AdminGuide:Service:CallCampaign/en - Cronologia

Troccoli: Creata pagina con "Campaigns active at a given time are sorted by priority, and in case of a tie, precedence is given to the campaign with an earlier start timestamp.
Starting with the highe..."

2022-09-20T13:05:33Z

Creata pagina con "Campaigns active at a given time are sorted by priority, and in case of a tie, precedence is given to the campaign with an earlier start timestamp.<br> Starting with the highe..."

← Versione meno recente		Versione delle 13:05, 20 set 2022
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	This panel, which can be accessed by clicking the magnifying glass icon, displays the list of recipients and the current status for each: time of last call, outcome, number of call attempts, timestamp of last answer or listening confirmation, list of call attempts and corresponding events and timestamps. Within this panel you can execute actions regarding the campaign (pause and terminate) and the recipients (stop call attempts, add more call attempts, etc.).		This panel, which can be accessed by clicking the magnifying glass icon, displays the list of recipients and the current status for each: time of last call, outcome, number of call attempts, timestamp of last answer or listening confirmation, list of call attempts and corresponding events and timestamps. Within this panel you can execute actions regarding the campaign (pause and terminate) and the recipients (stop call attempts, add more call attempts, etc.).

	~~Nel pannello sono visibili i~~ '''~~cambi di stato~~''' ~~di un destinatario~~, ~~che sono pilotati dall’avvio e termine delle chiamate dirette ad esso~~, ~~e possono causare il cambio di stato della campagna a cui appartengono~~:		The panel shows the '''state changes''' of a recipient, which are driven by the initiation and termination of calls directed to it, and can cause the state of the campaign to which they belong to change:
	* '''''Idle''''': ~~inattivo~~, ~~disponibile ad essere chiamato~~ (~~se la campagna si trova~~ in ~~stato “Attiva”~~)		* '''''Idle''''': inactive, available to be called (if the campaign is in ''Active'' state).
	* '''''~~Attivo~~''''': è in ~~corso una chiamata~~		* '''''Active''''': a call is in progress
	* '''''~~Contattato~~''''': ~~è stato contattato con successo e sono state date le conferme richieste~~ (~~risposta e ascolto~~, ~~se previste~~)		* '''''Contacted''''': has been successfully contacted, and required acknowledgments have been given (answered and listened to, if provided)
	* '''''~~Fallito~~''''': ~~è stato fatto un numero di tentativi di chiamata pari al massimo previsto~~, ~~senza che sia stato contattato con successo~~. ~~Da questo stato l’utente può assegnare altri tentativi di chiamata a quel destinatario~~, ~~che torna quindi nuovamente nello stato “Idle”~~		* '''''Failed''''': several call attempts equal to the maximum expected number have been made, without being successfully contacted. From this state, the user can assign further call attempts to that recipient, which then returns to the "Idle" state again
	[[File:CampagneAvviso StatoCampagna.jpg\|centro]]		[[File:CampagneAvviso StatoCampagna.jpg\|centro]]

	== ~~Logica di~~ scheduling ~~delle chiamate~~ ==		== Call scheduling logic ==

	~~La logica con cui il sistema decide l’esecuzione di una nuova chiamata verso un destinatario appartenente ad una certa campagna dipende da numerosi parametri~~:		The logic by which the system decides on the execution of a new call to a recipient belonging to a certain campaign depends on several parameters:
	* '''~~Contemporaneità massima delle campagne~~'''		* '''Maximum simultaneity of campaigns'''
	* '''~~Contemporaneità massima delle chiamate complessive~~''' (~~totali~~/~~interne~~/~~esterne~~)		* '''Maximum simultaneity of total calls''' (total/internal/external)
	* '''~~Contemporaneità massima delle chiamate~~ per ~~campagna~~''' (~~totali~~/~~interne~~/~~esterne~~)		* '''Maximum simultaneity of calls per campaign''' (total/internal/external)
	* '''~~Priorità delle campagne~~'''		* '''Priority of campaigns'''
	* '''~~Timestamp di avvio di ciascuna campagna~~'''		* '''Start timestamp of each campaign'''
	* '''Timestamp ~~dell’ultimo tentativo di chiamata verso ciascun destinatario~~''' (~~con esito negativo~~)		* '''Timestamp of last call attempt to each recipient''' (unsuccessful)

	~~Le campagne attive ad un dato momento vengono ordinate~~ in ~~base alla priorità~~, ~~ed in caso di parità viene data precedenza alla campagna con~~ timestamp ~~di avvio precedente~~.<br>		Campaigns active at a given time are sorted by priority, and in case of a tie, precedence is given to the campaign with an earlier start timestamp.<br>
	~~Partendo dalla campagna a massima priorità~~, ~~il sistema genera tante chiamate fino al raggiungimento delle contemporaneità massime~~ (~~della campagna e complessive~~). ~~Vengono chiamati per primi i destinatari che non sono stati chiamati~~ in ~~precedenza, secondo l’ordine con cui sono elencati nella configurazione della campagna~~. ~~Nel caso in cui cia raggiunto un limite di contemporaneità~~, ~~ad esempio per le interne~~, ~~il sistema continuerà a selezionare destinatari da quella campagna~~, ~~scegliendolo solo da quelli esterni~~. ~~Quando si esauriscono i destinatari che non sono mai stati chiamati~~, ~~se c’è ancora posto per ulteriori chiamate per quella stessa campagna~~, ~~il sistema passa~~ a ~~richiamare i destinatari già chiamati in precedenza~~, ~~partendo da quelli che sono stati chiamati più lontano nel tempo. Nel momento in cui non sia possibile selezionare un nuovo destinatario da questa campagna lo~~ scheduler ~~ripete la valutazione sulla seconda campagna~~ (~~per priorità~~/~~tempo di avvio~~), ~~e così via fino al raggiungimento dei limiti complessivi di chiamata o all’esaurimento di destinatari disponibili~~.~~<br>~~		Starting with the highest priority campaign, the system generates as many calls until the maximum simultaneities (of the campaign and overall) are reached.
	~~Ogni volta che una chiamata termina~~, ~~oppure ogni volta che viene avviata una nuova campagna~~, ~~oppure quando vengono modificati i limiti globali del servizio~~, ~~viene eseguito di nuovo l’algoritmo di~~ scheduling ~~per determinare se è possibile effettuare una o più nuove chiamate~~.~~<br>~~		Recipients who have not been called previously are called first, according to the order in which they are listed in the campaign configuration. If a concurrent limit has been reached, such as for internal, the system will continue to select recipients from that campaign, choosing only from external ones. When you run out of recipients, who have never been called, if there is still room for more calls for that same campaign, the system will switch to calling back previously called recipients, starting with those who have been called furthest back in time.
			When a new recipient cannot be selected from this campaign, the scheduler repeats the evaluation on the second campaign (by priority/start time), until the overall call limits are reached, or the available recipients are exhausted.
			Each time a call ends, a new campaign is started, or when global service limits are changed, the scheduling algorithm is run again to determine whether one or more new calls can be made.

Troccoli il 15:15, 1 mar 2022

2022-03-01T15:15:29Z

Troccoli il 15:10, 1 mar 2022

2022-03-01T15:10:35Z

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	* '''''List of recipients''''': the list of internal or external recipients. For contacts inserted manually, the user can specify a name and an email address along with the number. The list can be ordered; the scheduler will make calls according to the order if other parameters are equal.		* '''''List of recipients''''': the list of internal or external recipients. For contacts inserted manually, the user can specify a name and an email address along with the number. The list can be ordered; the scheduler will make calls according to the order if other parameters are equal.

	[[File:~~CampagneAvviso NuovoModello~~.~~jpg~~\|centro]]		[[File:New Call Campaign.JPG\|centro]]

	Once the model has been created, it will appear in the "models list", from which an enabled user can:		Once the model has been created, it will appear in the "models list", from which an enabled user can:
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	* '''View the list of recipients''' of the campaign.		* '''View the list of recipients''' of the campaign.

	[[File:~~CampagneAvviso ListaModelli~~.~~jpg~~\|1000px\|centro]]		[[File:Template List CallCampaign.JPG\|1000px\|centro]]

	== Starting and managing a call campaign ==		== Starting and managing a call campaign ==
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	* '''''Set schedule''''': specify the time and date on which the campaign will start.		* '''''Set schedule''''': specify the time and date on which the campaign will start.

	[[File:~~CampagneAvviso AvviaCampagna~~.~~jpg~~\|centro]]		[[File:Start New CallCampaign Istance.JPG\|centro]]

	After clicking the '''''"Start"''''' button, the new campaign will appear in the '''''"Campaigns list"''''' panel.		After clicking the '''''"Start"''''' button, the new campaign will appear in the '''''"Campaigns list"''''' panel.

Troccoli il 15:06, 1 mar 2022

2022-03-01T15:06:34Z

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	Every time a call is terminated, whether successfully or not, or when a new campaign is started, the call scheduler (which determines whether or not a new call may be made and towards which recipient among all those for all campaigns) operates according to the current limits.		Every time a call is terminated, whether successfully or not, or when a new campaign is started, the call scheduler (which determines whether or not a new call may be made and towards which recipient among all those for all campaigns) operates according to the current limits.

	[[File:~~CampagneAvviso Impostazioni~~.~~jpg~~\|centro]]		[[File:General Settings CallCampaign.JPG\|centro]]

	To start a campaign, you must first set a Campaign model with the parameters that determine the behavior of the active campaigns and then start a campaign from that model (or set it to start at a later time). Multiple campaign may be started from the same model at different times, changing a subset of settings such as the audio file to be played or the list of recipients.		To start a campaign, you must first set a Campaign model with the parameters that determine the behavior of the active campaigns and then start a campaign from that model (or set it to start at a later time). Multiple campaign may be started from the same model at different times, changing a subset of settings such as the audio file to be played or the list of recipients.

S.vistoli: Creata pagina con "This panel, which can be accessed by clicking the magnifying glass icon, displays the list of recipients and the current status for each: time of last call, outcome, number of..."

2020-03-23T10:00:49Z

Creata pagina con "This panel, which can be accessed by clicking the magnifying glass icon, displays the list of recipients and the current status for each: time of last call, outcome, number of..."

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	There is also a "Campaign status" panel that displays all the data regarding the status and history of a campaign.		There is also a "Campaign status" panel that displays all the data regarding the status and history of a campaign.

	~~In questo pannello (a cui si accede cliccando sull’icona della lente di ingrandimento) viene visualizzato anche l’elenco dei destinatari e per ciascuno di essi lo stato corrente~~: ~~ultima volta che è stato chiamato~~, ~~esito~~, ~~numero di tentativi di chiamata~~, timestamp ~~di ultima risposta e di ascolto~~, ~~l’elenco dei tentativi di chiamata con i relativi eventi e timestamp~~. ~~All’interno di questo pannello è possibile per l’utente comandare azioni relative alla campagna~~ (~~sospendi e termina~~) ~~e al destinatario~~ (~~interrompi tentativi di chiamata~~, ~~assegna ulteriori N tentativi~~, …).~~<br>~~		This panel, which can be accessed by clicking the magnifying glass icon, displays the list of recipients and the current status for each: time of last call, outcome, number of call attempts, timestamp of last answer or listening confirmation, list of call attempts and corresponding events and timestamps. Within this panel you can execute actions regarding the campaign (pause and terminate) and the recipients (stop call attempts, add more call attempts, etc.).

	Nel pannello sono visibili i '''cambi di stato''' di un destinatario, che sono pilotati dall’avvio e termine delle chiamate dirette ad esso, e possono causare il cambio di stato della campagna a cui appartengono:		Nel pannello sono visibili i '''cambi di stato''' di un destinatario, che sono pilotati dall’avvio e termine delle chiamate dirette ad esso, e possono causare il cambio di stato della campagna a cui appartengono:

S.vistoli il 09:56, 23 mar 2020

2020-03-23T09:56:35Z

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	If the status of a recipient changes to "Failed" to "Idle" (because the user added new call attempts)the the campaign will switch to "Active" mode again.<br>		If the status of a recipient changes to "Failed" to "Idle" (because the user added new call attempts)the the campaign will switch to "Active" mode again.<br>
	Alternatively, the user can permanently close the campaign by clicking the "STOP" icon.		Alternatively, the user can permanently close the campaign by clicking the "STOP" icon.
	** ~~Ended~~: the campaign has ended even if some recipients have not been successfully reached. If a campaign is "Incomplete", the user can switch it to this status.		** Terminated: the campaign has ended even if some recipients have not been successfully reached. If a campaign is "Incomplete", the user can switch it to this status.
	** Completed: this status is automatically reached the moment all recipients have been successfully reached.		** Completed: this status is automatically reached the moment all recipients have been successfully reached.

S.vistoli: Creata pagina con "This panel is a log of past and current campaigns through which you can view the details of the campaigns: * The following configuration parameters: Name, Model, caller number..."

2020-03-23T09:56:07Z

Creata pagina con "This panel is a log of past and current campaigns through which you can view the details of the campaigns: * The following configuration parameters: Name, Model, caller number..."

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	After clicking the '''''"Start"''''' button, the new campaign will appear in the '''''"Campaigns list"''''' panel.		After clicking the '''''"Start"''''' button, the new campaign will appear in the '''''"Campaigns list"''''' panel.

	Questo pannello costituisce un registro delle campagne passate ed anche di quelle correnti, tramite il quale è possibile visualizzare lo stato istantaneo della campagna, il grado di avanzamento delle chiamate, oltre ad alcuni parametri di configurazione. La vista delle campagne mostra le seguenti informazioni:		This panel is a log of past and current campaigns through which you can view the details of the campaigns:
	* ~~Come parametri di configurazione sono mostrati~~: ~~Nome~~, ~~Modello~~, ~~numero chiamante~~, ~~priorità~~, timeout ~~di squillo~~, ~~tentativi massimi~~ per ~~destinatario~~, ~~valore della soglia di completamento~~, ~~richiesta di risposta e conferma di ascolto~~, ~~contemporaneità~~.		* The following configuration parameters: Name, Model, caller number, priority, ring timeout, maximum call attempts per recipient, completion threshold, answer and listing confirmation, simultaneity.
	* ~~Programmazione Avvio: l’ora prevista di inizio della campagna~~		* Start time.
	* ~~Destinatari totali: il numero totale dei destinatari della campagna~~		* Total number of recipients.
	* ~~Destinatari contattati con successo~~: ~~Destinatari che hanno risposto alla campagna secondo le impostazioni della campagna stessa~~		* Successfully reached recipients: the recipients that have been reached by the campaign according to its settings.
	* ~~Chiamate in corso~~: ~~numero delle chiamate attualmente in corso per quella campagna~~		* Current calls: the number of calls that are currently active.
	* ~~Stato~~: ~~indica lo stato in cui si trova la campagna e può essere uno dei seguenti~~:		* Status: the status of the campaign, which can be one of the following:
	** ~~Programmata~~: ~~al momento dell’attivazione~~. ~~Da questo stato passa nello stato “In esecuzione” in caso di avvio immediato~~, ~~o al momento previsto dalla schedulazione se avviata~~ in ~~modalità differita~~		** Scheduled: at the time of activation. The status will change to "Active" if the starting mode is immediate, or at the moment set in the configuration if the starting mode is immediate is delayed.
	** ~~In esecuzione (o Attiva)~~: ~~quando vengono eseguite le chiamate verso i destinatari di questa campagna~~.		** Active: calls towards the recipients are currently being made.
	** ~~Sospesa~~: ~~attivabile dall’utente premendo il pulsante “Sospendi”~~. ~~In questo stato non vengono generate nuove chiamate per i destinatari appartenenti a questa campagna~~; ~~le chiamate in corso non vengono interrotte~~.		** Paused: can be activated by the user by clicking the "Pause" button. New calls will not be made; current calls will not be interrupted.
	** ~~Bloccata~~: ~~quando si eccede il grado di parallelismo previsto per le campagne~~		** Blocked: the number of simultaneous calls has been reached.
	** ~~Incompleta~~: ~~quando sono state eseguite tutte le chiamate possibili verso i destinatari ma almeno uno di questi non è stato contattato con successo~~. <br> ~~Nel caso in cui un destinatario passi dallo stato “Fallito” allo stato “Idle”~~ (~~perché un utente gli ha assegnato nuovi tentativi di chiamata~~) ~~allora la campagna torna in stato “Attiva” assegnando nuovi tentativi di chiamata per uno o più destinatari~~. <br>~~In alternativa l’utente può chiuderla definitivamente portandola nello stato “Terminata” cliccando sull’icona “STOP”~~		** Incomplete: all possible calls towards the recipients have been made but at least one has not been successfully reached.<br>
	** ~~Terminata~~: ~~quando la campagna è finita, anche con alcuni destinatari non contattati in via definitiva, e non possono essere più eseguite chiamate verso i suoi destinatari~~. ~~L’utente, per una campagna Incompleta~~, ~~può mettere la campagna in questo stato usando il tasto corrispondente~~.		If the status of a recipient changes to "Failed" to "Idle" (because the user added new call attempts)the the campaign will switch to "Active" mode again.<br>
	** ~~Completata~~: ~~Si arriva in questo stato in modo automatico, nel momento in cui tutti i destinatari della campagna siano stati contattati con successo~~		Alternatively, the user can permanently close the campaign by clicking the "STOP" icon.
			** Ended: the campaign has ended even if some recipients have not been successfully reached. If a campaign is "Incomplete", the user can switch it to this status.
			** Completed: this status is automatically reached the moment all recipients have been successfully reached.

	[[File:CampagneAvviso ListaCampagne.jpg\|1000px\|centro]]		[[File:CampagneAvviso ListaCampagne.jpg\|1000px\|centro]]
	~~Oltre~~ a ~~questo pannello di summary delle campagne presente un “Pannello di stato della campagna” che raccoglie tutte le informazioni relative allo stato ed allo storico della campagna~~. ~~<br>~~
			There is also a "Campaign status" panel that displays all the data regarding the status and history of a campaign.

	In questo pannello (a cui si accede cliccando sull’icona della lente di ingrandimento) viene visualizzato anche l’elenco dei destinatari e per ciascuno di essi lo stato corrente: ultima volta che è stato chiamato, esito, numero di tentativi di chiamata, timestamp di ultima risposta e di ascolto, l’elenco dei tentativi di chiamata con i relativi eventi e timestamp. All’interno di questo pannello è possibile per l’utente comandare azioni relative alla campagna (sospendi e termina) e al destinatario (interrompi tentativi di chiamata, assegna ulteriori N tentativi, …).<br>		In questo pannello (a cui si accede cliccando sull’icona della lente di ingrandimento) viene visualizzato anche l’elenco dei destinatari e per ciascuno di essi lo stato corrente: ultima volta che è stato chiamato, esito, numero di tentativi di chiamata, timestamp di ultima risposta e di ascolto, l’elenco dei tentativi di chiamata con i relativi eventi e timestamp. All’interno di questo pannello è possibile per l’utente comandare azioni relative alla campagna (sospendi e termina) e al destinatario (interrompi tentativi di chiamata, assegna ulteriori N tentativi, …).<br>

S.vistoli: Creata pagina con "After clicking the '''''"Start"''''' button, the new campaign will appear in the '''''"Campaigns list"''''' panel."

2020-03-23T08:56:39Z

Creata pagina con "After clicking the '''''"Start"''''' button, the new campaign will appear in the '''''"Campaigns list"''''' panel."

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	[[File:CampagneAvviso AvviaCampagna.jpg\|centro]]		[[File:CampagneAvviso AvviaCampagna.jpg\|centro]]

	~~Alla conferma, selezionando premendo sul tasto~~ '''''~~“Avvia”~~''''', ~~la nuova campagna (avviata o programmata) compare nel pannello~~ '''''~~“Lista Campagne”~~'''''.~~<br>~~		After clicking the '''''"Start"''''' button, the new campaign will appear in the '''''"Campaigns list"''''' panel.

	Questo pannello costituisce un registro delle campagne passate ed anche di quelle correnti, tramite il quale è possibile visualizzare lo stato istantaneo della campagna, il grado di avanzamento delle chiamate, oltre ad alcuni parametri di configurazione. La vista delle campagne mostra le seguenti informazioni:		Questo pannello costituisce un registro delle campagne passate ed anche di quelle correnti, tramite il quale è possibile visualizzare lo stato istantaneo della campagna, il grado di avanzamento delle chiamate, oltre ad alcuni parametri di configurazione. La vista delle campagne mostra le seguenti informazioni:

S.vistoli: Creata pagina con "After configuring a call campaign model, you can start a new campaign, immediately or with a delay. You can create a campaign by clicking on the '''''"Start"''''' icon in the..."

2020-03-23T08:55:50Z

Creata pagina con "After configuring a call campaign model, you can start a new campaign, immediately or with a delay. You can create a campaign by clicking on the '''''"Start"''''' icon in the..."

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	== Starting and managing a call campaign ==		== Starting and managing a call campaign ==

	~~Dopo aver configurato un modello di campagna di avviso~~, ~~l’utente può comandare l’avvio di una campagna~~, ~~immediato o differito nel tempo~~. ~~<br>~~		After configuring a call campaign model, you can start a new campaign, immediately or with a delay.
	~~La creazione della Campagna si effettua cliccando sull’icona~~ '''''~~“Avvia”~~''''' ~~nella colonna~~ '''''~~“Azioni”~~''''' ~~della Lista Modelli~~. ~~Viene aperto un pannello intermedio '''''“Avvio nuova campagna di avviso”'''''~~ in ~~cui è possibile assegnare un nome alla specifica campagna, effettuare l’eventuale modifica (rispetto al modello di origine) del~~ file ~~audio da riprodurre e dell’elenco dei destinatari~~. ~~<br>~~
	~~Infine~~, ~~è possibile definire la programmazione della campagna secondo tre modalità~~:		You can create a campaign by clicking on the '''''"Start"''''' icon in the '''''"Actions"''''' column of the Models List. A new panel will open in which you can set the name of the campaign and change the audio file or the list of recipients if necessary.
	* '''''~~Immediata~~''''': ~~la campagna viene avviata immediatamente alla pressione del pulsante “Avvia”~~
	* '''''~~Ritardata~~''''': ~~selezionando il tempo~~ (in ~~minuti~~) ~~dopo il quale la campagna viene avviata~~		Finally, you can configure the start of the campaign in three modes:
	* '''''~~Orario programmato~~''''': ~~specificando una data ed ora a cui la campagna verrà avviata~~		* '''''Immediate''''': the campaign will start immediately after you press "start";
			* '''''Delayed''''': select the delay (in minutes) after which the campaign will start;
			* '''''Set schedule''''': specify the time and date on which the campaign will start.

	[[File:CampagneAvviso AvviaCampagna.jpg\|centro]]		[[File:CampagneAvviso AvviaCampagna.jpg\|centro]]

S.vistoli: Creata pagina con "== Starting and managing a call campaign =="

2020-03-20T14:48:20Z

Creata pagina con "== Starting and managing a call campaign =="

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	[[File:CampagneAvviso ListaModelli.jpg\|1000px\|centro]]		[[File:CampagneAvviso ListaModelli.jpg\|1000px\|centro]]

	== ~~Avvio e gestione di una campagna di avviso~~ ==		== Starting and managing a call campaign ==

	Dopo aver configurato un modello di campagna di avviso, l’utente può comandare l’avvio di una campagna, immediato o differito nel tempo. <br>		Dopo aver configurato un modello di campagna di avviso, l’utente può comandare l’avvio di una campagna, immediato o differito nel tempo. <br>

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	* '''''Name''''': the name of the campaign. Can contain alphanumeric characters, spaces, dashes, and underscores. This attribute is used as the Display-Name for calls made by the campaign.		* '''''Name''''': the name of the campaign. Can contain alphanumeric characters, spaces, dashes, and underscores. This attribute is used as the Display-Name for calls made by the campaign.
	* '''''Caller number''''': the number used by the system to make the calls (both internal and external). For external calls, the effective caller number will be derived from this attribute based on the manipulation rules of the outbound line used.		* '''''Caller number''''': the number used by the system to make the calls (both internal and external). For external calls, the effective caller number will be derived from this attribute based on the manipulation rules of the outbound line used.
	* '''''Outbound ~~routing~~ class''''': determines the routing of external calls. If the class does not allow one or more of the configured recipients, those calls will fail; no preemptive checks will be made.		* '''''Outbound Call Routing class''''': determines the routing of external calls. If the class does not allow one or more of the configured recipients, those calls will fail; no preemptive checks will be made.
	* '''''Priority''''': the value used by the scheduler to make the calls if more than one campaign is active at the same time.		* '''''Priority''''': the value used by the scheduler to make the calls if more than one campaign is active at the same time.
	* '''''~~Audio~~ file''''': the audio file played to each recipient.		* '''''Sound file''''': the audio file played to each recipient.
	* '''''Completion threshold''''': the number of recipients that must be successfully reached in order to to consider the campaign complete.		* '''''Completion threshold''''': the number of recipients that must be successfully reached in order to to consider the campaign complete.
	* '''''Number of call attempts''''': the maximum number of unsuccessful call attempts that will be made towards each recipient. Once this number has been reached for a recipient, the system will not make any new attempts and the recipient will be definitively considered "not reached". The user that manages the campaign may add new call attempts.<br>		* '''''Number of call attempts per recipient''''': the maximum number of unsuccessful call attempts that will be made towards each recipient. Once this number has been reached for a recipient, the system will not make any new attempts and the recipient will be definitively considered "not reached". The user that manages the campaign may add new call attempts.<br>
	This value cannot be unlimited (default 5).		This value cannot be unlimited (default 5).
	* '''''Call timeout''''': the ring timeout (in seconds) for each call		* '''''Call timeout (seconds)''''': the ring timeout (in seconds) for each call
	* '''''~~Require~~ answer confirmation''''': this checkbox determines whether or not the system must require the recipient to dial 1 to confirm that they have actually answered before playing the message. This applies to both internal and external calls and ensures that the call was not sent to an answering machine or a voicemail box.		* '''''Request answer confirmation''''': this checkbox determines whether or not the system must require the recipient to dial 1 to confirm that they have actually answered before playing the message. This applies to both internal and external calls and ensures that the call was not sent to an answering machine or a voicemail box.
	* '''''~~Require listing~~ confirmation''''': this checkbox determines whether or not the system must require the recipient to dial 9 after the message has been played to confirm that they have actually listened and understood it. If 9 is not dialed, or if another button is dialed, the message will be repeated. If the call ends before confirmation is given, the system will consider the recipient to be "not reached", and if call attempts are still available a new one may be made depending on the policies of the scheduler.		* '''''Request listening confirmation''''': this checkbox determines whether or not the system must require the recipient to dial 9 after the message has been played to confirm that they have actually listened and understood it. If 9 is not dialed, or if another button is dialed, the message will be repeated. If the call ends before confirmation is given, the system will consider the recipient to be "not reached", and if call attempts are still available a new one may be made depending on the policies of the scheduler.
	* '''''Maximum number of simultaneous total/internal/external calls''''': these three values determine the maximum number of calls that the campaign cam make. The empty value means unlimited. The sum of the values set for internal and external calls may exceed the total limit, but in this case the effective number of overall calls cannot exceed it.		* '''''Maximum number of simultaneous total/internal/external calls''''': these three values determine the maximum number of calls that the campaign cam make. The empty value means unlimited. The sum of the values set for internal and external calls may exceed the total limit, but in this case the effective number of overall calls cannot exceed it.
	* '''''~~List of recipients~~''''': the list of internal or external recipients. For contacts inserted manually, the user can specify a name and an email address along with the number. The list can be ordered; the scheduler will make calls according to the order if other parameters are equal.		* '''''Recipients''''': the list of internal or external recipients. For contacts inserted manually, the user can specify a name and an email address along with the number. The list can be ordered; the scheduler will make calls according to the order if other parameters are equal.

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