AdminGuide:Procedures:IVRMenu/en - Cronologia

Silvia il 15:27, 23 mar 2018

2018-03-23T15:27:01Z

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	If the IVR is ~~what~~ you want, you can now apply you changes by clicking on ''Apply''.		If the IVR is configured the way you want, you can now apply you changes by clicking on ''Apply''.

	[[File:applica.png\|400x50px\|centro]]		[[File:applica.png\|400x50px\|centro]]

Silvia il 15:20, 23 mar 2018

2018-03-23T15:20:36Z

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	*'''Audio file''': select the audio file that will be played when the caller accesses this IVR menu. The audio files must have been previously uploaded to the Sounds -> Audio files section.		*'''Audio file''': select the audio file that will be played when the caller accesses this IVR menu. The audio files must have been previously uploaded to the Sounds -> Audio files section.
	*'''Repetitions''': select the number of times the audio message will be played before executing the predefined action.		*'''Repetitions''': select the number of times the audio message will be played before executing the predefined action.
	*'''Timeout (sec.)''': the time the caller has to make their choice. ~~This~~ is over, the PBX will either replay the message or execute the predefined action.		*'''Timeout (sec.)''': the time the caller has to make their choice. Once this is over, the PBX will either replay the message or execute the predefined action.
	*'''Predefined action''': select an audio message (optional) and the action to execute after the message has been repeated the configured number of times.		*'''Predefined action''': select an audio message (optional) and the action to execute after the message has been repeated the configured number of times.
	*'''Allow dialing of selection number''': when this is selected, if the caller know the number of an extension they can dial it while the audio message is playing to directly contact the desired extension.		*'''Allow dialing of selection number''': when this is selected, if the caller know the number of an extension they can dial it while the audio message is playing to directly contact the desired extension.

Silvia: Creata pagina con "If the IVR is what you want, you can now apply you changes by clicking on ''Apply''."

2018-02-27T09:47:26Z

Creata pagina con "If the IVR is what you want, you can now apply you changes by clicking on ''Apply''."

← Versione meno recente		Versione delle 09:47, 27 feb 2018
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	~~Se l’IVR è quello desiderato è possibile quindi rendere le modifiche operative cliccando sull’apposito tasto~~ ''~~Applica~~''.		If the IVR is what you want, you can now apply you changes by clicking on ''Apply''.

	[[File:applica.png\|400x50px\|centro]]		[[File:applica.png\|400x50px\|centro]]

Silvia: Creata pagina con "Once you have saved your changes, you will be sent to a summary page where you can view the IVR tree, complete with any and all sub-menus."

2018-02-27T09:47:14Z

Creata pagina con "Once you have saved your changes, you will be sent to a summary page where you can view the IVR tree, complete with any and all sub-menus."

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	'''''N.B.''''': ''The changes have been saved but have not yet been applied.''		'''''N.B.''''': ''The changes have been saved but have not yet been applied.''

	~~Una volta salvate le modifiche verremo riportati sulla schermata riassuntiva dell’IVR dove sarà possibile controllare l’albero~~ IVR, ~~completo di tutti gli eventuali sotto~~-~~menu~~.		Once you have saved your changes, you will be sent to a summary page where you can view the IVR tree, complete with any and all sub-menus.

	[[File:menu_ivr3.png\|700x240px\|centro]]		[[File:menu_ivr3.png\|700x240px\|centro]]

Silvia: Creata pagina con "'''''N.B.''''': ''The changes have been saved but have not yet been applied.''"

2018-02-27T09:46:44Z

Creata pagina con "'''''N.B.''''': ''The changes have been saved but have not yet been applied.''"

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	Once configuration has been completed, click on ''Save'' to to save your changes to the RAM.		Once configuration has been completed, click on ''Save'' to to save your changes to the RAM.

	'''''~~NOTA~~''''': ''~~Le modifiche sono state salvate in memoria ma non sono ancora operative~~.'' ~~<br>~~		'''''N.B.''''': ''The changes have been saved but have not yet been applied.''

	Una volta salvate le modifiche verremo riportati sulla schermata riassuntiva dell’IVR dove sarà possibile controllare l’albero IVR, completo di tutti gli eventuali sotto-menu.		Una volta salvate le modifiche verremo riportati sulla schermata riassuntiva dell’IVR dove sarà possibile controllare l’albero IVR, completo di tutti gli eventuali sotto-menu.

Silvia: Creata pagina con "Once configuration has been completed, click on ''Save'' to to save your changes to the RAM."

2018-02-27T09:46:36Z

Creata pagina con "Once configuration has been completed, click on ''Save'' to to save your changes to the RAM."

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	~~Una volta completata la configurazione del nuovo menu IVR cliccare sul tasto Salva per salvare in~~ RAM ~~le modifiche effettuate~~. ~~<br>~~		Once configuration has been completed, click on ''Save'' to to save your changes to the RAM.

	'''''NOTA''''': ''Le modifiche sono state salvate in memoria ma non sono ancora operative.'' <br>		'''''NOTA''''': ''Le modifiche sono state salvate in memoria ma non sono ancora operative.'' <br>

Silvia: Creata pagina con "The available actions for each selection are: Hang up Numbering plan – Custom selection Numbering plan – Ask for selection External number Extension Ring group *Rin..."

2018-02-27T09:46:24Z

Creata pagina con "The available actions for each selection are: *Hang up *Numbering plan – Custom selection *Numbering plan – Ask for selection *External number *Extension *Ring group *Rin..."

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	~~Le azioni disponibili per ogni selezione sono~~:		The available actions for each selection are:
	*~~Riaggancia~~		*Hang up
	*~~Piano di numerazione~~ – ~~Selezione personalizzata~~		*Numbering plan – Custom selection
	*~~Piano di numerazione~~ – ~~Chiedi selezione~~		*Numbering plan – Ask for selection
	*~~Numero esterno~~		*External number
	*~~Interno~~		*Extension
	*~~Gruppo di chiamata~~		*Ring group
	*~~Gruppo di chiamata~~ (~~salta controllo orario~~)		*Ring group (skip checktime)
	*~~Coda~~		*Queue
	*~~Coda~~ (~~salta controllo orario~~)		*Queue (skip checktime)
	*~~Menu~~ IVR		*IVR menu
	*~~Casella vocale~~		*Voicemail
	*~~Stanza di audioconferenza~~		*Audio conference room
	*API ~~esterna~~		*External API

Silvia: Creata pagina con "To configure an IVR menu, you must fill out the following fields: '''Name''': alphanumeric menu identifier. '''Main level menu''': only select this checkbox if this is the..."

2018-02-27T09:46:07Z

Creata pagina con "To configure an IVR menu, you must fill out the following fields: *'''Name''': alphanumeric menu identifier. *'''Main level menu''': only select this checkbox if this is the..."

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	~~Per configurare correttamente un~~ menu ~~IVR è necessario compilare i seguenti campi~~:		To configure an IVR menu, you must fill out the following fields:
	*'''~~Nome~~''': ~~identificativo alfa-numerico del~~ menu.
	*'''~~Menu di livello principale~~''': ~~selezionare questa casella solo se si tratta di un~~ menu ~~di livello principale~~, ~~se si tratta, invece, di un sottomenu lasciare la casella vuota~~.		*'''Name''': alphanumeric menu identifier.
	*'''~~File~~ Audio''': ~~scegliere il~~ file ~~audio da riprodurre all’ingresso del chiamante nel~~ menu ~~IVR~~. ~~I file~~ audio ~~devono essere precedentemente caricati nell’apposita sezione Suoni → File~~ Audio.		*'''Main level menu''': only select this checkbox if this is the main menu, otherwise leave it empty.
	*'''~~Ripetizioni~~''': ~~definire il numero di ripetizioni del messaggio~~ audio ~~prima di eseguire l’azione predefinita configurata~~.		*'''Audio file''': select the audio file that will be played when the caller accesses this IVR menu. The audio files must have been previously uploaded to the Sounds -> Audio files section.
	*'''Timeout (sec.)''': ~~tempo~~, espresso in secondi, che il chiamante ha a disposizione per effettuare la propria selezione. Alla scadenza di questo timeout verrà riprodotto il messaggio audio oppure si passerà all’azione predefinita configurata.		*'''Repetitions''': select the number of times the audio message will be played before executing the predefined action.
	*'''~~Azione predefinita~~''': ~~configurare un messaggio~~ audio (~~opzionale~~) ~~e l’azione da eseguire alla scadenza del timeout e delle ripetizioni previste~~.		*'''Timeout (sec.)''': the time the caller has to make their choice. This is over, the PBX will either replay the message or execute the predefined action.
	*'''~~Permetti digitazione del numero di selezione~~''': ~~quando questa casella è selezionata~~, ~~se il chiamante conosce il numero di interno potrà digitarlo durante la riproduzione del messaggio~~ audio ~~e contattare direttamente l’interno desiderato~~.		*'''Predefined action''': select an audio message (optional) and the action to execute after the message has been repeated the configured number of times.
	*'''~~Selezioni~~''': ~~per ogni tasto del telefono è possibile configurare un messaggio~~ audio ~~e una tra le azioni disponibili dal~~ menu ~~a tendina~~.		*'''Allow dialing of selection number''': when this is selected, if the caller know the number of an extension they can dial it while the audio message is playing to directly contact the desired extension.
			*'''Selections''': for each phone button you can configure an audio message and one of the actions form the drop-down menu.

	[[File:menu_ivr2.png\|350x112px\|centro]]		[[File:menu_ivr2.png\|350x112px\|centro]]

Silvia: Creata pagina con "An IVR menu is configured by linking each button to an action from a drop-down menu and selecting one or more audio files to be played to inform the caller of their options...."

2018-02-27T09:45:42Z

Creata pagina con "An IVR menu is configured by linking each button to an action from a drop-down menu and selecting one or more audio files to be played to inform the caller of their options...."

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	~~La configurazione avviene associando a ciascun tasto di selezione un’azione tra quelle messe~~ a ~~disposizione del~~ menu ~~a tendina, e predisponendo uno (o più) file~~ audio ~~per illustrare al chiamante l’effetto di ciascun tasto~~. ~~<br>~~		An IVR menu is configured by linking each button to an action from a drop-down menu and selecting one or more audio files to be played to inform the caller of their options.
	~~Per creare un nuovo~~ menu ~~IVR è sufficiente acquisire i permessi di modifica, cliccando sul lucchetto~~ [[File:Lucchettoconf.png \| 25x25px]] in ~~alto a destra~~, ~~e selezionare la voce~~ ''~~Aggiungi~~ menu ~~IVR~~''. ~~<br>~~
	~~A questo punto comparirà la schermata di configurazione del~~ menu ~~IVR riportata di seguito~~.		To create a new IVR menu you must first acquire edit permissions by clicking on the [[File:Lucchettoconf.png \| 25x25px]] icon in the top right, then select the ''Add IVR menu'' item.

			This will bring you to the IVR menu configuration page.

	[[File:menu_ivr1.png\|600x490px\|centro]]		[[File:menu_ivr1.png\|600x490px\|centro]]

Silvia: Creata pagina con "You can access the IVR (Interactive Voice Response) page from ''PBX applications''. From there you can create a voice menu that an external caller can navigate by pressing the..."

2018-02-27T09:45:14Z

Creata pagina con "You can access the IVR (Interactive Voice Response) page from ''PBX applications''. From there you can create a voice menu that an external caller can navigate by pressing the..."

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	~~Il pannello~~ IVR (Interactive Voice ~~Responder~~) ~~è accessibile nella sezione~~ ''~~Applicazioni~~ PBX'' ~~e permette di definire un~~ menu ~~vocale, navigabile con i tasti del telefono, da proporre a chi chiama dall’esterno~~. ~~Grazie a questo~~ menu ~~è possibile inoltrare la chiamata dell’utente verso varie destinazioni in base alle selezioni effettuate dal chiamante~~.		You can access the IVR (Interactive Voice Response) page from ''PBX applications''. From there you can create a voice menu that an external caller can navigate by pressing the buttons on their phone. With an IVR menu calls can be forwarded to different destinations based on the options selected by the caller.

	[[File:menu_ivr.png\|360x208px\|centro]]		[[File:menu_ivr.png\|360x208px\|centro]]