Differenze tra le versioni di "Kalliope CTI Mobile/en"
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==Introduction== | ==Introduction== | ||
<!--[[File:kcti_appstore.png|180x324px|right|thumb||KalliopeCTI on the App Store]]--> | <!--[[File:kcti_appstore.png|180x324px|right|thumb||KalliopeCTI on the App Store]]--> | ||
For those who need to always be on call, Kalliope has designed the KalliopeCTI mobile app for Android and iOS. | For those who need to always be on call, Kalliope has designed the KalliopeCTI mobile app for Android and iOS. | ||
The KalliopeCTI mobile app is an optional product that lets you access telephone and UC services even outside your office through your extension number, using the company lines. | The KalliopeCTI mobile app is an optional product that lets you access telephone and UC services even outside your office through your extension number, using the company lines. | ||
To guarantee stability and improve conversation quality, KalliopeCTI mobile lets you choose how to handle your calls: based on data traffic availability, you can choose whether to use the GSM network or use the app in softphone mode. | To guarantee stability and improve conversation quality, KalliopeCTI mobile lets you choose how to handle your calls: based on data traffic availability, you can choose whether to use the GSM network or use the app in softphone mode. | ||
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KalliopeCTI mobile is available on [https://play.google.com/store/apps/details?id=it.netresults.kalliopeservice Google Play] and the [https://itunes.apple.com/it/app/kalliope-cti/id1108203678?mt=8 App Store]. | KalliopeCTI mobile is available on [https://play.google.com/store/apps/details?id=it.netresults.kalliopeservice Google Play] and the [https://itunes.apple.com/it/app/kalliope-cti/id1108203678?mt=8 App Store]. | ||
View the policy on [https://www.kalliopepbx.com/images/NetResults_GDPR_-_Informativa_APP.21.03.pdf Processing of personal data of users ] | |||
'''N.B.''': Each extension can only be linked to <u>one</u> KCTI account. | '''N.B.''': Each extension can only be linked to <u>one</u> KCTI account. | ||
Versione delle 13:59, 22 feb 2022
Introduction
For those who need to always be on call, Kalliope has designed the KalliopeCTI mobile app for Android and iOS.
The KalliopeCTI mobile app is an optional product that lets you access telephone and UC services even outside your office through your extension number, using the company lines.
To guarantee stability and improve conversation quality, KalliopeCTI mobile lets you choose how to handle your calls: based on data traffic availability, you can choose whether to use the GSM network or use the app in softphone mode.
KalliopeCTI mobile lets you call using three different modes:
- Click-to-call: the call will be handled through the desk phone associated with your extension;
- Call-back: call from your smartphone using Kalliope lines;
- Softphone: using an integrated SIP telephone engine, your smartphone will register to KalliopePBX like any other IP client.
KalliopeCTI mobile is available on Google Play and the App Store.
View the policy on Processing of personal data of users
N.B.: Each extension can only be linked to one KCTI account.
Initial configuration:
In order to use the KalliopeCTI mobile app you must first:
- Enable "KCTI Mobile App" in the account settings (N.B.: only one account per extension may be enabled to use the mobile app)
- Assign one of the following KalliopeCTI licenses to the user:
- KalliopeCTI Pro license -> enables the use of the KalliopeCTI mobile app only in callback mode (GSM™)
- KalliopeCTI Phone license -> enables the use of the KalliopeCTI mobile app in both softphone and callback mode
- If you wish to externally access the company network with the mobile app, you will need to publish the following KalliopePBX ports:
- TCP 5039 port for CTI services
- TCP 5222 port for XMPP chat services
- UDP for SIP service port as configured in the "SIP settings" page (only for softphone mode, default value is '5060')
- UDP 10000-20000 ports interval for RTP streams (only for softphone mode)
KalliopePBX must be able to send messages to the iOS and Android push notification servers. To enable this, you must open the following ports on the firewall:
- IOS:
host: gateway.push.apple.com porta: 2195 protocollo: TCP
- Android:
host: fcm.googleapis.com porta: 443 protocollo: TCP
Inoltre è indispensabile che il KalliopePBX possa inviare i messaggi i server di push notification di Apple e Google e quindi dovrà essere garantita la raggiungibilità da parte del KalliopePBX dei seguenti indirizzi:
- iOS: api.push.apple.com (HTTPS, porta TCP/443)
- Android: fcm.googleapis.com (HTTPS, porta TCP/443)
Vito che questi host possono risolvere nel tempo IP diversi, è raccomandato che non siano applicati filtri al traffico HTTPS uscente da KalliopePBX.
Inoltre, affinché i dispositivi mobili su cui è in esecuzione l'APP KalliopeCTI Mobile possano ricevere le notifiche, è necessario che questi siano connessi e raggiungibili dai servizi di invio. Per ulteriori informazioni sui flussi che devono essere garantiti, fare riferimento alla documentazione ufficiale di:
- Google: https://firebase.google.com/docs/cloud-messaging/concept-options#messaging-ports-and-your-firewall
- Apple: https://support.apple.com/en-ph/HT203609
NOTA: Per evitare comportamenti anomali nell'invio ai client delle notifiche di chiamata in arrivo/terminata è necessario che ciascun utente sia loggato su un solo device, perché ad ogni account SIP (e quindi utente associato) può essere associato un unico token Firebase (utilizzato per identificare il destinatario delle notifiche).
N.B.: if you wish to use softphone mode, it is strongly suggested that you do not directly publish the PBX but rather use a SBC device that interfaces with the public. In this case, you will need to set the custom placeholder %%_KPHONE_SIP_REGISTRAR_IP%% with the public IP address assigned to the SBC.
Le informazioni dettagliate specifiche riguardo la configurazione e l'uso dell'app KalliopeCTI Mobile nei due sistemi operativi Android e IOS sono disponibili sulle seguenti pagine dedicate: