricare in formato pdf un manuale operativo delle API del Kalliope CTI client dal questo [http://www.kalliopepbx.com/wiki/kcti4_client_api_4.5.pdf link].



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kcti.ini is located in the same directory of the traces (AppData\Roaming\KCTI4 under the user path). kcti.ini is located in the same directory of the traces (AppData\Roaming\KCTI4 under the user path).



<span class="underline">Si ricorda poi che il kcti.ini va modificato manualmente quando il Kcti non è in esecuzione.</span> <span class="underline"> n.b. kcti.ini must be edited manually when Kcti is not running.</span>









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|} |}



kcti.ini si trova nella stessa directory dei trace (quindi AppData\Roaming\KCTI4 sotto il percorso d'utente). kcti.ini is located in the same directory of the traces (AppData\Roaming\KCTI4 under the user path).



<span class="underline">Si ricorda poi che il kcti.ini va modificato manualmente quando il Kcti non è in esecuzione.</span> <span class="underline">Si ricorda poi che il kcti.ini va modificato manualmente quando il Kcti non è in esecuzione.</span>



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To install the application on Windows, simply open the executable file and follow the instructions. To install the application on Windows, simply open the executable file and follow the instructions.



'''NOTA:''' Nel caso in cui il servizio SIP della centrale sia esposto su un IP diverso da quello di connessione CTI, o su una porta diversa da quella standard (5060) è necessario impostare sul KalliopePBX uno o entrambi i seguenti placeholder personalizzati all'interno del pannello di Provisioning: '''%%_KPHONE_SIP_REGISTRAR_IP%%''' e '''%%_KPHONE_SIP_REGISTRAR_PORT%%''' . Questa configurazione è normalmente necessaria quando il servizio SIP viene esposto al pubblico tramite un Session Border Controller che utilizza un IP diverso da quello su cui è raggiungibile la centrale, mentre è non necessario se PBX e SBC sono nattati sullo stesso IP pubblico, ciascuno per le porte di sua competenza (TCP/5039 e TCP/5222 per le componenti CTI e Chat, verso Kalliope, e SIP + RTP per la fonia, verso l'SBC). '''NOTE:''' In case the SIP service of the central unit is exposed on a different IP from the CTI connection one, or on a different port from the standard one (5060) it is necessary to set on the KalliopePBX one or both of the following custom placeholders inside the Provisioning panel: '''%%_KPHONE_SIP_REGISTRAR_IP%%''' and '''%%_KPHONE_SIP_REGISTRAR_PORT%%%''' . This configuration is normally necessary when the SIP service is exposed to the public through a Session Border Controller that uses a different IP from the one on which the PBX is reachable, while it is not necessary if the PBX and the SBC are NATed on the same public IP, each one for the ports of its competence (TCP/5039 and TCP/5222 for the CTI and Chat components, towards Kalliope, and SIP + RTP for voice, towards the SBC).



== User Manual== == User Manual==
The KalliopeCTI 4 manual for version 4.5.23 and the installation and configuration of the cient is available [https://www.kalliopepbx.com/it/download/manualistica?download=122:kalliopecti-4-5-15-manuale-utente here]. The KalliopeCTI 4 manual for version 4.5.23 and the installation and configuration of the cient is available [https://www.kalliopepbx.com/it/download/manualistica?download=122:kalliopecti-4-5-15-manuale-utente here].



==Parametri speciali del file INI del KalliopeCTI== ==Special parameters of the KalliopeCTI INI file==
A partire dalla '''4.5.18''' del KalliopeCTI possono essere aggiunti o modificati direttamente nel '''kcti.ini''' i seguenti parametri. Nella tabella seguente sono riportati i parametri modificabili con indicata la versione del KalliopeCTI a partire dalla quale il parametro è presente e modificabile. Starting from '''4.5.18''' of KalliopeCTI the following parameters can be added or modified in '''kcti.ini'''. The following table shows the editable parameters with the version of KalliopeCTI from which the parameter is present and editable.



{|class="wikitable" {|class="wikitable"

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	{\|class="wikitable"		{\|class="wikitable"
	! ~~Parametro~~		! Parameter
	! ~~Valore di esempio~~		! Example Value
	! ~~Descrizione~~		! Description
	! ~~A partire da~~ (~~versione~~ KCTI Desktop)		! Starting from (version KCTI Desktop)
	\|-		\|-
	\| <code>echoCanceller</code>		\| <code>echoCanceller</code>
	\| <code>on</code>		\| <code>on</code>
	\| ~~per abilitare~~ (<code>on</code>) ~~o meno~~ (<code>off</code>) l'echo cancel. Default: <code>on</code>		\| to enable (<code>on</code>) or disable (<code>off</code>) the echo cancel. Default: <code>on</code>
	\| 4.5.23		\| 4.5.23
	\|-		\|-
	\| <code>echoCancellerLmsFilter</code>		\| <code>echoCancellerLmsFilter</code>
	\| <code>off</code>		\| <code>off</code>
	\| ~~Per abilitare~~ (<code>on</code>) ~~o meno~~ (<code>off</code>) ~~il filtro~~ LMS ~~sull'echo cancel~~. Default: <code>off</code>		\| To enable (<code>on</code>) or disable(<code>off</code>) the echo caneller LMS filter. Default: <code>off</code>
	\| 4.5.23		\| 4.5.23
	\|-		\|-
	\| <code>echoSuppressor</code>		\| <code>echoSuppressor</code>
	\| <code>on</code>		\| <code>on</code>
	\| ~~Per abilitare~~ (<code>on</code>) ~~o meno~~ (<code>off</code>) l'echo suppression. Default: <code>on</code>		\| To enable (<code>on</code>) or disable (<code>off</code>) the echo suppression. Default: <code>on</code>
	\| 4.5.23		\| 4.5.23
	\|-		\|-
	\| <code>suppressorLowerThreshold</code>		\| <code>suppressorLowerThreshold</code>
	\| 10		\| 10
	\| ~~Per impostare la soglia minima~~ (~~percentuale~~) ~~dell'~~echo suppression. ~~Range valori ammessi~~: [0, 100]. Default: 10		\| To set the lower threshold (percentage) of echo suppression. Allowed value range: [0, 100]. Default: 10
	\| 4.5.23		\| 4.5.23
	\|-		\|-
	\| <code>suppressorUpperThreshold</code>		\| <code>suppressorUpperThreshold</code>
	\| 40		\| 40
	\| ~~Per impostare la soglia massima~~ (~~percentuale~~) ~~dell'~~echo suppression. ~~Range valori ammessi~~: [0, 100]. Default: 40		\| To set the highest threshold (percentage) of echo suppression. Allowed value range: [0, 100]. Default: 40
	\| 4.5.23		\| 4.5.23
	\|-		\|-
	\| <code>suppressorDivider</code>		\| <code>suppressorDivider</code>
	\| 15		\| 15
	\| ~~Per impostare il divisore dell'~~echo ~~suppression~~. ~~Range valori ammessi~~: [2, 50]. Default: 15		\| To set the echo suppressor divider. Allowed value range: [2, 50]. Default: 15
	\| 4.5.23		\| 4.5.23
	\|-		\|-
	\| <code>suppressorConvergenceMillis</code>		\| <code>suppressorConvergenceMillis</code>
	\| 4000		\| 4000
	\| ~~Per impostare la convergenza~~ (~~millisecondi~~) dell'echo suppression. ~~Range valori ammessi~~: [1000, 120000]. Default: 4000		\| To set the echo suppressor convergence (millis). dell'echo suppression. Allowed value range: [1000, 120000]. Default: 4000
	\| 4.5.23		\| 4.5.23
	\|-		\|-
	\| <code>chatKeepAliveSendIntervalSecs</code>		\| <code>chatKeepAliveSendIntervalSecs</code>
	\| 120		\| 120
	\| ~~per i messaggi di~~ ping ~~XMPP~~, default 2 ~~minuti~~		\| To XMPP ping messages, default 2 minutes
	\| 4.5.19		\| 4.5.19
	\|-		\|-
	\| <code>contactsRefreshTimeoutSecs</code>		\| <code>contactsRefreshTimeoutSecs</code>
	\| 600		\| 600
	\| ~~per l'aggiornamento del phonebook~~, default 10 ~~minuti~~		\| To the contacts refresh, default 10 minutes
	\| 4.5.18		\| 4.5.18
	\|-		\|-
	\| <code>cdrRefreshTimeoutSecs</code>		\| <code>cdrRefreshTimeoutSecs</code>
	\| 90		\| 90
	\| ~~per l'aggiornamento del~~ cdr/voicemail, default 1 ~~minuto e mezzo~~		\| To cdr/voicemail refresh, default 1 minutes and 30 seconds
	\| 4.5.18		\| 4.5.18
	\|-		\|-
	\| <code>identitiesRefreshTimeoutSecs</code>		\| <code>identitiesRefreshTimeoutSecs</code>
	\| 300		\| 300
	\| ~~per l'aggiornamento degli account~~, default 5 ~~minuti~~		\| To identities refresh, default 5 minutes
	\| 4.5.18		\| 4.5.18
	\|-		\|-
	\| <code>queueStatsRefreshTimeoutSecs</code>		\| <code>queueStatsRefreshTimeoutSecs</code>
	\| 300		\| 300
	\| ~~per l'aggiornamento delle code~~, default 5 ~~minuti~~		\| To queue stats refresh, default 5 minutes
	\| 4.5.18		\| 4.5.18
	\|-		\|-
	\| <code>codecOrderRefreshTimeoutSecs</code>		\| <code>codecOrderRefreshTimeoutSecs</code>
	\| 30		\| 30
	\| ~~per l'aggiornamento dei~~ codec, default 30 ~~secondi~~		\| To codec order refresh, default 30 seconds
	\| 4.5.18		\| 4.5.18
	\|-		\|-
	\| <code>excludedOutlookFolders</code>		\| <code>excludedOutlookFolders</code>
	\| <code>Cartelle pubbliche;Public folders;Cache;Lync;Skype</code>		\| <code>Cartelle pubbliche;Public folders;Cache;Lync;Skype</code>
	\| ~~elenco stringhe contenute nelle~~ folders ~~di Outlook da escludere comprese le~~ relative subfolders ~~dall'import dei contatti, come separatore va usato il~~ <code>;</code>		\| list of strings contained in the Outlook folders to be excluded. Including the relative subfolders from contacts imports. As a separetor you can use <code>;</code>
	\| 4.5.18		\| 4.5.18
	\|-		\|-
	\| <code>queueNames</code>		\| <code>queueNames</code>
	\| <code>Coda1;Coda2</code>		\| <code>Coda1;Coda2</code>
	\| ~~elenco dei nomi esatti delle code da visualizzare nel~~ Supervisor ~~Panel, come separatore va usato il~~ <code>;</code>		\| list of the queue names to be displayed in the Supervisor panel. As a sepaetor you can use <code>;</code>
	\| 4.5.15		\| 4.5.15
	\|}		\|}

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	==API==		==API==
	Il client ~~mette a disposizione all'utente delle API per poter effettuare delle azioni in maniera programmatica senza l'utilizzo dell'interfaccia grafica~~.<br>		The client provides the user with APIs to perform actions without the use of the graphic interface.<br>
	~~Le azioni disponibili sono~~:		The available actions are:
	* ~~chiamare un numero~~		* To call a number
	* ~~chiudere la chiamata corrente~~		* To close the current call
	* ~~trasferire con o senza offerta di una chiamata~~ in ~~corso~~		* To transfer with/without an offert the call in progress
	* ~~mettersi~~/~~togliersi dalla pausa su tutte le code~~		* To pause/unpause on all queues
	* ~~abilitare~~/~~disabilitare il~~ DND		* To enable/disable DND
	* ~~recuperare i dati della chiamata attiva~~		* Retrieve the data of the active call
	~~Per le versioni dalla~~ 4.5.0 ~~in su è disponibile una collection~~ [https://www.postman.com/ Postman] ~~per testare le~~ API ~~del~~ KalliopeCTI client ~~scaricabile dal seguente~~ link:		For versions 4.5.0 and up a [https://www.postman.com/ Postman] collection is available to test the API of the KalliopeCTI client. You can download it from this link: [http://www.kalliopepbx.com/wiki/it/images/f/fb/KalliopeCTI_Client.postman_collection.zip KalliopeCTI Client (vers.4.5.x) postman collection]
	[http://www.kalliopepbx.com/wiki/it/images/f/fb/KalliopeCTI_Client.postman_collection.zip KalliopeCTI Client (vers.4.5.x) postman collection]
	È possibile inoltre scaricare in formato pdf un manuale operativo delle API del Kalliope CTI client dal questo [http://www.kalliopepbx.com/wiki/kcti4_client_api_4.5.pdf link].		È possibile inoltre scaricare in formato pdf un manuale operativo delle API del Kalliope CTI client dal questo [http://www.kalliopepbx.com/wiki/kcti4_client_api_4.5.pdf link].

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	kcti.ini is located in the same directory of the traces (AppData\Roaming\KCTI4 under the user path).		kcti.ini is located in the same directory of the traces (AppData\Roaming\KCTI4 under the user path).

	<span class="underline">~~Si ricorda poi che il~~ kcti.ini ~~va modificato manualmente quando il~~ Kcti ~~non è in esecuzione~~.</span>		<span class="underline"> n.b. kcti.ini must be edited manually when Kcti is not running.</span>

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	\|}		\|}

	kcti.ini ~~si trova nella stessa~~ directory ~~dei trace~~ (~~quindi~~ AppData\Roaming\KCTI4 ~~sotto il percorso d'utente~~).		kcti.ini is located in the same directory of the traces (AppData\Roaming\KCTI4 under the user path).

	<span class="underline">Si ricorda poi che il kcti.ini va modificato manualmente quando il Kcti non è in esecuzione.</span>		<span class="underline">Si ricorda poi che il kcti.ini va modificato manualmente quando il Kcti non è in esecuzione.</span>

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	To install the application on Windows, simply open the executable file and follow the instructions.		To install the application on Windows, simply open the executable file and follow the instructions.

	'''~~NOTA~~:''' ~~Nel caso in cui il servizio~~ SIP ~~della centrale sia esposto su un~~ IP ~~diverso da quello di connessione~~ CTI, ~~o su una porta diversa da quella~~ standard (5060) ~~è necessario impostare sul~~ KalliopePBX ~~uno o entrambi i seguenti placeholder personalizzati all'interno del pannello di~~ Provisioning: '''%%_KPHONE_SIP_REGISTRAR_IP%%''' e '''%%_KPHONE_SIP_REGISTRAR_PORT%%''' . ~~Questa configurazione è normalmente necessaria quando il servizio~~ SIP ~~viene esposto al pubblico tramite un~~ Session Border Controller ~~che utilizza un~~ IP ~~diverso da quello su cui è raggiungibile la centrale~~, ~~mentre è non necessario se~~ PBX e SBC ~~sono nattati sullo stesso~~ IP ~~pubblico~~, ~~ciascuno per le porte di sua competenza~~ (TCP/5039 e TCP/5222 ~~per le componenti~~ CTI e Chat, ~~verso~~ Kalliope, e SIP + RTP ~~per la fonia~~, ~~verso l'~~SBC).		'''NOTE:''' In case the SIP service of the central unit is exposed on a different IP from the CTI connection one, or on a different port from the standard one (5060) it is necessary to set on the KalliopePBX one or both of the following custom placeholders inside the Provisioning panel: '''%%_KPHONE_SIP_REGISTRAR_IP%%''' and '''%%_KPHONE_SIP_REGISTRAR_PORT%%%''' . This configuration is normally necessary when the SIP service is exposed to the public through a Session Border Controller that uses a different IP from the one on which the PBX is reachable, while it is not necessary if the PBX and the SBC are NATed on the same public IP, each one for the ports of its competence (TCP/5039 and TCP/5222 for the CTI and Chat components, towards Kalliope, and SIP + RTP for voice, towards the SBC).

	== User Manual==		== User Manual==
	The KalliopeCTI 4 manual for version 4.5.23 and the installation and configuration of the cient is available [https://www.kalliopepbx.com/it/download/manualistica?download=122:kalliopecti-4-5-15-manuale-utente here].		The KalliopeCTI 4 manual for version 4.5.23 and the installation and configuration of the cient is available [https://www.kalliopepbx.com/it/download/manualistica?download=122:kalliopecti-4-5-15-manuale-utente here].

	==~~Parametri speciali del~~ file ~~INI del KalliopeCTI~~==		==Special parameters of the KalliopeCTI INI file==
	~~A partire dalla~~ '''4.5.18''' ~~del~~ KalliopeCTI ~~possono essere aggiunti o modificati direttamente nel~~ '''kcti.ini''' ~~i seguenti parametri~~. ~~Nella tabella seguente sono riportati i parametri modificabili con indicata la versione del~~ KalliopeCTI ~~a partire dalla quale il parametro è presente e modificabile~~.		Starting from '''4.5.18''' of KalliopeCTI the following parameters can be added or modified in '''kcti.ini'''. The following table shows the editable parameters with the version of KalliopeCTI from which the parameter is present and editable.

	{\|class="wikitable"		{\|class="wikitable"