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__NOTOC__
__NOTOC__
= Welcome =
= Welcome =
Welcome to the technical wiki dedicated to '''KalliopePBX''' users and partners.
Welcome to the technical wiki dedicated to '''Kalliope''' users and partners.


Some contents of this wiki are public while others marked by the [[File:Lucchetto.png | 12x18px]] icon are restricted to registered KalliopePBX partners.  
<!--Some contents of this wiki are public, while others marked by the [[File:Lucchetto.png | 12x18px]] icon are restricted to registered KalliopePBX partners.-->


{|style="width: 70%; color: red; border: 2px solid" cellpadding="5"
|-
| '''ATTENTION''': Starting from 05/06/2020 the IP address corresponding to the license ('''license.kalliopepbx.it'''), updates ('''updates.kalliopepbx.it''') and KalliopeTribe registration ('''ems.kalliopepbx.it''') servers has changed from 77.72.27.4 to '''46.44.212.245'''.
All communication between the KalliopePBX and these servers is done in '''HTTPS''', using the standard port '''443'''.
If ACL filters are outgoing from Kalliope towards the old IP in the installation network of the central unit, it is necessary to update them with the new value.
We remind you that the VMs must periodically contact the license server to verify its validity. A prolonged period (30 days) of unreachability of the same can cause the block of the telephone functions.
We also recommend that the SMTP configuration of the central units be carried out in such a way as to receive, together with the others, the daily alert in case the server is unreachable.
|}


== News ==
== News ==
{|
{|
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 02/12/2019 :  
! 29/08/2022 :  
| new KalliopePBX rev. '''4.8.0''' Maintenance Release; KCTI mobile app: distributes the updated certificates for the Apple PushKit service; KCTI Pro: adds the option to remote control terminals with IP and port configuration during provisioning, even if the PBX and the phone are on different networks. ([[Firmware/en#Firmware_4.8.0_.2802.2F12.2F2019.29_-_Current_Stable|changelog]])
| released the new Release of KalliopePBX rev. '''4.15.0''', which introduces the ability to use Microsoft 365 email boxes as Mail2FAX boxes. ([[Firmware/en#Firmware_4.15.0_.2829.2F08.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 27/06/2022 :
| released the new Release of KalliopePBX rev. '''4.14.0''', which collects all the features introduced in firmware 4.13.x and adds new events related to call delivery to extensions. ([[Firmware/en#Firmware_4.14.0_.2827.2F06.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 06/05/2022 :  
| released the new Release of KalliopePBX rev. '''4.13.8''', which fixes some bugs. ([[Firmware/en#Firmware_4.13.8_.2806.2F05.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 26/04/2022 :  
| released the new Release of KalliopePBX rev. '''4.13.7''', which introduces the ability to include KCTI Mobile as a member of a queue by taking advantage of the wakeup mechanism when the app is a background. Also added support for optional Kalliope Enterprise licenses. ([[Firmware/en#Firmware_4.13.7_.2826.2F04.2F2022.29|changelog]]) 
|- style="vertical-align:top;"
! 08/03/2022 :
| KalliopePBX update '''4.13.6''' released: introduced new APIs for integrating third-party systems. Also introduced a new automatic alert email on reaching predefined occupancy thresholds disco ([[Firmware/en#Firmware_4.11.6_.2819.2F11.2F2020.29|changelog]])       
|- style="vertical-align:top;"
! 14/12/2021 :
| KalliopePBX update '''4.13.3''' released: introduced the new panel for monitoring status deviations and settings operation ([[Firmware/en#Firmware_4.13.3_.2814.2F12.2F2021.29|changelog]])
<!--
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 29/10/2019 :  
! 29/09/2021 :  
| KalliopePBX rev. '''4.7.17''' Technology Release is now available to the public; this is a bug present in versions 4.7.15 and 4.7.16 that caused scheduled jobs for evaluating accessibility statistics (Call Center module) to fail. The script failing caused a log to grow indefinitely, eventually fully occupying the file system.  ([[Firmware/en#Firmware_4.7.17_.2829.2F10.2F2019.29|changelog]])
| KalliopePBX update '''4.13.2''' released: introduced among the various innovations, the rebranding of the module Kalliope LAM ([[Firmware/en#Firmware_4.13.2_.2829.2F09.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 05/10/2019 :  
! 06/08/2021 :  
| KalliopePBX rev. '''4.7.16''' Technology Release is now available to the public; this release adds a REST API for exporting the DR in "blues" format containing outgoing, local, and incoming calls, which can be filtered by category. ([[Firmware/en#Firmware_4.7.16_.2801.2F10.2F2019.29|changelog]])
| KalliopePBX Maintenance update '''4.12.1''' released: fixed some bugs found in previous versions ([[Firmware/en#Firmware_4.12.1_.2806.2F08.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 26/07/2019 :  
! 28/06/2021 :  
| KalliopePBX rev. '''4.7.15''' Technology Release is now available to the public; this release completes Kalliope Android and iOS mobile app support, allowing calls to be received even in deep sleep mode. ([[Firmware/en#Firmware_4.7.15_.2826.2F07.2F2019.29|changelog]])
| KalliopePBX update '''4.13.0''' released: introduced the new Kalliope Logger Web service ([[Firmware/en#Firmware_4.13.0_.2828.2F06.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 06/06/2019 :  
! 30/04/2021 :  
| new KalliopePBX rev. '''4.7.12''' Technology Release, which introduces the new Dial-in/Dial-out Audio Conference service and fixes some bugs present in version 4.7.9 ([[Firmware/en#Firmware_4.7.12_.2806.2F06.2F2019.29|changelog]])
| KalliopePBX Maintenance update '''4.12.0''' released: introduced a new log for the visualization of the system events of the central unit (services status / cluster HA / calls / events code) ([[Firmware/en#Firmware_4.12.0_.2830.2F04.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 14/03/2019 :  
! 19/03/2021 :  
| new KalliopePBX rev. '''4.7.9''' Technology Release, which extends the phonebook management and fixes some bugs present in version 4.7.8 ([[Firmware/en#Firmware_4.7.9_.2814.2F03.2F2019.29|changelog]])
| KalliopePBX update '''4.11.12''' released: fixed two bugs found after the release of the previous 4.11.11 ([[Firmware/en#Firmware_4.11.12_.2819.2F03.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 25/02/2019 :  
! 14/03/2021 :  
| new KalliopePBX rev. '''4.7.8''' Technology Release, which adds FAX2Mail and Mail2FAX features as well as a new widget to the dashboard that lets users configure the function keys of their phone. This release also fixes some bugs present in version 4.7.4 ([[Firmware/en#Firmware_4.7.7_.2820.2F02.2F2019.29|changelog]])
| KalliopePBX update '''4.11.11''' released: introduced the Instant Meeting feature to the KalliopeLAM service, adds some new events related to calls and to the High Reliability service, and applies the latest recommendations in terms of validation of configurable passwords, as well as other changes and bugfixes ([[Firmware/en#Firmware_4.11.11_.2814.2F03.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 16/01/2019 :  
! 03/02/2021 :  
| new KalliopePBX rev. '''4.6.2''' Maintenance Release, which fixes some bugs present in version 4.6.1 ([[Firmware/en#Firmware_4.6.2_.2816.2F01.2F2019.29_-_Current_stable|changelog]])
| KalliopePBX update '''4.11.10''' released: introduced some optimizations and improvements in the management of the KalliopeLAM video conference service, as well as some extensions to existing services (call recording, Hotel module, provisioning) and a series of bug fixes ([[Firmware/en#Firmware_4.11.10_.2803.2F02.2F2021.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 21/12/2018 :  
! 06/12/2020 :  
| new KalliopePBX rev. '''4.7.4''' Technology Release, which extends Call Center operator statistics and fixes some bugs present in version 4.7.3 ([[Firmware/en#Firmware_4.7.4_.2821.2F12.2F2018.29|changelog]])
| KalliopePBX update '''4.11.7''' released: improved the user experience of the KalliopeLAM service with the introduction of the new conference creation/editing window ([[Firmware/en#Firmware_4.11.7_.2806.2F12.2F2020.29|changelog]])
|- style="vertical-align:top;"
|- style="vertical-align:top;"
! 11/12/2018 :  
! 18/11/2020 :
| new KalliopePBX rev. '''4.7.3''' Technology Release, which introduces integrated FAX module support and fixes some bugs present in version 4.7.2 ([[Firmware/en#Firmware_4.7.3_.2811.2F12.2F2018.29|changelog]])
| KalliopePBX update '''4.10.2''' and '''4.11.6''' released: update of the certificates for the Apple push notification services, necessary for the correct functioning of the iOS APPs ([[Firmware|changelog]])
|- style="vertical-align:top;"
! 09/11/2020 :
| KalliopePBX Maintenance update '''4.10.1''' released: fixed some bugs present in the previous version 4.10.0 ([[Firmware/en#Firmware_4.10.1_.2829.2F07.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 11/10/2020 :  
| KalliopePBX Technology 4.11 series, update '''4.11.3''' released: introduced the support to the new KalliopeLAM service, the Kalliope web videoconferencing solution, and collects all the developments released in the previous firmware versions 4.11.0, 4.11.1 and 4.11.2.([[Firmware/en#Firmware_4.11.3_.2810.2F10.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 29/07/2020 :
| KalliopePBX Maintenance update '''4.10.0''' released: fixed some bugs present in previous versions 4.9.x ([[Firmware/en#Firmware_4.10.0_.2829.2F07.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 03/07/2020 :
| Released the new version of '''Bootloader 1.1.0'''; with this update some software components normally distributed within each firmware are included in the bootloader, allowing to reduce the size of subsequent firmware updates. Bootloader 1.1.0 will be a prerequisite to install firmware starting from 4.10 and 4.11 families ([[Firmware/en#Bootloader_1.1.0|changelog]])
|- style="vertical-align:top;"
! 10/06/2020 :
| New public firmware release rev. '''4.9.9''', which modifies the management of notifications to KalliopeCTI APPs on iOS to restore the operation of chat and CTI mode, adds clone/import/export features related to pricing profiles and introduces the API for the operational management of the Hotel module; it also fixes some bugs and introduces minor changes ([[Firmware/en#Firmware_4.9.9_.2810.2F06.2F2020.29|changelog]])
 
|- style="vertical-align:top;"
! 18/05/2020 :
| New Maintenance Release of KalliopePBX rev. '''4.8.5''' that fixes the problem on REST API found in the release 4.8.4 ([[Firmware/en#Firmware_4.8.5_.2818.2F05.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 30/04/2020 :
| New Maintenance Release of KalliopePBX rev. '''4.8.4''' that modifies the management of notifications to KalliopeCTI APPs to restore the operation of incoming calls to the APP on phones with iOS 13 s.o. and fixes some bugs ([[Firmware/en#Firmware_4.8.4_.2830.2F04.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 27/04/2020 :
| New public firmware release rev. '''. 4.9.8 '''; Modifies the management of notifications to KalliopeCTI APPs to restore the operation of incoming calls to the APP on phones with s.o. iOS 13, adds to the event pbx.extension.missedcall the caller_name attribute with the name of the caller and fixes some bugs ([[Firmware/en#Firmware#Firmware_4.9.8_.2826.2F04.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 31/03/2020 :
| New public firmware release rev. '''4.9.7'''; it adds the REST API useful to manage the receptionst functions of the Hotel module from third party applications, and fixes some bugs ([[Firmware/en#Firmware_4.9.7_.2831.2F03.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 16/03/2020 :
|  New public firmware release rev. '''4.9.6''' that extends the module "Kalliope Hotel" with the service of '''documentation debit''' for the calls made from the rooms, enriches the services of Audioconference and Campaigns of alerts with the function of addition from address book, and introduces other minor changes and bugfixes ([[Firmware/en#Firmware_4.9.6_.2816.2F03.2F2020.29|changelog]])
|- style="vertical-align:top;"
! 20/02/2020 :
| First public firmware release rev. '''4.9.4''' of the new series of Technology Release 4.9.x; adds several new features, such as the '''Alert Campaigns''' service, and the first version of the optional module '''Kalliope Hotel''' ([[Firmware/en#Firmware_4.9.4_.2820.2F02.2F2020.29|changelog]])
-->
|}
|}


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{| style="width:100%"
{| style="width:100%"
|-
|-
! style="width: 25%" | [[File:CTI-phone.png |100x100px| link=KalliopeCTI/en]]   
! style="width: 25%" | [[File:Kalliope cti.png |100x100px| link=KalliopeCTI/en]]   
! style="width: 25%" | [[File:CTI-mobile.png |100x100px| link=Kalliope CTI Mobile/en]]
! style="width: 25%" | [[File:Kalliope cti mobile.png |100x100px| link=Kalliope CTI Mobile/en]]
! style="width: 25%" | [[File:Attendant_console.png |100x100px| link=Kalliope Attendant Console/en]]  
! style="width: 25%" | [[File:Kalliope attendant console.png |100x100px| link=Kalliope Attendant Console/en]]  
! style="width: 25%" | [[File:Supervisor-panel.png |100x100px| link=Kalliope Supervisor Panel/en]]  
! style="width: 25%" | [[File:Supervisor-panel.png |100x100px| link=Kalliope Call Center/en]]  
|-
|-
! [[KalliopeCTI/en|KalliopeCTI 4]]
! [[KalliopeCTI/en|KalliopeCTI 4]]
! [[Kalliope CTI Mobile/en|Kalliope CTI Mobile]]
! [[Kalliope CTI Mobile/en|Kalliope CTI Mobile]]
! [[Kalliope Attendant Console/en|Kalliope Attendant Console]]
! [[Kalliope Attendant Console/en|Kalliope Attendant Console]]
! [[Kalliope Supervisor Panel/en|Kalliope Supervisor Panel]]
! [[Kalliope Call Center/en|Kalliope Call Center]]
|-
|-
|}
|}
Riga 74: Riga 136:
{| style="width:100%"
{| style="width:100%"
|-
|-
! style="width: 25%" | [[File:Prodotti complementari.png |100x100px | link=AdminGuide:Service:FaxModule/en]]   
! style="width: 25%" | [[File:Kalliope fax.png |100x100px | link=AdminGuide:Service:FaxModule/en]]   
! style="width: 25%" | [[File:Klogger.png |100x100px]]
! style="width: 25%" | [[File:Klogger.png |100x100px]]
! style="width: 25%" |
! style="width: 25%" | [[File:icona_kalliope_hotel.png |100x100px | link=Kalliope_Hotel/en]]
! style="width: 25%" |
! style="width: 25%" | [[File:Icona klam wiki.png |100x100px | link=Kalliope_LAM/en
 
]]
|-
|-
! [[AdminGuide:Service:FaxModule/en|KalliopeFAX]]
! [[AdminGuide:Service:FaxModule/en|KalliopeFAX]]
! Kalliope Logger
! Kalliope Logger
! [[Kalliope_Hotel/en|Kalliope Hotel]]
! [[Kalliope_LAM/en|Kalliope LAM]]
!   
!   
|-
|-
|}
== Kalliope Nexus ==
{| style="width:100%"
|-
! style="width: 25%" | [[File:Kalliope analytics.png |100x100px | link=Analytics]]
! style="width: 25%" | [[File:Kalliope missed calls.png |100x100px | link=Missed Calls]]
! style="width: 25%" | [[File:Kalliope ticket.png |100x100px | link=Ticket/en]]
! style="width: 25%" | [[File:Kalliope billing.png |100x100px | link=Billing/en]]
|-
! [[Analytics/en|Analytics]]
! [[Missed Calls/en|Missed Calls]]
! [[Ticket/en|Ticket]]
! [[Billing/en|Billing]]
|}
<br>
{| style="width:50%"
|-
! style="width: 25%" | [[File:Kalliope trace.png |100x100px | link=Trace/en]]
! style="width: 25%" | [[File:Kalliope live chat.png |100x100px | link=Live Chat/en]]
|-
! [[Trace/en|Trace]]
! [[Live Chat/en|Live Chat]]
|}
|}

Versione attuale delle 14:13, 12 ott 2022

Altre lingue:

Welcome

Welcome to the technical wiki dedicated to Kalliope users and partners.


ATTENTION: Starting from 05/06/2020 the IP address corresponding to the license (license.kalliopepbx.it), updates (updates.kalliopepbx.it) and KalliopeTribe registration (ems.kalliopepbx.it) servers has changed from 77.72.27.4 to 46.44.212.245.

All communication between the KalliopePBX and these servers is done in HTTPS, using the standard port 443. If ACL filters are outgoing from Kalliope towards the old IP in the installation network of the central unit, it is necessary to update them with the new value.

We remind you that the VMs must periodically contact the license server to verify its validity. A prolonged period (30 days) of unreachability of the same can cause the block of the telephone functions.

We also recommend that the SMTP configuration of the central units be carried out in such a way as to receive, together with the others, the daily alert in case the server is unreachable.

News

29/08/2022 : released the new Release of KalliopePBX rev. 4.15.0, which introduces the ability to use Microsoft 365 email boxes as Mail2FAX boxes. (changelog)
27/06/2022 : released the new Release of KalliopePBX rev. 4.14.0, which collects all the features introduced in firmware 4.13.x and adds new events related to call delivery to extensions. (changelog)
06/05/2022 : released the new Release of KalliopePBX rev. 4.13.8, which fixes some bugs. (changelog)
26/04/2022 : released the new Release of KalliopePBX rev. 4.13.7, which introduces the ability to include KCTI Mobile as a member of a queue by taking advantage of the wakeup mechanism when the app is a background. Also added support for optional Kalliope Enterprise licenses. (changelog)
08/03/2022 : KalliopePBX update 4.13.6 released: introduced new APIs for integrating third-party systems. Also introduced a new automatic alert email on reaching predefined occupancy thresholds disco (changelog)
14/12/2021 : KalliopePBX update 4.13.3 released: introduced the new panel for monitoring status deviations and settings operation (changelog)

KalliopePBX v4

Getting started icon.png Manuale di amministrazione.png Manuale utente.png Features.png
Getting Started Admin Guide User Guides Firmware Updates
Changelogs and Release Notes

Kalliope Applications

Kalliope cti.png Kalliope cti mobile.png Kalliope attendant console.png Supervisor-panel.png
KalliopeCTI 4 Kalliope CTI Mobile Kalliope Attendant Console Kalliope Call Center

Complementary Products

Kalliope fax.png Klogger.png Icona kalliope hotel.png Icona klam wiki.png
KalliopeFAX Kalliope Logger Kalliope Hotel Kalliope LAM

Kalliope Nexus

Kalliope analytics.png Kalliope missed calls.png Kalliope ticket.png Kalliope billing.png
Analytics Missed Calls Ticket Billing


Kalliope trace.png Kalliope live chat.png
Trace Live Chat