AdminGuide:Service:IVR/en - Cronologia

Troccoli il 12:16, 27 apr 2022

2022-04-27T12:16:15Z

← Versione meno recente		Versione delle 12:16, 27 apr 2022
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	[[File:Default Action.JPG\|centro\|700px]]		[[File:Default Action.JPG\|centro\|700px]]

	~~<div class="mw-translate-fuzzy">~~
	== Selections ==		== Selections ==
	In the Selections part you can associate the number typed by the user to a specific option in the drop-down menu. Some examples:		In the Selections part you can associate the number typed by the user to a specific option in the drop-down menu. Some examples:
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	[[File:Queue (bypass) IVR.JPG\|centro\|700px]]		[[File:Queue (bypass) IVR.JPG\|centro\|700px]]
	* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.		* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.
	For more informations visit the [[AdminGuide:~~GUI~~:~~OperatingMenu:Checktime~~/en\| Checktime]] page.		For more informations visit the [[AdminGuide:Service:ChecktimeAndSwitches/en#Configuration_of_Checktime/en\| Checktime]] page.
	[[File:Checktime IVR.JPG\|centro\|700px]]		[[File:Checktime IVR.JPG\|centro\|700px]]
	* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.		* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.
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	* '''Allow digit exten enabled''': allows the caller to type a number - if he already knows it - without listen to the possibililities. The number can be composed of several digits, so the IVR service will wait until the user finish, to avoid directing the customer to the wrong selection.		* '''Allow digit exten enabled''': allows the caller to type a number - if he already knows it - without listen to the possibililities. The number can be composed of several digits, so the IVR service will wait until the user finish, to avoid directing the customer to the wrong selection.
	[[File:Allow digit IVR.JPG\|centro\|300px]]		[[File:Allow digit IVR.JPG\|centro\|300px]]
	~~</div>~~

	== IVR submenu (in cascade) ==		== IVR submenu (in cascade) ==

FuzzyBot: Aggiornamento come da nuova versione della pagina di origine

2022-04-27T11:57:30Z

Aggiornamento come da nuova versione della pagina di origine

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	<languages />		<languages />
	Return to [[AdminGuide:Service/en\|AdminGuide:Service]]		Return to [[AdminGuide:Service/en\|AdminGuide:Service]]

			<br>

	==Description==		==Description==
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	The Interactive Voice Response allows the caller to be routed to a specific service according to the DTMF input.		The Interactive Voice Response allows the caller to be routed to a specific service according to the DTMF input.

	~~<br>~~

	==Configuration==		==Configuration==
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	[[File:Default Action.JPG\|centro\|700px]]		[[File:Default Action.JPG\|centro\|700px]]

			<div class="mw-translate-fuzzy">
	== Selections ==		== Selections ==
	In the Selections part you can associate the number typed by the user to a specific option in the drop-down menu. Some examples:		In the Selections part you can associate the number typed by the user to a specific option in the drop-down menu. Some examples:
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	* '''Allow digit exten enabled''': allows the caller to type a number - if he already knows it - without listen to the possibililities. The number can be composed of several digits, so the IVR service will wait until the user finish, to avoid directing the customer to the wrong selection.		* '''Allow digit exten enabled''': allows the caller to type a number - if he already knows it - without listen to the possibililities. The number can be composed of several digits, so the IVR service will wait until the user finish, to avoid directing the customer to the wrong selection.
	[[File:Allow digit IVR.JPG\|centro\|300px]]		[[File:Allow digit IVR.JPG\|centro\|300px]]
			</div>

	== IVR submenu (in cascade) ==		== IVR submenu (in cascade) ==

Troccoli il 15:43, 1 mar 2022

2022-03-01T15:43:49Z

Troccoli il 15:31, 1 mar 2022

2022-03-01T15:31:51Z

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	== Default Action ==		== Default Action ==
	The default action is preset as “go to: Hangup” but there are other options in the drop-down menu. You can choose to play an audio file in case the user didn’t select anything so the user can notice the error and be forwarded on another list options.		The default action is preset as “go to: Hangup” but there are other options in the drop-down menu. You can choose to play an audio file in case the user didn’t select anything so the user can notice the error and be forwarded on another list options.
	[[File:~~Azione predefinita~~.~~png~~\|centro\|700px]]		[[File:Default Action.JPG\|centro\|700px]]

	== Selections ==		== Selections ==

Troccoli il 15:29, 1 mar 2022

2022-03-01T15:29:55Z

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	==Configuration==		==Configuration==
	You can reach the IVR Menu selecting PBX Applications.		You can reach the IVR Menu selecting PBX Applications.
	[[File:~~Creazione_menu~~.png\|destra\|300px]]		[[File:PBX App EN IVR.png\|destra\|300px]]

	It’s possible to create an arbitrary number of IVR menu that can be drop-down menu or indipendent menu.		It’s possible to create an arbitrary number of IVR menu that can be drop-down menu or indipendent menu.

	[[File:~~Configurazione~~ menu ~~IVR~~.~~png~~\|destra\|300px]]		[[File:New IVR menu.JPG\|destra\|300px]]
	* '''Name''': you can fill this field with the IVR name you’ve chosen		* '''Name''': you can fill this field with the IVR name you’ve chosen
	* If you want to create drop-down menus you can choose to '''Display the IVR tree visualization with the current menu as tree root'''.		* If you want to create drop-down menus you can choose to '''Display the IVR tree visualization with the current menu as tree root'''.

Troccoli il 10:52, 23 feb 2022

2022-02-23T10:52:51Z

← Versione meno recente		Versione delle 10:52, 23 feb 2022
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	In the Selections part you can associate the number typed by the user to a specific option in the drop-down menu. Some examples:		In the Selections part you can associate the number typed by the user to a specific option in the drop-down menu. Some examples:
	* '''Hang-up''': the call is over after the audio repetitions.		* '''Hang-up''': the call is over after the audio repetitions.
	* '''External number''': the call is routed to an external number that can be a cell phone or a number that doesn’t belong to the PBX ~~switchboard~~.		* '''External number''': the call is routed to an external number that can be a cell phone or a number that doesn’t belong to the PBX.
	You can choose the CLID that is used to identify the phone number of the calling user.		You can choose the CLID that is used to identify the phone number of the calling user.
	[[File:Clid.png\|centro\|700px]]		[[File:Clid.png\|centro\|700px]]

Troccoli il 10:57, 17 feb 2022

2022-02-17T10:57:05Z

← Versione meno recente		Versione delle 10:57, 17 feb 2022
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	[[File:Coda SC.png\|centro\|700px]]		[[File:Coda SC.png\|centro\|700px]]
	* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.		* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.
	For more informations visit the [[AdminGuide:GUI:OperatingMenu:Checktime\| Checktime~~/en~~]] page.		For more informations visit the [[AdminGuide:GUI:OperatingMenu:Checktime/en\| Checktime]] page.
	[[File:Controllo orario.png\|centro\|700px]]		[[File:Controllo orario.png\|centro\|700px]]
	* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.		* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.

Troccoli il 10:48, 17 feb 2022

2022-02-17T10:48:14Z

← Versione meno recente		Versione delle 10:48, 17 feb 2022
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	<br>		<br>

	~~<div class="mw-translate-fuzzy">~~
	==Configuration==		==Configuration==
	You can reach the IVR Menu selecting PBX Applications.		You can reach the IVR Menu selecting PBX Applications.
	[[File:Creazione_menu.png\|destra\|300px]]		[[File:Creazione_menu.png\|destra\|300px]]
	~~</div>~~

	It’s possible to create an arbitrary number of IVR menu that can be drop-down menu or indipendent menu.		It’s possible to create an arbitrary number of IVR menu that can be drop-down menu or indipendent menu.

Troccoli il 14:05, 16 feb 2022

2022-02-16T14:05:10Z

Troccoli: Creata pagina con "
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2022-02-15T17:28:41Z

Creata pagina con "<br>"

← Versione meno recente		Versione delle 17:28, 15 feb 2022
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	The Interactive Voice Response allows the caller to be routed to a specific service according to the DTMF input.		The Interactive Voice Response allows the caller to be routed to a specific service according to the DTMF input.

	~~{{#evu:https://vimeo.com/522235119~~		<br>
	~~\|alignment=right\|dimensions=300~~
	}}

	<div class="mw-translate-fuzzy">		<div class="mw-translate-fuzzy">

← Versione meno recente		Versione delle 15:43, 1 mar 2022
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	* '''External number''': the call is routed to an external number that can be a cell phone or a number that doesn’t belong to the PBX.		* '''External number''': the call is routed to an external number that can be a cell phone or a number that doesn’t belong to the PBX.
	You can choose the CLID that is used to identify the phone number of the calling user.		You can choose the CLID that is used to identify the phone number of the calling user.
	[[File:~~Clid~~.~~png~~\|centro\|700px]]		[[File:CLID IVR EN.JPG\|centro\|700px]]
	* '''Extension''': the call is transferred to an extension number that you can chose using the box on the right.		* '''Extension''': the call is transferred to an extension number that you can chose using the box on the right.
	[[File:~~Numero Interno~~.~~png~~\|centro\|700px]]		[[File:Extension IVR.JPG\|centro\|700px]]
	* '''Callgroup''': the call can be reached from more than one extension, the available one can answer an inbound call.		* '''Callgroup''': the call can be reached from more than one extension, the available one can answer an inbound call.
	For more informations visit the [[AdminGuide:Service:RingGroups/en\| Ring Groups]] page.		For more informations visit the [[AdminGuide:Service:RingGroups/en\| Ring Groups]] page.
	[[File:~~Gruppo di chiamata~~.~~png~~\|centro\|700px]]		[[File:CallGroup IVR.JPG\|centro\|700px]]
	* '''Callgroup (bypass checktime)''': time control on the call groups can be ignored using this option.		* '''Callgroup (bypass checktime)''': time control on the call groups can be ignored using this option.
	[[File:~~GC salta controllo~~.~~png~~\|centro\|700px]]		[[File:CallGroup (Bypass) IVR.JPG\|centro\|700px]]
	* '''Queue''': incoming calls don’t engage one or more destinations, but are placed in a queue. The call is removed from the queue when there are operators available to serve the customer.		* '''Queue''': incoming calls don’t engage one or more destinations, but are placed in a queue. The call is removed from the queue when there are operators available to serve the customer.
	For more informations visit the [[AdminGuide:Service:ACD/en\| ACD Service]] page.		For more informations visit the [[AdminGuide:Service:ACD/en\| ACD Service]] page.
	[[File:~~Coda~~.~~png~~\|centro\|700px]]		[[File:Queue IVR.JPG\|centro\|700px]]
	* '''Queue (bypass checktime)''': time control on the queues can be ignored using this option.		* '''Queue (bypass checktime)''': time control on the queues can be ignored using this option.
	[[File:~~Coda SC~~.~~png~~\|centro\|700px]]		[[File:Queue (bypass) IVR.JPG\|centro\|700px]]
	* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.		* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.
	For more informations visit the [[AdminGuide:GUI:OperatingMenu:Checktime/en\| Checktime]] page.		For more informations visit the [[AdminGuide:GUI:OperatingMenu:Checktime/en\| Checktime]] page.
	[[File:~~Controllo orario~~.~~png~~\|centro\|700px]]		[[File:Checktime IVR.JPG\|centro\|700px]]
	* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.		* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.
	* '''Voicemail''': allows a user to receive voice messages when they’re unable to answer a call (if busy or unavailable).		* '''Voicemail''': allows a user to receive voice messages when they’re unable to answer a call (if busy or unavailable).
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	* '''MeetMe Room''': it’s possible to log into an audio conference service in which internal or external people are connected to.		* '''MeetMe Room''': it’s possible to log into an audio conference service in which internal or external people are connected to.
	You can choose to ask the room number (PIN) or to directly send the user to the room.		You can choose to ask the room number (PIN) or to directly send the user to the room.
	[[File:~~Audioconferenza1~~.~~png~~\|centro\|700px]]		[[File:MeetMeRoom IVR.JPG\|centro\|700px]]
	[[File:Audioconferenza2.png\|centro\|700px]]		[[File:Audioconferenza2.png\|centro\|700px]]
	* '''Dynamic Routing''': this service allows to manage the call whether by invoking an external web service (like the original application) or by finding the parameters on a XSL/CSV file loaded on the PBX.		* '''Dynamic Routing''': this service allows to manage the call whether by invoking an external web service (like the original application) or by finding the parameters on a XSL/CSV file loaded on the PBX.
	For more informations visit the [[AdminGuide:Service:DynamicRouting/en\| Dynamic Routing]] page.		For more informations visit the [[AdminGuide:Service:DynamicRouting/en\| Dynamic Routing]] page.
	* '''FAX instance''': allows you to select a FAX instance that is considered a physical FAX that can be accessed by one or more users.		* '''FAX instance''': allows you to select a FAX instance that is considered a physical FAX that can be accessed by one or more users.
	For more informations visit the [[AdminGuide:Service:FaxModule/en\| Fax Module]] page.[[File:~~Fax~~.~~png~~\|centro\|700px]]		For more informations visit the [[AdminGuide:Service:FaxModule/en\| Fax Module]] page.[[File:FAX Istance IVR.JPG\|centro\|700px]]
	* '''Numbering plan – custom selection''': allows you to insert a selection that has already been configured in the numbering plan.		* '''Numbering plan – custom selection''': allows you to insert a selection that has already been configured in the numbering plan.
	[[File:~~Piano di numerazione1~~.~~png~~\|centro\|700px]]		[[File:Numbering Plan (Select) IVR.JPG\|centro\|700px]]
	* '''Numbering plan – ask for selection''': an audio file that asks for selection will be played. This allows the caller to choose which extension wants to reach. The possibilities are listed in the audio file.		* '''Numbering plan – ask for selection''': an audio file that asks for selection will be played. This allows the caller to choose which extension wants to reach. The possibilities are listed in the audio file.
	[[File:~~Piano di numerazione2~~.~~png~~\|centro\|700px]]		[[File:Numbering Plan (Ask) IVR.JPG\|centro\|700px]]
	* '''Allow digit exten enabled''': allows the caller to type a number - if he already knows it - without listen to the possibililities. The number can be composed of several digits, so the IVR service will wait until the user finish, to avoid directing the customer to the wrong selection.		* '''Allow digit exten enabled''': allows the caller to type a number - if he already knows it - without listen to the possibililities. The number can be composed of several digits, so the IVR service will wait until the user finish, to avoid directing the customer to the wrong selection.
	[[File:~~Permetti digitazione~~.~~png~~\|centro\|300px]]		[[File:Allow digit IVR.JPG\|centro\|300px]]

	== IVR submenu (in cascade) ==		== IVR submenu (in cascade) ==

← Versione meno recente		Versione delle 14:05, 16 feb 2022
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	[[File:Numero Interno.png\|centro\|700px]]		[[File:Numero Interno.png\|centro\|700px]]
	* '''Callgroup''': the call can be reached from more than one extension, the available one can answer an inbound call.		* '''Callgroup''': the call can be reached from more than one extension, the available one can answer an inbound call.
	For more informations visit the [[AdminGuide:Service:RingGroups\| Ring Groups]] page.		For more informations visit the [[AdminGuide:Service:RingGroups/en\| Ring Groups]] page.
	[[File:Gruppo di chiamata.png\|centro\|700px]]		[[File:Gruppo di chiamata.png\|centro\|700px]]
	* '''Callgroup (bypass checktime)''': time control on the call groups can be ignored using this option.		* '''Callgroup (bypass checktime)''': time control on the call groups can be ignored using this option.
	[[File:GC salta controllo.png\|centro\|700px]]		[[File:GC salta controllo.png\|centro\|700px]]
	* '''Queue''': incoming calls don’t engage one or more destinations, but are placed in a queue. The call is removed from the queue when there are operators available to serve the customer.		* '''Queue''': incoming calls don’t engage one or more destinations, but are placed in a queue. The call is removed from the queue when there are operators available to serve the customer.
	For more informations visit the [[AdminGuide:Service:ACD\| ACD Service]] page.		For more informations visit the [[AdminGuide:Service:ACD/en\| ACD Service]] page.
	[[File:Coda.png\|centro\|700px]]		[[File:Coda.png\|centro\|700px]]
	* '''Queue (bypass checktime)''': time control on the queues can be ignored using this option.		* '''Queue (bypass checktime)''': time control on the queues can be ignored using this option.
	[[File:Coda SC.png\|centro\|700px]]		[[File:Coda SC.png\|centro\|700px]]
	* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.		* '''Checktime''': is a way to manage the routing of calls on a time/manual basis. The time-based process consists of defining time slots that are detected in order: if current date and time match with one of these, the call is forwarded, otherwise a general action is performed. The manual mode consists in on/off switches that can be controlled thanks to a code typed from telephone and/or BLF key.
	For more informations visit the [[AdminGuide:GUI:OperatingMenu:Checktime\| Checktime]] page.		For more informations visit the [[AdminGuide:GUI:OperatingMenu:Checktime\| Checktime/en]] page.
	[[File:Controllo orario.png\|centro\|700px]]		[[File:Controllo orario.png\|centro\|700px]]
	* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.		* '''IVR menu''': allows you to select an existing IVR menu that will be linked to the current one, this creates a cascading menu.
	* '''Voicemail''': allows a user to receive voice messages when they’re unable to answer a call (if busy or unavailable).		* '''Voicemail''': allows a user to receive voice messages when they’re unable to answer a call (if busy or unavailable).
	For more informations visit the [[AdminGuide:Service:Voicemail\| Voicemail]] page.		For more informations visit the [[AdminGuide:Service:Voicemail/en\| Voicemail]] page.
	* '''MeetMe Room''': it’s possible to log into an audio conference service in which internal or external people are connected to.		* '''MeetMe Room''': it’s possible to log into an audio conference service in which internal or external people are connected to.
	You can choose to ask the room number (PIN) or to directly send the user to the room.		You can choose to ask the room number (PIN) or to directly send the user to the room.
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	[[File:Audioconferenza2.png\|centro\|700px]]		[[File:Audioconferenza2.png\|centro\|700px]]
	* '''Dynamic Routing''': this service allows to manage the call whether by invoking an external web service (like the original application) or by finding the parameters on a XSL/CSV file loaded on the PBX.		* '''Dynamic Routing''': this service allows to manage the call whether by invoking an external web service (like the original application) or by finding the parameters on a XSL/CSV file loaded on the PBX.
	For more informations visit the [[AdminGuide:Service:DynamicRouting\| Dynamic Routing]] page.		For more informations visit the [[AdminGuide:Service:DynamicRouting/en\| Dynamic Routing]] page.
	* '''FAX instance''': allows you to select a FAX instance that is considered a physical FAX that can be accessed by one or more users.		* '''FAX instance''': allows you to select a FAX instance that is considered a physical FAX that can be accessed by one or more users.
	For more informations visit the [[AdminGuide:Service:FaxModule\| Fax Module]] page.[[File:Fax.png\|centro\|700px]]		For more informations visit the [[AdminGuide:Service:FaxModule/en\| Fax Module]] page.[[File:Fax.png\|centro\|700px]]
	* '''Numbering plan – custom selection''': allows you to insert a selection that has already been configured in the numbering plan.		* '''Numbering plan – custom selection''': allows you to insert a selection that has already been configured in the numbering plan.
	[[File:Piano di numerazione1.png\|centro\|700px]]		[[File:Piano di numerazione1.png\|centro\|700px]]