AdminGuide:Service:RingGroups/en - Cronologia

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	Two methods can be used to forward an incoming call to the call group:		Two methods can be used to forward an incoming call to the call group:
	* define in the numbering plan a custom selection associated to the call group		* define in the numbering plan a custom selection associated with the call group

	[[File:Ring groups1.png\|centro\|950x95px]]		[[File:Ring groups1.png\|centro\|950x95px]]

Troccoli: Creata pagina con "* '''Enabled''': checkbox to enable or disable the group * '''Name''': insert the name you prefer * '''Clid name prefix''': prefix added to the caller ID (CLID) that allows to..."

2022-03-23T09:24:03Z

Creata pagina con "* '''Enabled''': checkbox to enable or disable the group * '''Name''': insert the name you prefer * '''Clid name prefix''': prefix added to the caller ID (CLID) that allows to..."

← Versione meno recente		Versione delle 09:24, 23 mar 2022
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	The configuration includes the following fields:		The configuration includes the following fields:

	* '''~~Abilitato~~''': checkbox ~~per abilitare o meno il gruppo~~		* '''Enabled''': checkbox to enable or disable the group
	* '''~~Nome~~''': ~~inserire il nome che si preferisce~~		* '''Name''': insert the name you prefer
	* '''~~Prefisso aggiunto al CLID~~''': ~~prefisso che viene aggiunto all’identificativo del chiamante~~ (CLID) ~~e consente di indicare sul~~ display ~~del terminale telefonico il codice personalizzabile di provenienza di quel determinato gruppo di chiamata~~ (es. ~~“ASS” per “Assistenza”~~)		* '''Clid name prefix''': prefix added to the caller ID (CLID) that allows indicating on the display of the telephone terminal the custom code of origin of that particular group of calls (e.g. "ASS" for "Assistance")
	* '''~~Controllo orario~~''': ~~è possibile definire per ciascun gruppo di chiamata un proprio controllo orario per differenziare i comportamenti a seconda dei giorni~~, ~~mesi ecc~~.		* '''Checktime''': it is possible to define each callgroup its checktime to differentiate the behaviors according to days, months, etc.
	* '''~~Classe di musica d’attesa~~''': ~~si può scegliere se presentare al chiamante il tono di squillo o una delle classi di musica d’attesa configurate sulla centrale~~		* '''Moh class''': you can choose whether to present to the caller the ringing tone or one of the classes of hold music configured on the central unit
	* '''~~Trabocco~~''': ~~al termine della consultazione di tutti i gruppi di priorità è possibile definire un’azione di trabocco~~, ~~quindi~~ in ~~caso di assenza di risposta di qualsiasi interno appartenente a questo gruppo~~, ~~è possibile eseguire uno dei file~~ audio ~~che avremo impostato e successivamente effettuare una delle azioni riportate nel menù a tendina~~		* '''Failover''': at the end of the consultation of all priority groups it is possible to define a failover action, so in case of no answer of any extension belonging to this group, it is possible to play one of the audio files that we will have set and then to perform one of the actions reported in the drop-down menu

	~~<div class~~=~~"mw-translate-fuzzy">~~		===Priorities===
	In this ~~case~~, ~~when~~ the ~~grouppd is closed~~ the ~~failover action~~ will be the ~~one associated with the~~ [[~~AdminGuide~~:~~GUI:OperatingMenu:Checktime/en~~\|~~time check~~]].		We can click on “Add priority” to proceed to configuration.
	~~</div>~~		* '''Ring timeout (sec.)''': value that defines the ring duration of this priority 1 subgroup
			* '''Add Extension''': we define the extensions belonging to the group of priority 1
			Adding another group of priority 2 (clicking on “Add Priority”), sequentially to group 1, at the moment the ringing seconds of the first group pass, we proceed with the second one.<br>
			The groups are executed sequentially, if no subgroup answers the call, it will be diverted to the configured overflow.
			[[File:Gruppi Priorità.png\|centro\|500px]]


	~~<div class~~=~~"mw-translate-fuzzy">~~		===Failover actions related to individual interns involved in the groups==.
	==~~=Configuration=~~==		[[File:Priorità 2.JPG\|destra\|500px]]
	~~The service can be enabled/disabled in the PBX ->~~ [[~~AdminGuide~~:~~GUI:OperatingMenu:ACD&RingGroups/en~~\|~~ACD~~ and ring ~~groups]]~~ -~~> [[AdminGuide:GUI:OperatingMenu:RingGroups/en\|Ring groups]] page~~.		If the call was directed to the group and not the individual extension, individual extension failover actions are not performed.
			If extension 210 has a failover configured on its extension for no answer to an external number, when this extension rings not because it is called directly, but because it belongs to the calling group, its overflow will not be considered.
			The same way, the central unconditional forwarding settings for individual extensions belonging to the group, are not taken into account.
			Suppose you configure a forwarding on the terminal set up with an account of a specific extension. In that case, it will be correctly executed because it is not managed by the central unit, but by the terminal.
			If the Fork2Mobile service is configured on the extension - to make the phone associated to the specific extension ring - the call is made in parallel also on the mobile associated with that extension.

	~~An inbound~~ call can be ~~forwarded~~ to the ~~ring~~ group ~~in two ways~~:
	* ~~specify~~ a custom selection associated to the ~~ring~~ group ~~in the numbering plan;~~		'''N.B.:'''
			* Failover actions for individual extensions will NOT be executed
			* Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded
			* Activation call forward on one of the terminals of an extension will cause the call to be forwarded
			* The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group
			<br>

			Two methods can be used to forward an incoming call to the call group:
			* define in the numbering plan a custom selection associated to the call group

	[[File:Ring groups1.png\|centro\|950x95px]]		[[File:Ring groups1.png\|centro\|950x95px]]
	~~</div>~~


	~~<div class="mw-translate-fuzzy">~~		* define in a VoIP gateway or domain a numbering that has as destination the call group
	* ~~specify~~ a ~~numbering range in in the~~ VoIP domain ~~or gateway with~~ the ~~ring~~ group ~~as a destination.~~

	[[File:Ring group2.png\|centro\|1000x100px]]		[[File:Ring group2.png\|centro\|1000x100px]]
	~~</div>~~

	~~<div class="mw-translate-fuzzy">~~
	~~Return to [[AdminGuide:Service/en\|AdminGuide:Service]]~~
	~~</div>~~


	~~<div class="mw-translate-fuzzy">~~
	~~'''N.B.:'''~~
	* Failover actions for individual extensions will NOT be executed.
	* Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded.
	* Activation call forward on one of the terminals of an extension will cause the call to be forwarded.
	* The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group.
	~~</div>~~

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2022-03-23T09:07:44Z

Pagina sostituita con 'Torna a AdminGuide:Service'

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	<languages />		<languages />
	~~Return to~~ [[~~AdminGuide:Service/en\|~~AdminGuide:Service]]		Torna a [[AdminGuide:Service]]

			==Description==
			The Call Group service is a call reception service that offers the caller an ordered sequence of extension priorities. The call will be distributed to one or more extensions in parallel.
			The call group is a grouping of extensions, distributed on different priorities with simultaneous ringing, which identifies the departments of an office.

			==Configuration==
			[[File:Menu, code.png\|destra\|300px]]
	[[File:Schema gruppi.png\|miniatura]]		[[File:Schema gruppi.png\|miniatura]]
	~~===Description===~~		We can click on "PBX > Queues and callgroups".<br>
	This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.		If we click on "Call groups list" we find the list of already configured groups.
			To move on to the configuration, we click on "Add new callgroup".
	~~For each inbound call, this service can sequentially consult multiple ring~~ groups ~~(in order~~ of ~~priority)~~. ~~The length of time a call is allowed~~ to ~~ring is configurable for each group.~~		[[File:Aggiungi nuovo gruppo chiamata.png\|centro\|270px]]
			The configuration includes the following fields:
	~~During~~ the ~~search for an available extension~~, ~~the caller will hear either the ringing tone, or a customizable class of hold music (see Music~~ on ~~Hold)~~.

	~~After all groups have been consulted, it is possible to specify a failover action (e.g. send the call to~~ [[~~AdminGuide~~:~~Service:Voicemail/en~~\|~~voicemail~~]]).

	~~You can also assign to each group an identifier that will be shown before~~ the ~~calling number on the phone display so that the user can tell between a direct call and a group call.~~

	~~Each group can also be associated to a [[AdminGuide~~:~~GUI~~:~~OperatingMenu~~:~~Checktime/en\|time check]]~~ (~~as well as one or more switches if necessary~~) in ~~order to establish on/off hours for the group.~~		* '''Abilitato''': checkbox per abilitare o meno il gruppo
			* '''Nome''': inserire il nome che si preferisce
			* '''Prefisso aggiunto al CLID''': prefisso che viene aggiunto all’identificativo del chiamante (CLID) e consente di indicare sul display del terminale telefonico il codice personalizzabile di provenienza di quel determinato gruppo di chiamata (es. “ASS” per “Assistenza”)
			* '''Controllo orario''': è possibile definire per ciascun gruppo di chiamata un proprio controllo orario per differenziare i comportamenti a seconda dei giorni, mesi ecc.
			* '''Classe di musica d’attesa''': si può scegliere se presentare al chiamante il tono di squillo o una delle classi di musica d’attesa configurate sulla centrale
			* '''Trabocco''': al termine della consultazione di tutti i gruppi di priorità è possibile definire un’azione di trabocco, quindi in caso di assenza di risposta di qualsiasi interno appartenente a questo gruppo, è possibile eseguire uno dei file audio che avremo impostato e successivamente effettuare una delle azioni riportate nel menù a tendina

			<div class="mw-translate-fuzzy">
	In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].		In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].
			</div>

	~~'''N.B.:'''~~
	* Failover actions for individual extensions will NOT be executed.
	* Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded.
	* Activation call forward on one of the terminals of an extension will cause the call to be forwarded.
	* The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group.

			<div class="mw-translate-fuzzy">
	===Configuration===		===Configuration===
	The service can be enabled/disabled in the PBX -> [[AdminGuide:GUI:OperatingMenu:ACD&RingGroups/en\|ACD and ring groups]] -> [[AdminGuide:GUI:OperatingMenu:RingGroups/en\|Ring groups]] page.		The service can be enabled/disabled in the PBX -> [[AdminGuide:GUI:OperatingMenu:ACD&RingGroups/en\|ACD and ring groups]] -> [[AdminGuide:GUI:OperatingMenu:RingGroups/en\|Ring groups]] page.
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	[[File:Ring groups1.png\|centro\|950x95px]]		[[File:Ring groups1.png\|centro\|950x95px]]
			</div>


			<div class="mw-translate-fuzzy">
	* specify a numbering range in in the VoIP domain or gateway with the ring group as a destination.		* specify a numbering range in in the VoIP domain or gateway with the ring group as a destination.

	[[File:Ring group2.png\|centro\|1000x100px]]		[[File:Ring group2.png\|centro\|1000x100px]]
			</div>

			<div class="mw-translate-fuzzy">
			Return to [[AdminGuide:Service/en\|AdminGuide:Service]]
			</div>


			<div class="mw-translate-fuzzy">
			'''N.B.:'''
			* Failover actions for individual extensions will NOT be executed.
			* Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded.
			* Activation call forward on one of the terminals of an extension will cause the call to be forwarded.
			* The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group.
			</div>

Troccoli il 10:23, 17 feb 2022

2022-02-17T10:23:18Z

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	<languages />		<languages />
	Return to [[AdminGuide:Service/en\|AdminGuide:Service]]		Return to [[AdminGuide:Service/en\|AdminGuide:Service]]


	[[File:Schema gruppi.png\|miniatura]]		[[File:Schema gruppi.png\|miniatura]]

S.vistoli: Creata pagina con "'''N.B.:''' * Failover actions for individual extensions will NOT be executed. * Activating the "unconditional forward" service on the extensions will NOT cause the call to be..."

2020-02-04T07:58:44Z

Creata pagina con "'''N.B.:''' * Failover actions for individual extensions will NOT be executed. * Activating the "unconditional forward" service on the extensions will NOT cause the call to be..."

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	In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].		In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].

	'''~~NOTA IMPORTANTE~~:'''		'''N.B.:'''
	* ~~Le singole azioni di trabocco degli interni NON vengono eseguite~~		* Failover actions for individual extensions will NOT be executed.
	* ~~L’attivazione del servizio di PBX «inoltro incondizionato» sugli interni NON causa la deviazione della chiamata~~		* Activating the "unconditional forward" service on the extensions will NOT cause the call to be forwarded.
	* ~~L’attivazione della deviazione su uno dei terminali di un interno causa la deviazione della chiamata~~		* Activation call forward on one of the terminals of an extension will cause the call to be forwarded.
	* ~~Il servizio~~ Fork2Mobile ~~dei singoli interni afferenti al gruppo viene invece innescata anche quando la chiamata è diretta al gruppo~~		* The Fork2Mobile service of individual extensions that belong to the group will be activated for calls made to the group.

	===Configuration===		===Configuration===

S.vistoli il 07:55, 4 feb 2020

2020-02-04T07:55:49Z

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	~~<div class="mw-translate-fuzzy">~~		[[File:Schema gruppi.png\|miniatura]]
	===Description===		===Description===
	This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.		This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.
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	After all groups have been consulted, it is possible to specify a failover action (e.g. send the call to [[AdminGuide:Service:Voicemail/en\|voicemail]]).		After all groups have been consulted, it is possible to specify a failover action (e.g. send the call to [[AdminGuide:Service:Voicemail/en\|voicemail]]).
	~~</div>~~

	You can also assign to each group an identifier that will be shown before the calling number on the phone display so that the user can tell between a direct call and a group call.		You can also assign to each group an identifier that will be shown before the calling number on the phone display so that the user can tell between a direct call and a group call.

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Aggiornamento come da nuova versione della pagina di origine

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			<div class="mw-translate-fuzzy">
	===Description===		===Description===
	This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.		This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.
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	After all groups have been consulted, it is possible to specify a failover action (e.g. send the call to [[AdminGuide:Service:Voicemail/en\|voicemail]]).		After all groups have been consulted, it is possible to specify a failover action (e.g. send the call to [[AdminGuide:Service:Voicemail/en\|voicemail]]).
			</div>

	You can also assign to each group an identifier that will be shown before the calling number on the phone display so that the user can tell between a direct call and a group call.		You can also assign to each group an identifier that will be shown before the calling number on the phone display so that the user can tell between a direct call and a group call.
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	In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].		In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].

			'''NOTA IMPORTANTE:'''
			* Le singole azioni di trabocco degli interni NON vengono eseguite
			* L’attivazione del servizio di PBX «inoltro incondizionato» sugli interni NON causa la deviazione della chiamata
			* L’attivazione della deviazione su uno dei terminali di un interno causa la deviazione della chiamata
			* Il servizio Fork2Mobile dei singoli interni afferenti al gruppo viene invece innescata anche quando la chiamata è diretta al gruppo

	===Configuration===		===Configuration===

Silvia il 10:02, 3 mag 2018

2018-05-03T10:02:52Z

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	Each group can also be associated to a [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]] (as well as one or more switches if necessary) in order to establish on/off hours for the group.		Each group can also be associated to a [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]] (as well as one or more switches if necessary) in order to establish on/off hours for the group.

	~~The~~ failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].		In this case, when the grouppd is closed the failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].

	===Configuration===		===Configuration===

Silvia: Creata pagina con "Return to AdminGuide:Service"

2018-04-17T09:04:55Z

Creata pagina con "Return to AdminGuide:Service"

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	<languages />		<languages />
			Return to [[AdminGuide:Service/en\|AdminGuide:Service]]


	===Description===		===Description===
	This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.		This service searches for an extension that is available to answer an inbound call. This search is carried out through rings groups, which contain all extensions to which a certain call should be presented.

Silvia il 07:42, 17 apr 2018

2018-04-17T07:42:12Z

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	Each group can also be associated to a [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]] (as well as one or more switches if necessary) in order to establish on/off hours for the group.		Each group can also be associated to a [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]] (as well as one or more switches if necessary) in order to establish on/off hours for the group.

	~~<div class="mw-translate-fuzzy">~~		The failover action will be the one associated with the [[AdminGuide:GUI:OperatingMenu:Checktime/en\|time check]].
	The failover action will be the one associated with the time check.
	~~</div>~~

	===Configuration===		===Configuration===