Kalliope Attendant Console

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Introduction

KalliopeATC (or KATC) is an accessory application of the KalliopePBX VoIP PBX that incorporates features specially designed for phone operators into KalliopePhone's usual features.

KATC is available for Windows.

The following table lists the main features of KATC.

Kalliope Attendant Console features
Extension phonebook
Shared phonebook
CDR
Inbound call notification
Chat
Presence
Opening a custom URL for inbound calls
Voicemail access
Copy-to-Call
Drop-to-Call
BLF
Blind transfer
Attended transfer
Queue statistics
Inbound call classification
Do Not Disturb
Call recording
Unconditional forward
Call parking
Call pickup
Pickup with invite
Forking to Mobile
Touchscreen support
Drag & Drop call transfer

Installation

KalliopeATC can be bought separately from KalliopePBX and can be activated by purchasing a license.

On the configuration page you can insert the credentials of an extension and the system will automatically check for the required license.


N.B.: Installation does not prompt for any activation keys. Instead, the application will automatically check for the correct license on KalliopePBX every time it is opened.


For instructions on how to activate the KATC license on KalliopePBX V4, see the licenses page.

System requirements:

  • Windows 7 or later
  • Sound card (for KATC Phone)
  • 2 GB of RAM
  • 40 MB of free disk space

To install the application on Windows, simply open the executable file and follow the instructions.

Configuration

When you first open the application, you will see a message prompting you to insert the configuration parameters.

Notifica.png


You will then be taken to the configuration page. The settings are grouped by category.

Schermata di configurazione


Application mode

In this tab you can select which mode to use: Kalliope Attendant Console CTI or Kalliope Attendant Console Phone. You can also choose the language (English, Italian, Spanish).

KATC settings

In this tab you can configure the following settings:

  • KalliopePBX IP address: the IP address of the KalliopePBX the application should connect to
  • KCTI username: the name assigned to the user
  • KCTI password: the password assigned to the user

N.B.: The username and password are the same as the credentials on the System -> Users management page on KalliopePBX V4.

Services

In this tab you can configure the following settings:

  • Copy-to-call: enables/disables copy-to-call. When enabled, the user can make a call simply by selecting the string containing the number and copying it to the clipboard (in Windows you can do this with CTRL+C). Once the number has been copied, the application will automatically strip spaces and other special characters (# + , : () . /\) and ask the user for confirmation before making the call.
  • Open minimized as system icon: if selected, the application will open in minimized mode.
  • Import Microsoft Outlook contacts: if selected, KCTI will automatically sync with Microsoft Outlook contacts when opened. The imported contacts will appear in the phonebook marked by an icon.
  • Enable call reception popup: enables or disabled the call reception popup.
  • Pause on all queues upon logout
  • Pause on all queues upon answering a call from the queue
  • Enable automatic updates: automatically download available Kalliope Attendant Console updates

Phone integration

In KCTI 4 Pro mode, you can remotely control a linked phone through native APIs. This feature is currently only available on Snom or Yealink phones.

Account list

This tab shows all accounts linked to the user, listing the brands, models, firmware, and MAC addresses of each one. It is up to the user to select which accounts to link to KATC.

Automatic actions

Automatic actions

In this tab you can manage the behavior of the application during inbound calls by configuring actions triggered by the following events:

  • Arrival of call: the action will be executed when the phone begins to ring
  • Answering call: the action will be executed when the user answers a call
  • End of call: the action will be executed when the call is ended, either by the local user or by the remote one

For each of these events, you can choose one or more actions of two types:

  • Open a custom URL
  • Execute an external process

In both cases you can use the following dynamic parameters:

  • <callername>: this parameter will be replaced by the name assigned to the caller if present in the phonebook
  • <callernum>: this parameter will be replaced by the number of the caller
  • <extenNum>: this parameter will be replaced by the extension number of the local user
  • <uid>: this parameter will be replaced by a unique call ID.

The figure to the side shows the automatic event configuration tab. The table on the top part of the tab contains the list of configured actions, showing the type of event ("IN" = arrival of call, "RIS" = answering call, "FIN" = end of call), the action type ("EXE" = execute an external process, "URL" = open a dynamic URL), and the action details.

Once the action has been saved, you can always edit or delete it by selecting it and clicking on Edit action/Delete action. For each action you can indicate whether it must be executed only on calls from external users or on calls between extensions as well, and whether or not it must also be executed on outbound calls.

Audio settings

This tab is only available in KATC Phone mode and lets you select the audio devices to use for audio input (microphone), audio output (to listen to the call), and for notifications (audio output for the ringtone and other notifications).

User Manual

The KalliopeCTI 4 user manual is available in pdf format at this link.